SA Specialties

This one of the worst companies I have had the displeasure doing business with. Came and installed a new AC system on my home. The first day after the install and the technicians left, I could not get the AC fan to stop running. I discovered that the technician had disconnected the fan wire from the back of the thermostat. I was able to reattach the wire and fix the problem. Three days later my new AC was not cooling. Called them early on Friday morning AM and they said they would send a technician out on Monday. For four days my wife sat in a house that got up to 80 degrees and my new AC unit would run from 2:00PM until 9:00PM non-stop because it could not cool down the house. The technician came out on Monday and determined that the install crew was going to have to come out and do a fresh install because he could not get the temperature of the Plenum from 63 degrees down to 59 degrees as was required for the system to run efficiently. It is Tuesday and I was told the crew would be to my house in the afternoon. It is 2:15 PM and I am still waiting. It also concerns me that no supervisor has called me to say that they are so sorry that my wife and I have had to live in a home where the temperature is 80 degrees and that they will make sure that this situation will be remedied quickly. Stay away from this company.....

SA Specialties were nothing short of fantastic. We installed two new AC systems with them, in 2013 and 2014. This year, one of the blower motors failed. I called the office, they sent the tech who diagnosed the problem. The motor had to be ordered, and which came in overnight and the next day we had it installed. Net additional cost: $0. Thanks for being a stand up business, SA Specialties and performing so exceptionally on the 10 year parts and labor warranty you provided on the AC systems you installed for us.

Excellent work and professionalism. Highly recommend.

SA did an excellent job in delivering what we agreed upon.

We are really happy with them. They are excellent. It was a good deal.

We bought air conditioner's off of them so we have a contract for five years of free servicing. They are good; excellent. We are really happy with them. Their price is excellent. They are really good all around.

The crew completed all the work during one long, full day. The system is working extremely well and our utility bill has been reduced by more than 50%. I could not be more pleased.

Completed work in a quick & professional manner

I wasn't here so I wasn't able to tell them anything.

The service has been good. I don't like the air conditioning unit. It is too noisy. I have been meaning to call them and tell me that there may be a problem with the unit. They do not know that yet. I have not yet called them about it. The unit is right outside my computer room which is a bedroom. When it shuts off, it is a real loud noise. I have not have time to call them yet. It was not cheap but it is cheaper than everyone else. I would use them again. Now I will have to find out about what to do with the noisy unit. If they say we can not do anything about it, then I will have to reconsider. But like I said, they do not know about this complaint until I call and complain.

Extremely well. Service guy came out and went over the options, explained very well the difference between our existing configuration, and a two-stage unit. No pushy sales, they honored their list price (advertise in Houston Chronicle). The office called before coming out, the installers were on-time, polite, professional and we have been totally pleased with the new unit and happy with the installation.

They are timely, professional and easy to work with.

They gave me the best price. They were professional and checked out their reviews and they had good reviews. They were clean and got their work done fairly quickly.

They were good. They did what they say they were going to do. They did it when they said they were going to do it. They were good. The price was ok. I paid what they said I should pay. They came when they said they were going to come. They did the work that they said they were going to do. When it didn't work out one hundred percent, they came back and fixed it. They did fine.

Well. just took longer than expected but done well.

Technician made no measurements but looked at outside unit, felt a few areas and said it needed 4-5 pounds of Freon. I stated it then must have a leak. He stated yes but he would put in a Freon 22 with stop leak additive that he said seemed to do the job for another person or two. However he did not have the Freon with him and would have to come back another day. He stated at least twice, that working off the clock, meaning in his opinion and not within company policy he would not leak test the system. I was unsure on whether I should go with company advice or the tech's personal opinion. I eventually declined and ended up paying $50 for a tech who only looked at the system and passed his hand over the fan. He also said the Freon would cost $120/lb or $480-$500 without labor cost and no guarantee the added Freon would not just leak out again.

