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Serenity Carpet and Upholstery Cleaning

Carpet Cleaning, Upholstery Cleaning, Ceramic Tile,

About us

Serenity Floor Care has been servicing the greater Houston area for over 25 years. We started in 1992 with one small van and over the years we have been fortunate enough to expand. And we owe it all to our customers. We specialize in carpet cleaning, pet odor removal, oriental and Persian rug cleaning, upholstery cleaning, tile and grout cleaning as well as natural stone cleaning including: granite, natural brick, saltillo, marble, terrazzo and travertine, and slate tile.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning, Persian and Oriental Rug Cleaning, Tile and Grout Cleaning, Upholstery Cleaning, Natural Stone and Marble Refinishing, Pet Odor Removal, Drapery Cleaning, Wood Floor Cleaning and Refinishing, Dryer Vent Cleaning, Carpet Repairs, Carpet Re-stretching, Emergency Water Extraction.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8780 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
10%
3
2%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 651-675 of 780 reviews

Min-Yeh T.
05/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: The company could not schedule me on either of the dates that I requested (May 28 or 29). What they offered is Jun 10, almost three weeks away from now. But overall the lady on phone is nice and remind me to get a full refund from Angie's List. So it's fine for me on this case. I would try it next time if my schedule can be flexible.
Rating CategoryRating out of 5
Yes, I recommend this pro

Will W.
05/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Elizabeth W.
05/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Florence M.
05/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn S.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned two oriental rugs and a polypropylene rug. before cleaning, they tested the rug to determine whether they could use only water or a dry cleaning solution. One required water and the other require dry cleaning. I was pleased with their professionalism and the job performed. I definitely recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Terrance N.
04/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned the carpets very well. Really great job on that. However, we were the last stop and I think the solution was not fresh. Left an odor I haven't been able to get rid of.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$200

Response from Serenity Carpet and Upholstery Cleaning
Hi [member name removed], Is there a possibility the appointment was booked under another name? I was looking for your invoice to contact you and do not have any one by the name of Terrance Norman in our system. I also searched for the address listed above on this review and do not have a record of ever servicing that address. Please give me a call and direct me to the correct contact information and if we serviced you I will be happy to send someone out at no charge to take care of the odor. Our solutions are not made with harsh chemicals and certainly should not have left an odor in your home. You can reach Serenity at 713-853-9399. Thanks!

Malcolm B.
04/2015
5.0
carpet cleaners, carpet installation
  + 0 more
unknown
Description of Work: They did excellent! They were punctual and actually requested to come earlier. Totally professional and very thorough. A couch damaged by leaking pipes with rust was able to be cleaned by steam cleaning. Repaired/stretched water damaged carpet back in place. I would highly recommend this company and will use them again. Could not be happier!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$520

Marsha S.
04/2015
4.0
carpet cleaners, oriental rug cleaning
  + 0 more
Did an excellent job.
Description of Work: Cleaned oriental rug.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Leslie M.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Shampooed and treated all four bedrooms upstairs as well as large gameroom, hall and stairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$403.34

SUSAN C.
04/2015
4.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Juliet W.
04/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: 3 men arrived that morning on time. Company also called that morning to let us know they were on the way to our house. They cleaned the carpet in steps, which included vacuuming carpet. They also repaired a piece of damaged carpet. You can expect them to be at your house for a while, since they don't rush through the job. Even though the carpet was clean, I won't have the company come back due to the fact the carpet didn't smell good to me.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$235

Response from Serenity Carpet and Upholstery Cleaning
Hi, this is Leonard with Serenity. Sorry to hear you had a problem with odor. Cats can leave odors that are very difficult to get out, especially when it gets into the padding. Please call me direct at 713-825-1654, and I will come out there and treat it again free of charge.

