Sandcastle Homes Inc

Pros: Took action when concerns about the work were brought to their attention by clients Communicated by phone and email in a timely manner with clients Cons: Poor quality of work that had to be redone upon client complaint Poor/lack of supervision of contractors Selective about what concerns to address; not all client concerns were addressed Content of communication was in a negative and blaming manner; no responsibility was ever taken After the work was performed, extra cleaning services of work site were needed at the cost of the client Oversold expertise in remodeling and repairing 1950s era homes Company representatives do not work well nor communicate well with a woman client