There were four people who came and completed the work. It took them all day to do it. It was like an eight-hour job. I live in an old house so this was not an easy job. When you are replacing your furnace and AC, they bring in really big things into your house. They were very conscientious about not banging into walls or creating any other damage. They were very clean. When they were inside, they were wearing shoe covers and they covered the floor. There was one part of my air conditioner that was only a couple of years old, but my neighbor who has rental houses wanted it because it was only a couple years old. They carried it over to her house for her. They were very accommodating.

The thing that I appreciate is they keep their appointment times. They are very punctual. They are always very pleasant and professional. They always wear shoe covers.

They have a coupon special and for $125 you get the spring and fall checkups. It is $125 a year. You cannot beat their price. They make an appointment and they give you like a two hour window when they will be here and they are always here within that two hour window. They call you when they are on their way. They are quick, efficient, and clean when they are here. So, it only takes about 20 minutes.

Typically, most of their work is replacing entire systems. The prices are great. They arrived when they were supposed to arrived. They told me what was going on. They cleaned up after they were finished.

We used SA Specialties to install both our AC units, We installed the upper unit in 2015 and the lower unit in 2016 our Sales rep was Bobby Adams. The two things that stand out in the service was 1) while we were replacing the upper unit in 2015 the lower unit was in its last legs we had asked Bobby to replace the lower unit as well , Bobby suggested that we refill and see if can run a little more - we felt that was a honorable thing to do to turn down the offer and fix the lower unit and utilize the units as long as possible 2) we had to call them for a minor roof leak and the roofer showed up the next day and sealed the vent. Luis and his team did a great job with the installation. I had to call Becky in the front office during the working hours and in the evening, she is a delight to work with and always helps with appointments/reschedules. In all you have a great team and an admirable work ethic. Ray- Cinco Ranch

Installation went smooth. First David came to estimate the work and provided a quote. His quote was the best one I received among all the A+ rated companies on AngiesList.. They are/were very responsive and very quick and prompt in replying any queries before and after the installation. Installation crew looked very professional and knew what their work quite well. I am definitely going to use them in future and also going to recommend SA Specialist to my friends.

My AC went out sometime before Christmas and I made what limited repairs I could do myself. I contacted my normal AC guy and he diagnosed a broke system, and suggested a replacement. Unfortunately he doesn?t do installations anymore. So I started making calls to others installers in the area. I had three different installers come out and give me estimates on the installation. Bobby Adams came out and gave us a very competitive quote and explained everything they would do. I called Bobby after I had received all the quotes and agreed on a price. He scheduled the installation for the next Monday. Their crew came out timely and was very professional. It took them about 6 hours and everything looked good. Heater has been working fine and I can?t wait to see how the AC works this summer.

Our previous experience with a complete HVAC system change-out was with Arvell Moore of LaPorte, TX, which was a complete nightmare of an experience from start to finish. Our experience with SA Specialties so far has been the exact opposite. From the personnel to the equipment to the service, everything has been first class. I have been quite impressed with everything about SA Specialties so far, but something that really stands out is this - as stated earlier, we had contracted for a Lennox 4-Ton 16 SEER Elite Model XC14 Air Conditioning System and a 15 SEER Lennox Heat Pump, but when they arrived to install the new equipment, we had been upgraded to a Lennox 4-Ton 16-18 SEER Dave Lennox Signature Collection Model XC17 Air Conditioner and the compatible Lennox Model EL180UHE Series Gas Furnace along with an Aprilaire Media Air Cleaner Model 1210 at no additional charge to us. It seems the model we had contracted for was not available in their warehouse, so they gave us the next higher model that they did have available. What company would normally do this? Most companies we believe would delay the installation until the model we ordered became available in their warehouse. Customer service and customer satisfaction seem to be their highest priority. For the price that we paid for all that we received, we think that we have gotten an exceptional value. We would (and have) highly recommended SA Specialities to all our friends.

Installed both AC systems, 5 ton and 3 ton in one day. Extremely professional from the quote given by the sales person to the actual installation. They also happened to be the most reasonable in pricing and extremely competent. After the installation, a senior technician visited to cross-check the installation as per the standards. I have gone for a full 10 year parts and labor warranty.