Scotts LawnService

Not well. Provider sprayed on a very windy day. Weed killer drifted onto ornamental bushes and flowers, killing most of them. Eventually, provider reimbursed me for the cost of MOST of the plants, although it took considerable effort on my part to receive payment. I cancelled the service and was reimbursed for all of my payment except for the one application.

Called Scotts LawnService in March to set up a regular service schedule. The quoted me various prices for different services and I agreed to work with them for a year using the various services they had quoted. There was no written /signed contract. I scheduled them to come for the first service which was fertilizer and weed control. The did not appear on the day they scheduled. I called them and canceled any further service for their failure to perform. The local manager called me the next day and apologized and ask for another chance. I said ok only because the local manager called. At least he said he was the local manager. They scheduled another day and came as promised. It was raining when they applied the fertilizer and weed control. The tech said if the weeds did not disappear to call them and they would come out and reapply the weed control. It rained for several more days and the weed control failed to get ride of the weeds. So I called Scotts and explained the problem and they promised to put me on the schedule for reapplying the weed control. I waited about 10 days and Scotts had not contracted me about a scheduled date to reapply the weed control. I called them back and they put me down for Tuesday April 7. I called them on Monday April 6 and reconfirmed they had me scheduled for April 7 and I was told YES. I waited at home all day, April 7 and they never called or came to my home. On April 8, I called Scotts and spoke with Ashley. She again confirmed I was scheduled for weed control service on April 7. I told her no one came to my house on April 7. Told Ashley their service was no longer required and terminated our agreement for failure to perform as promised.

unknown

They came out twice. Both times they said they would do something, which I asked for, and each time they didnt do it. They sprayed the yard for weeds on July 20th. after waiting the proper amount of time, I noticed that there was no change, so I contacted them to come out again. They performed the service again on August 8th. Again, after waiting the right amount of time there was no change. I contacted them yet again and they sent out a supervisor who agreed to giving me a refund. My yard still has weeds.

Just one person comes out to fertilize the yard. I always ask them to come for a scheduled appointment when i'm home, and they are always late or early but they never arrive on time. Even after setting up the appointment they still don't arrive on a timely manner. I'm talking to the customer service but so far i'm not 100% satisfied. The weeds aren't going away and they said I should be seeing some progress, saying it should go away periodically but i've only seen very little progress since march. I picked their service because I heard their name a lot and they claim to be the best company comparing themselves to true green, so I was willing to pay for the full year but so far i'm not satisfied with their work.

In all honesty our yard looks good but not better than the houses around us who do their own fertilizing and disease control. Sometimes I feel that we are wasting our money on them. But they are reliable. They always show up and do the job. I would recommend them if you do not want to do your own fertilizing, etc.

Tenants complained grass would get too high between mowings and also that he was doing a good job like previous lawn service. I returned to previous lawn service at a slightly higher rate.

I have used this company three times this year for a total investment of over $300 but my lawn has not improved at all.

When they came out they promised me that my lawn would be green and lush. My lawn was in decent shape to begin with just had its problem areas. Over the course of the year I would have technicians come out to treat the lawn and tell me to water the lawn a different way each time. Each time they would tell me that I had a different problem from Cinch bugs to brown spot and so on. I could never get a consistant answer from anybody on what was wrong and what the course of treatment should be. They sent out different experts and managers and everyones story was different. i finnally cancelled my service and they told me that I would not have to pay the final bill. They then started calling me for payment and agreed to send out a manager to look at my lawn and verify my claims. He agreed to wave the last bill. they now have refered my account to collections and call on a daily basis. I would never recommend them or do business with them again.

When Scotts made their visit in early March to spray for weeds......the dilution of their weedkiller.....was not only too strong.....but it was also sprayed indiscriminately into shrub beds.....killing plants in these beds, as well as leaving large brown spots of DEAD St. Augustine grass in our lawn too!!! The wind speed on this service day was reported on the ticket they left as being 1 mph!!!! So it wasn't a wind "drift" problem!!! It was a 2 legged, service technician problem!!! Their personnel, to apply these treatments, are NOT well enough trained and knowledgible to apply the strong chemicals they use correctly, and in their proper dilution! One part chemical....to 5 parts water...requires a basic working knowledge of mathematical fractions and proportions!!! I reported our dissatisfaction to Scotts. A regional manager came to personally view the damage from that service call. Their remedy.....sent a technician to apply some fertilizer to the lawn. That's was it.