Santhoff Plumbing Company Inc

I am very happy with Manuel and his informative and professional personality. He wasn't pushy or sneaky with his phrases. He gave me an impression of someone that honestly wanted to help me sole my problem and I look forward to working with him in a few days. Today, Manuel did more than I expected. With his quick thinking and professional skills, he was able to see the problem and recognize a solution right quick and in a jiffy in my own words. Most appreciated Manuel. Most appreciated.

Very efficient scheduling. Plumbing team was on time. Work was done efficiently, neatly and relatively quickly. They knew what they were doing.

Great, this company always delivers! Excellent customer service and the employees are thorough, honest and a pleasure to work with. I can’t say enough good things about this company. They are worth every dollar I have paid them over the past 5 years.

Called in the morning and they were able to send Jose and his team that same day. They were on time, wore masks, answered all of my questions, and were able to do the gas lamp post removals immediately. Satisfied with the service.

We actually used them for unrelated jobs in the past but would absolutely avoid them ever again based on our most recent experience and their complete lack of professionalism. They originally gave us a cost estimate for the work they said needed to be done. We actually called them back to confirm exactly how they would be doing the repair and the price. They assured us that they stood behind their quote. We agreed to hire them for the job. Their crew showed up to begin work and before actually starting, we were suddenly told by their plumber that the crew they had arranged for could not do it. They abruptly left. Hours later, they call us to say there had been a "miscommunication" on their part and they now wanted more than double the original price for the job. Several calls to them to discuss it further were never answered.

I called on a Saturday to schedule an appointment for the following Monday. Their repairman finished a separate repair (not related to mine) early, & called back to say they could do the repair the same day. The repair was completed & appears to be very good quality work.

Mac was the plumber. He arrived on-time and got right to work. Very personable. Took the time to show me exactly what and where the problem was and was very up front about how to handle the situation. I was very satisfied with his skill and professionalism. I would highly recommend this company and especially Mac!

Came promptly and immediately solved problem .

all problems were taken care of beautifully

Really great job. I am very happy and would consider this company for future plumbing jobs.

As usual they were on time and went right to work. Replacing 60 year old fixtures is not an easy task but they would not give up. Jason completed the work to my satisfaction. He explained things to me and offered suggestions. I would not call anyone else. They have always been there for me.

I called several plumbers recommended by Angie's List after waking up to a broken exterior pipe due to below-freezing weather conditions. Santhoff was quick to send a couple of their plumbers out to the house. The crew was very friendly and professional, immediately recognized the problem and had it fixed within minutes with parts that are less likely to freeze again. I'll be calling Santhoff for all future plumbing needs.

The plumber wanted to charge me $49 service fee, $100 to locate the part and $165 to install the part. WHAT??? Installing a new one would cost less than that. I will never use this company again - pricing is WAY too high.

very well, we had on powder room toilet that ha leaked and two that were the small builder grade mini toilets. All were replaced and because of multiple purchases received a discount,

The initial appointment was cancelled by the company as they were running late that day. They gave me plenty of notice. We initially reviewed the error code and the tech said it wasn't clear what it mean but that it would cost $150 or so to try some things and that things would add up fast so we discussed the pros of replacing it. Apparently the type of tankless I have is going out of production and I can't get the new type without doing some modifications to the venting in the attic. The quote was $3275 and I looked up the water heater on Amazon and it was about $1300. Considering other parts, I figured it was probably $1500 for labor which was going to be about 4-5 hours. I thought that was high but agreed as I felt pretty confident it was going to be done right. We then started talking about the 2nd heater which was functioning normally. It hadn't been maintained by being flushed so it seemed like this unit (8 years old) might be due to go bad as well. It seemed prudent to replace both. I asked if there would be a break on labor since they were side-by-side and the two techs could work simultaneous. This is why I went from a B to a D on price. They finished the job in about 5-6 hours so it seems pretty definite they saved some labor and should have passed some of the savings on. If had to do over, I would have replaced the first unit because relatives were coming the next day but would have called to get other bids on the 2nd unit.

Responsiveness was excellent. Work was done quickly considering the difficult accessibility of the problem.

It went well, everything works, is clean and neat, no complaints.

Mike and John came to our home and fixed our leaking sink. They were professional in every way. Excellent customer service from the time I placed the call to the time they left. If we ever need service again I highly recommend this company and would request Mike and John to do the work! Great experience. Thank you. Victoria and Dale

very professional,. they took pains to keep carpet and floors clean. I have used them many times in the past.

Great job, very courteous employees.

They were quite nice. They were very professional. I really liked how they texted a picture of their representative that was coming. I had a time. Everything was clearly marked. They were very neat and took care of their work. It was nearly $600 which was much more than I thought it was going to be but it turned out to be an elusive problem so therefore they spent a good deal of time.

Jose arrived on time with his assistant Bailey. They were professional, in company attire. The office even texted me with a photo of Jose so I'd be able to identify him at the door. Jose took efforts not to damage floors or other structures while doing the labor. He explained with each step what they were doing. Since my house is nearly 60 years old and the previous water heater an older generation, there were additional steps that he needed to take to install the new heater. It went very smoothly. I am very pleased with Santhoff. I've used them before and plan to continue to use them for all my plumbing needs. Some day there will be re-piping to do and I understand from another source that they are quite good at that as well. Cost of installation 40 gallon short Rheem water heater with connections, etc. Plus running new line to outside. $1730 less $150 discount from coupon for new water heater (Angie's list coupon but there was an identical one on their site)= $1580. If there were a way to give a Page of Happiness, I'd do it!

Great job, professional, courteous.

They are expensive but I found it worth it. They've out here 3 times I think for different reasons and I hadn't had any plumbing work done for years before them. So I suspect everybody is expensive but I remember that they were recommended to me and I don't remember by whom. I just remember the guy who came was good and fixed things really quickly. They often give you a range that they'll be there between 2:00 and 4:00 and they arrive at 3:30 so I don't know if you consider that punctual.

It went okay. The dispatcher forgot to dispatch someone to my house, so I waited an extra two hours. Once the repairman came though it went well. He was professional and courteous.