Matt K.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They were great. Plan to use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Travis V.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Philip C.
03/2015
5.0
ceramic tile
  + -1 more
I was very pleased with the work.
Description of Work: I purchased a Big Deal. $99 for tile and grout cleaning up to 300 square feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Karen S.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned a very dirty traffic area and several pet stains. They did a great job. They called showed up on time. The did there job not wasting time hanging out. Very professional. Rug look and smells great. We were hoping to get a few more years out of them and they made that possible.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$358

Shayne W.
02/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Samuel G.
02/2015
5.0
carpet cleaners, ceramic tile, house cleaning, floor cleaning
  + 2 more
unknown
Description of Work: Cleaned carpet, kitchen tile/grout and applied sealer. I have used cheaper cleaners in the past and the carpet never got as clean as it is now. Cheaper is not always a bargain. Will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

CHARLIE J.
02/2015
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: Cleaned all carpeted areas including 1000 sq. ft. plus 2 staircases. Crew was professional and did a fine job. Will use again for future carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Vanessa B.
02/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I added more at their suggestion. They did an excellent job.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ed A.
01/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: 4 hyes

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Serenity Carpet and Upholstery Cleaning
Thank you so much for taking the time to give us a great review! We look forward to working with you in the future. The Serenity Team

Edward B.
01/2015
5.0
carpet cleaners, house cleaning
  + 0 more
unknown
Description of Work: They cleaned 3 rooms of carpet and applied a protective coating to repel dirt and stains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Response from Serenity Carpet and Upholstery Cleaning
Thank you for taking the time to give us a great review! We look forward to working with you in the future. The Serenity Team

Jackie F.
01/2015
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
unknown
Description of Work: They came on time, cleaned a second rug at a discount, and educated me on carpet quality.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

J Scott A.
01/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
unknown
Description of Work: The team arrived on time and explained what hey would do and how they would do it. They cleaned two carpets and two chairs for us. They did a great job and cleaned up after themselves. | |I would recommend Serenity Carpet Cleaning to anyone in need of their type of service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Serenity Carpet and Upholstery Cleaning
We are more than pleased to learn that you had a great experience with our company. We strive to give our customers the best service possible. We hope to see you again! The Serenity Team

Cynthia T.
01/2015
3.0
carpet cleaners
  + -1 more
.
Description of Work: One room and 3 area rugs.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$429.75

Response from Serenity Carpet and Upholstery Cleaning
We sincerely apologize if you feel that we did not perform to our utmost ability. More than that, we are concerned about the experience you had with our company. Our records show that the total cost for the job was $430.00. We strive for excellence and quality given at an affordable and competitive price. If there is anything that we can do to rectify the situation please call Samantha at 713-853-9399.

John D.
12/2014
5.0
carpet cleaners, ceramic tile, floor cleaning
  + 1 more
well
Description of Work: Clean tile and grout and then resealed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Serenity Carpet and Upholstery Cleaning
We are thrilled with your positive experience you had with our company! We do our best to be the best. Keep one eye on your inbox during 2015 and take advantage of exclusive deals and bonuses! Happy New Year, The Serenity Team

Contact information

17526 Hamilwood Dr, Houston, TX 77095

http://www.serenityfloorcare.com

Service hours

Sunday:
7:00 AM - 7:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 7:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
House Cleaning,
Carpet Sales and Installation,
Dryer Vent Cleaning,
Marble and Granite,
Hardwood Flooring Sales and Installation,
Drapery Cleaning,
Pressure Washing

FAQ

Serenity Carpet and Upholstery Cleaning is currently rated 4.8 overall out of 5.

Sunday: 7:00 AM - 7:00 PM

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 PM - 7:00 PM

Serenity Carpet and Upholstery Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Serenity Carpet and Upholstery Cleaning offers free project estimates.
Yes, Serenity Carpet and Upholstery Cleaning offers eco-friendly accreditations.
No, Serenity Carpet and Upholstery Cleaning does not offer a senior discount.
Yes, Serenity Carpet and Upholstery Cleaning offers emergency services.
Yes, Serenity Carpet and Upholstery Cleaning offers warranties.
Serenity Carpet and Upholstery Cleaning offers the following services: Carpet Cleaning, Persian and Oriental Rug Cleaning, Tile and Grout Cleaning, Upholstery Cleaning, Natural Stone and Marble Refinishing, Pet Odor Removal, Drapery Cleaning, Wood Floor Cleaning and Refinishing, Dryer Vent Cleaning, Carpet Repairs, Carpet Re-stretching, Emergency Water Extraction.

Contact information

17526 Hamilwood Dr, Houston, TX 77095

http://www.serenityfloorcare.com

Service hours

Sunday:
7:00 AM - 7:00 PM
Monday:
7:00 AM - 7:00 PM
Tuesday:
7:00 AM - 7:00 PM
Wednesday:
7:00 AM - 7:00 PM
Thursday:
7:00 AM - 7:00 PM
Friday:
7:00 AM - 7:00 PM
Saturday:
7:00 PM - 7:00 PM