Sara's Garage Doors

It was a good service for the money spent.

The service person started claiming that the 10 year old rollers were not working good. Said that all 10 rollers had to be replaced and there was a cost of $180. I asked him about the latch that was broken. He wanted additional 60 for that. I did not see anything wrong with the roller motion. Told him that to give a quote and that I will seek a second opinion. Started pressure tactic - other service providers will want to replace door, they will charge you more, etc. etc. Told him to give a quote and he started negotiating. Came down to $180 for the entire service. I wanted the job completed. I would have to spend time getting other provider. But was not sure of the rollers were bad. It was just 10 years. So, I said yes. When he removed the rollers, I found the rollers were rotating smoothly. But what upset me even more is that when he put the latch, he did not put the nuts. He told me that those were not necessary!!! I asked him to put the nuts. He did. He performed the lubrication jobs correctly from what I could see.

Arrived three hours late, we called several times to get updates on the time. Charged $300 more than quoted over the phone. Serviceman was polite and quick but we felt baited and switched.

They arrived on time and started the work right away. They were friendly and hard working. The job was complete in a few hours. I'm short so they added a rope to the bottom of the doors so I could reach it. Everything was cleaned up and hauled away before they left. GREAT JOB! Thank you Bonnie

It was an Angie's List Big Deal that I purchased. There were no extra charges. One of the things my husband was so impressed about was that it was pretty reasonable. We had really good results. They were very good and very efficient. I actually didn't come in contact with them but my husband did, and I know that he said that they were pretty good to work with. They were very professional.

I purchased an Angie's List Big Deal for this service and it went fine. I liked what they did. They arrived when they said they would, did the job, were not here very long and everything works great. It stopped squeaking when they left so that is great. My interaction with the provider is fine; there is nothing spectacular to say one way or the other.

One was found to have a failed bearing which was replaced on the spot at a minimal charge. The technician gave me a good overall assessment of the condition of my 10 year old openers. The price and quality were great.

The worker was good and he did exactly what the deal stated. I asked for an estimate for replacing the garage door, but I thought their prices were higher than some other providers.

I called the company, they promptly scheduled me and had a technician arrive within an hour. There was some confusion of what I had ordered, and we clarified the order and the company worked with me and agreed to satisfy my request. The technician was very professional and informative and walked me through how to "sync" additional items on the motor/ controller. He even suggested how I can maintain my garage door better and recommended I purchase a product "at Home Depot" to save the cost, which I was impressed that he didn't try to sell me something at an elevated cost. Lastly, as advertised, I was able to pay via credit card.

It turned out great. The guy did a good job. The price was okay. I would use them again.

I just don't think their service did much good. They came out a few months ago to do the work. They were professional, they sold me some extra ad-ons, I spent a lot of money and I don't think the door is working right.

I didn't care much for them. They came out and they were only interested in doing exactly what was quoted. I asked them about some other things and they promptly told me that that wasn't in the price, but he didn't seem interested in anything else, so I just blew them off and we let them do whatever we bought the deal for. They were unresponsive when I asked them for something else, but they were right away to run over and do the $85 job.

It was mediocre. There were no additional charges. They also suggested that I buy a new garage door which I didn't. I haven't used them before. The house is only 5 years old. It seems to be working most of the time but sometimes it just lets me down. Maybe I will replace it. They hadn't really fixed it and make it run better than before. We've had someone before and they've made the biggest improvement to how quiet it has been. Even though they came, fixed it and came back a week later because it still has this problem of sometimes not willing to close. We have to do it by hand. We still have the problem. They came at a time they said they were going to come. They seemed fairly knowledgeable but they didn't solve my problem.

Upon arrival the repairman said ... So you need new rollers?? I said I ordered a garage door evaluation that came from Angie's List, I was not specific about what might be needed.

The guy who came out was great! We had a little problem communicating, but he showed up at my front door to identify himself and went right to work. I asked him to do some extra things which he did and charged me $50-$60 additionally, but I thought that was a fair increase. He did some aligning work for me. My garage door works like brand new now!

Basic quickie service that seemed to correct the problem (slipped cable tension), but a couple of days later it happened again.

I feel like I over paid, because when they came out they upgraded me to the more expensive deal. Instead of doing the tune of the existing garage door; but they just installed a new one. They told me that they were giving me a discount, but they didn't and I was over charged; there was no discount. I think the prices were offering on Angie’s List I feel like they were not deals at all. I thought this deal was a Big Rip Off. Also, they used 2 different names on Angie's List, but it is the same company.

I hired them to replace rollers for the garage door. I then needed them to connect cables and rewind the springs. They did it all in great time and their pricing was fair.

Very Professional, did his job very well and arrived on time

They showed up on time and tuned up my garage door. We discussed the function of my garage door and motor. They gave me sound advice without breaking the bank. I will absolutely use them in the future.

The technicians showed up on time and completed the work quickly, in about 20 minutes. The garage door is opening/closing much more smoothly and quietly than it was before the service. This work was purchased via a "big deal". I would say it was definitely worth the amount paid at the big deal price, but not the full price. Given this am glad for the big deal opportunity.

There were there on time. They performed the work quickly and efficiently. The door is very quiet now and works very well. I would use them again, no problem. I priced doing this work myself and found the price almost equal to doing it myself. They did a great job basically for the same money.

They arrived early and quickly diagnosed the problem and made the repairs.

It went well. I purchased the $85 Garage Door Tune-Up and Roller Replacement deal today from Angie's Deal and gave them a call for an appointment. Surprisingly, they were able to come on the same day. The repair guys were courteous and professional. They came promptly and got to work. Of course, as expected, they found more problems with my garage door which had not been serviced since we moved in about 7 years ago. The cable was apparently thinned out. They quoted $69 for the replacement and later did I realize that the labor cost was not included. That was ok since I don't have the luxury of time to obtain more quotes. As mentioned by previous reviewers, they also charged extra for tax as well. Overall, I am happy with their service and may consider using them again in the future.

The rep who came out did not know that the rollers were apart of the Big Deal. He called his office and they clarified that the rollers were free. I payed extra for another garage door to be worked on. They bent the rails that the rollers went into to take the rollers out. They never bent the rails back and I had to do it myself and it took me about 3 hours to do so. I was also expecting a tune up for my door but the assessment was never given to me. I asked him to adjust the spring for my garage door and he said that he would not regarding the fact that if he was injured then I would be responsible. He did try to up-sell me on a new garage door opener which mine is working fine so I declined the offer.