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Serenity Carpet and Upholstery Cleaning

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

Serenity Floor Care has been servicing the greater Houston area for over 25 years. We started in 1992 with one small van and over the years we have been fortunate enough to expand. And we owe it all to our customers. We specialize in carpet cleaning, pet odor removal, oriental and Persian rug cleaning, upholstery cleaning, tile and grout cleaning as well as natural stone cleaning including: granite, natural brick, saltillo, marble, terrazzo and travertine, and slate tile.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Persian and Oriental Rug Cleaning, Tile and Grout Cleaning, Upholstery Cleaning, Natural Stone and Marble Refinishing, Pet Odor Removal, Drapery Cleaning, Wood Floor Cleaning and Refinishing, Dryer Vent Cleaning, Carpet Repairs, Carpet Re-stretching, Emergency Water Extraction.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8780 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 676-700 of 780 reviews

Brenda P.
12/2014
5.0
carpet cleaners, house cleaning, dryer vent cleaning
  + 1 more
unknown
Description of Work: I bought Serentiry Cleaning Service for my sister & brother-in-law! The two men that serviced the carpets we nice, prompt & thourgh! I dealt w/ Keri whom was prompt on call backs & emails! Excellent company!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Serenity Carpet and Upholstery Cleaning
Thank you for taking the time out of your hectic schedule to give us a great review. We are thrilled you were satisfied with our services and would love to reward you for it! Check your inbox regularly to take advantage of exclusive deals and great bonuses in the year 2015! Happy New Year! The Serenity Team

Susan G.
12/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: They cleaned my Persian area rug, another beautiful wool area rug, three sofas and my painted garage floor. They were very professional and did an outstanding job on all of the items. I highly recommend Serenity for the services I used them for.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$840

Response from Serenity Carpet and Upholstery Cleaning
Thank you for taking the time out of your hectic schedule to give us a great review. We are thrilled you were satisfied with our services and would love to reward you for it! Check your inbox regularly to take advantage of exclusive deals and great bonuses in the year 2015! Happy New Year! The Serenity Team

Zoa L.
11/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
looks great
Description of Work: cleaned grout on tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Randy D.
10/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

kathryn T.
10/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets well! Price was high.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

CHRIS AND CATHY C.
10/2014
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: They cleaned carpets in whole house. Professional and easy to work with. Can't remember the cost. They were reasonable compared to other bids.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kyle B.
09/2014
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$149

Don M.
09/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Basic carpet cleaning - efficient, thorough service and we were pleased with their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Ruben D.
09/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: As expected

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$150

Lori R.
09/2014
5.0
carpet cleaners
  + -1 more
They did a great job!
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HELEN M.
08/2014
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Added 8 chairs to order
Description of Work: cleaned carpet cleaned 8 chairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jana S.
07/2014
5.0
ceramic tile, floor cleaning
  + 0 more
.
Description of Work: This was for two visits to clean and seal travertine stone tile and grout. Everything went well. Leonard and his staff are friendly, efficient and thorough. This is the third time we used Serenity and I have no doubt we will have them back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Brian S.
07/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: They were late, but called me to let me know twice that they were running behind. I had a horrible play-dough stain rubbed in my carpet (hot pink) that they were able to get out. Also, they cleaned my car mats which were badly stained, but came out great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$108.25

Jennifer G.
07/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Gail G.
07/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: I purchased the Big Deal, $149 for 4 Room Truck Mounted Steam Cleaning. They’re very good! I’ve used them several times and I’ve always been very happy with their work. Their quality of their cleaning is great – the carpet looks brand new by the time they leave.
Rating CategoryRating out of 5
Yes, I recommend this pro

Steve L.
07/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Additional services recommended and purchased. Some up-sell, but clearly demonstrated all results before asking for commitment. Friendly, knowledgeable & efficient.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Rick R.
07/2014
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Booked through Angie's List and thought we would get the package price deal at $128. The measured square footage was over the package, and the addition of some pre-spotting and "smoke encapsulating additive" drove the price to $$350. Crew was thorough and professional. I was pleased with the results. Would use again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$350

