Sears Appliance Repair

Not a good experience. I had a washer which is about 11 years old very little wear and tear as I am single. The man came out and told me he couldn't do anything for me as it was a certain part. That he doesn't do that anymore unless a person is on a monthly basis with them and it is over ten years old. So basically what should have cost a couple hundred dollars instead I just had to go buy a new one. I will never call them again nor buy from Maytag. Ten years ago they would have just replaced it but instead they just come in saying I need a new one. They should have told me on the phone since machine was over ten years old that they wouldn't do anything.

It went fairly well until it was determined I was due a refund (originally charged as a two person job, but only needed one.) Getting the refund was a cluster. I waited six weeks then called-they apparently outsource they're customer service and one department does not communicate with the other. It took 5 days of phone calls on my part to obtain the refund.

Fantastic. Ended up buying new because of the cost of the repair, however we will use this company again. :)

Very well. Technician explained the problem and possible causes. Both Techs were friendly.

Not well. We decided to replace the unit. 10 yrs old was not worth replacing compressor due to leak in line. short visit for 99 dollars.

Told me it wad not fixable needed to buy new one. Had another tech come out had to order parts working great no problems.

he said there was a problem with compressor and he could temp fix it but it rely needed replacing. had another company come out and replaced the defective capacitor and relay and it was fixed and running since.

The service rendered by Sears Home Services was deplorable. They came by twice, the first time 1/2 hour outside the 4h window (I had to take off work). They needed a part. The return visit couldn't be scheduled until 14 days after the initial visit. They never returned despite us having to stay home twice for 4-hour intervals. They had the audacity to claim we had cancelled the appointments, although we had not done so. They were awful. AVOID AT ALL COST

1st tech checked fridge and told me nothing was wrong. Following day I reported still not cooling and scheduled 2nd service call. 2nd tech (older & very experienced gentleman) immediately diagnosed the problem and fixed it. My concern is that younger Sears techs do not know their jobs or do not want to do the work (I believe the 2nd scenario based on my interaction with 1st tech). Work ethic seems to have taken a hit.

The repairman had no idea how to install the drawer and tried to tell me it never fit in the first place. He was unable to complete the job. On top of that he was rude. I will never hire them again

They have been here twice and I'm going to have to call them back again. It's still not working. It's doing the same thing it was the first time. They came out. I think they should have fixed the problem. When I called them out the second time for the same problem he tried to tell me that it was a power surge that knocked it off. He tried to sell me a surge protector for $25 I said no because I know a surge protector doesn't cost that much for a refrigerator. So he told me that next time I call them I need to have one on my refrigerator. So I said ok and put a surge protector on there and it's still not making ice. I'm giving it a few days and then I'm going to call them back. They were late and they didn't call. He said it was the office that was supposed to call and say he was running behind schedule. I used them because it was their product. I could use someone else.

The serviceman honestly explained that our washing machine needed a new motor and other parts that would make it more expensive to repair than buying a new one. We subsequently bought a new machine, but not from Sears.

The service was finally provided after two other appointments were not kept. My area is only scheduled for repair services one day per week by Sears. The initial service appointment was not kept because the serviceman had EIGHT appointments on his schedule that day. Only four had been completed by 6 pm when I called to inquire about not having seen serviceman. So, no serviceman came to my originally scheduled appointment. A second appointment was scheduled , serviceman called in sick, but no one called to let me know. I called when I looked online at my appointment and noticed the time had been changed from my original time of 8am and noon, to later in the day. I was told after calling, that no one was coming at all, serviceman was sick on that Tuesday, and had been out sick the previous day also. So, a third appointment was scheduled and actually honored. The original sservicemen who had been sick came. He was very professional, provided excellent service, called to let me know where he was timewise, and gave an approximate time to expect him. Sears apparently doesn't have enough service technicians and overbook those that they do have. I don't plan to use them unless an appliance is still covered by the original warranty and no other company can be used for service calls. The total time from calling to schedule servservant actually having the serviceman come was about two months, then another week waiting for the replacement part to arrive so I could place it in the freezer to begin dispensing ice. What would have happened had my freezer been leaking???? SORRY APPLIANCE SERVICE FROM SEARS!

They came on time. They shipped everything that was supposed to be here. They were really nice.

I use Sears for carpet cleaning when they have specials. They're really very good, I've used them multiple times.

We're not very happy with them. The service department never comes when you ask them to. The unit that they sold us obviously does not take care of the cooling needs in my house. They were not really good. Punctuality was even worse. They would not show up on time and then they would show up when you weren't here. They would say they didn't need to come in the house and then all of a sudden they would say oh we need to come in to fix something -not very good communication. The young man that sold the unit was very nice or we wouldn't have bought it from them. I found out later from all of my friends that I should have not bought it from Sears because none of them have had a good experience. They came late and worked until 1 o'clock in the morning. It was 87 degrees in the house that whole period. They didn't have parts that they needed so they used parts of my old air conditioner to complete the job. That was on a Friday or Sat. and so Monday they showed up at my door and I wasn't here. I happened to come back from where I had been and they were on the front of my house and they said oh we won't bother you. We just have to put the correct unit here. We installed the wrong unit. We didn't install the bigger unit that you had paid for. So they had to uninstall the smaller unit that they had in. It was in the high 80's in the house the whole time they were re installing that unit and they did have to come in the house many times. If I hadn't been here, I don't know how they would have done it. They had to go buy more parts because the bigger unit required higher fuse to make it work correctly and several other parts that they said they had to redo because the new unit work without the new parts. The people that install the units are from San Antonio so you don't get service in the same day.

Great it was covered under warranty

The oven works now, but the microwave panel is loose. I'm guessing the technician missed a step when reassembling the unit.

While I was out of contact Sears sent an automated text at 11:45am saying they were on their way. They left a note at 1:10pm saying they had been there, and there never was a phone call. I arrived at 1:25pm and called to make sure they would return later that day, telling them I'd stay as late as I needed. They said the technician was gone (he had to have still been in the area -- I was their first PM stop in a densely populated city, and they had just left) and they wouldn't be able to reschedule that day. So they didn't read their own instructions, and didn't care enough about customer service to return. That is a fail, and I recommend not using their service. I know I won't.

Great. Came just within time expected. Fabian was very pleasant, informative, and efficient.

The team of two were prompt at arriving at the time the appointment was set. They checked several facets to determine the problem and notified me of the repairs needed.

Needed a new pump, motor was leaking transmission fluid and two new hoses. Declined the repair due to the cost. Unit was 12 years old and had a great run.

Very well, on time, performed work for reasonable price

They fixed the problem on the first visits

the first guy did not check the unit the way he was supposed to do. The second one that came out was experienced with that unit and found the problem in 10 seconds.