Safeguard Home Security

Description of Work: Nothing needed to be done.

Description of Work: SafeGuard contracts for Central Security Group and with that being said see the following: | | This is in regards to one of your vendors: | | |Central Security Group representative Guy Brown of SafeGuard Security came to my home on Sunday March 31, 2015 at 6:30pm and sold me an alarm monitoring service with remote app garage door opener, back door remote access lock and DVR with 3 cameras. Guy said the one person would be installing all of the equipment on Tuesday June 2nd and assured me that the tech was really good at it but when the tech arrived he did not know anything about the DVR and cameras and that he does not do that type of work. |I called Guy who did not answer and I could not leave a message because his voice mail was full so I sent him a text asking him about the DVR and cameras. He called back saying he thought that the current tech was going to do it and he would do some calling to find out who was going to do it. He called me back later asking me when I would be available and I said Saturday would be good. At 3:35 Saturday June 6th I sent Guy a text asking him if we were still a go for the install and he replied back as far as I know. He called me back at 4pm apologizing saying he didn't know what was happening and that the tech probably had an emergency. Then he called back at 6:52pm that same day telling me that the tech had a family member in the hospital and was with them since 5am and asked me once again when I would be available. |Guy said someone could be at my home at 4:30pm on Wednesday June 10th and I asked Guy if he was sure someone would be there and he said that they would. On Tuesday June 9th Guy called me at 3:22pm and 3:31pm both calls I missed but he left me a voice message telling me that the tech needed pictures of the portions of the house that the cameras were going to be placed so he could assure that he brought all of his required equipment. Also he said that they were unable to find the house on google maps and needed a picture of the front of the house so that he could identify it. I picked up the call from Guy he made to me at 4:05pm and he went over the list of items needed again and I told him that I would do that once I got home from work. | I texted Guy the requested information at 8:06pm along with instructions on how to get to my home. Wednesday June 10th at 5:04pm I sent a Guy a text asking him if we were still ago. Guy called me back at 6:16pm to tell me that he sent the tech the information but he didn't accept the job. How could he not have accepted the job if he was requesting detailed information about my home. He asked me again when I would be available. It's obvious that my availability is not the issue. | |When the camera guy did show up then he informed us he could not place the camera in the rooms we wanted them in and said that if he placed them outside then there would be wires showing on the outside of the house if he wired them instead of going with wireless cameras. We had to have wired for a secured network and we did not want wires showing on the outside of our new home. | |After three visits to unsuccessfully get my alarm to work where the sensor lost all communications with their alarm pad and they kept replacing various pieces of my alarm system i sent the following email: |-------- Original message -------- |From: |Date: 06/25/2015 7:54 PM (GMT-06:00) |To: Jim Boots |Subject: RE: Safeguard Home Security | |I am making a formal request to cancel my contract with Central Security because the technicians are unable to get the system to work and as a result they circumvented the system so it doesn't register any entry openings and the alarm will not sound because it remains in a ready state or armed state. | |This has jeopardized the safety of my family and home property. I do not believe the man "Bob" is State Licensed. I would hope that your company investigates this matter. Safeguard security has demonstrated not only their incompetence and inability to install an alarm system but also an unwillingness to communicate and communicate truthfully or address any issue with the customer in a timely or professional manner. | |I would like them to return my motion sensor they took with them today and remove their equipment from my property and I want my contract cancelled and my payment refunded. Based on my past complaints I have been patient enough and within my right to make such a request. | | |The following is the communication with the owner of SafeGuard and Central Security Group about canceling my contract on the grounds that they were not able to properly provide the services promised: | |Date: Mon, 29 Jun 2015 10:35:26 -0500 |Subject: RE: Contract Cancellation |From: |To: johnpmccreary@hotmail.com | |Thank you John I appreciate it. | | | |Sent from my Sprint Samsung Galaxy S® 6. |-------- Original message -------- |From: John McCreary |Date: 06/29/2015 10:29 AM (GMT-06:00) |To: |Subject: RE: Contract Cancellation | |I will let you out of the contract, even though I shouldn't. Your refund is in the mail for $42.95. Good luck with the next company. | |God Bless, | | |John McCreary |Safeguard Home Security |Owner |Phone - 713-783-7347 |Fax - 713-975-1058 |www.SafeguardHomeSecurity.com | | |Date: Sat, 27 Jun 2015 22:09:12 -0500 |Subject: RE: Contract Cancellation |From: |To: johnpmccreary@hotmail.com | |No thank you. I have had my fill of this journey. I will await word of the time and date of your technician arrival so I can be present for the remove and the return of my motion sensor. | | | |Sent from my Sprint Samsung Galaxy S® 6. |-------- Original message -------- |From: John McCreary |Date: 06/27/2015 5:03 PM (GMT-06:00) |To: |Subject: RE: Contract Cancellation | |I am in the office M-F 9:30 am until 5:00 pm every week. I have also never received a text from you. I didn't reach out to you until I was made aware of your unhappiness. It's just a glitch we need to fix. I promise you that you can call me directly in the future and I will personally take care of any problems. Customer service is very important to me. Hope you will reconsider keeping the system. | | | |Sent from my Verizon Wireless 4G LTE smartphone | | |-------- Original message -------- |From: |Date: 06/26/2015 10:01 PM (GMT-06:00) |To: John McCreary |Cc: Jim Boots |Subject: RE: Contract Cancellation | |You know I texted you asking you to call me twice. I tried to call you and you did not answer nor did you have a voice mail that I could leave a voice message. I emailed you asking you to call me and the best you could do is only respond to me once Central calls you to say I have cancelled and they need you to come pick up your equipment. Your actions and the a tions of your company have demonstrated that I can not trust you with the safe of my home and family and I have documented my case well though you choose to ignore the the the events of the transaction. | | | |Sent from my Sprint Samsung Galaxy S® 6. |-------- Original message -------- |From: John McCreary |Date: 06/26/2015 8:52 PM (GMT-06:00) |To: |Subject: RE: Contract Cancellation | |Hi Richard, | |You signed a binding agreement. Just because you're having a problem does not give you the right to cancel. If you do not allow us to fix the system we will file a mechanic's lien on your home. | | | |Sent from my Verizon Wireless 4G LTE smartphone | | |-------- Original message -------- |From: |Date: 06/26/2015 8:47 PM (GMT-06:00) |To: John McCreary |Cc: Jim Boots |Subject: RE: Contract Cancellation | |Hello John, | |Please let me know when your technician will be available to remove your products from my home so that I may make myself available to supervise the removal and also have your tech return my wall motion sensor he took from my home. | |-------- Original message -------- |From: Jim Boots |Date: 06/26/2015 5:42 PM (GMT-06:00) |To: |Subject: RE: Safeguard Home Security | |Mr. Johnson, | |We have contacted Safeguard and notified them of your decision. If you are still interested in protecting your home please give Central Security Group the opportunity to provide you with a proposal. I will be more than happy to connect you with our local Branch Manager and he will personally supervise your experience. | |Once again, we are very sorry for the issues you had with Safeguard. | | |Best, | |Jim Boots | Chief Revenue Officer |Central Security Group, Inc. |T: 877-572-2009 Ext: 62201 |W: CentralSecurityGroup.com |