Daisy M.
07/2014
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Cleaned two large areas and one smaller one. They showed me sample of what the tile would look like after it was cleaned. They worked quickly and efficiently. I have already recommended them to a friend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Richard C.
06/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christian T.
06/2014
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Sally A.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned tile and grout in kitchen and entryway. Looked new when they finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Joan M.
06/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned tile and also a large area rug. They did a fantastic job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

Karla H.
06/2014
1.0
carpet cleaners
  + -1 more
unknown
Description of Work: Left 2 messages on voice mail requesting appointment. Never returned my call.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Serenity Carpet and Upholstery Cleaning
[member name removed], I handle all of the calls myself and have searched through our voice mail system and don't have any messages with your name. Perhaps you were calling an old telephone number. Please feel free to give me a call at 713-853-9399 between the hours of 9am-5pm and I will gladly set up an appointment for you. I always try to return calls as quickly as possible. Regards, Keri Leavell Serenity Floor Care 713-853-9399

Helen J.
06/2014
1.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Serenity was supposed to clean and seal the grout of my kitchen. While at my home they tried to sell me a supposedly higher grade sealant for $66. I told them, no.[nickel &dime] They didn't clean the grout properly because the grout lines are now like zebra stripes. Some parts are clean and others are dirty. I would not recommend them or use them again. Serenity needs to place in their add that some grout cannot be cleaned. Ad was misleading.

Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

$150

Response from Serenity Carpet and Upholstery Cleaning
We in no way intended for the verbiage on our Big Deal with Angie's List to be misleading. It is a coupon that offers a discount of 65% for a standard tile and grout clean. At the time of the service our specialist did mention that there were some heavily stained areas in the grout and offered our acid wash. This service was declined. Upon hearing that you were not completely satisfied, we offered to come back and re-do the cleaning at no cost. This was also declined. Customer satisfaction is really important to us, as you can see from the hundreds of A+ ratings we have on Angie's List. We are deeply sorry that you were not satisfied but feel we made every attempt to do so. Regards, Serenity Floor Care

Duane L.
06/2014
5.0
carpet cleaners, ceramic tile, drapery cleaning
  + 1 more
unknown
Description of Work: Mattress cleaning and disinfect, Drape Cleaning, Tile Floor Cleaning and Sealing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,250

Contact information

17526 Hamilwood Dr, Houston, TX 77095

http://www.serenityfloorcare.com

Service hours

Sunday:
7:00 AM - 7:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 7:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
House Cleaning,
Carpet Sales and Installation,
Dryer Vent Cleaning,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Drapery Cleaning,
Pressure Washing

FAQ

Serenity Carpet and Upholstery Cleaning is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 7:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 PM - 7:00 PM

Serenity Carpet and Upholstery Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Serenity Carpet and Upholstery Cleaning offers free project estimates.
Yes, Serenity Carpet and Upholstery Cleaning offers eco-friendly accreditations.
No, Serenity Carpet and Upholstery Cleaning does not offer a senior discount.
Yes, Serenity Carpet and Upholstery Cleaning offers emergency services.
Yes, Serenity Carpet and Upholstery Cleaning offers warranties.
Serenity Carpet and Upholstery Cleaning offers the following services: Carpet Cleaning, Persian and Oriental Rug Cleaning, Tile and Grout Cleaning, Upholstery Cleaning, Natural Stone and Marble Refinishing, Pet Odor Removal, Drapery Cleaning, Wood Floor Cleaning and Refinishing, Dryer Vent Cleaning, Carpet Repairs, Carpet Re-stretching, Emergency Water Extraction.

Contact information

17526 Hamilwood Dr, Houston, TX 77095

http://www.serenityfloorcare.com

Service hours

Sunday:
7:00 AM - 7:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 7:00 PM