Richmond's Air

My first visit went fine. Serviceman identified issue with my blower motor. I was told it was under warranty, but he had issues with Lennox being able to have parts. He and I would follow-up for a couple weeks, and then the serviceman went cold on me. Stopped returning my calls. When I attempted to call the office, I found that the office does not take ownership of the repairs. They put it all on the backs of the individual serviceman. I have continued to call over the past couple months, and have determined that they do not want to service my unit. This is unfortunate. The punchline is...the communication and follow-up is some of the worst I've experienced in the service industry. It's near non-existent. I would welcome the opportunity for them to fix my unit and I would happily take down this review, but I cannot do that.

Very well, fixed previous problem

Houstonians, if you are looking for an exceptional A/C company, look no further. My A/C went out this weekend (over 80 degrees in my house!) and I called Richmond's Air based on a friend's recommendation. James, the owner of the company, was at my house WITHIN THE HOUR on a weekend to fix my unit. Super courteous, fully explained the problem, and went out of his way to help me out of an emergency. He filled the unit with freon, and I slept in 69 degree air that night. His team returned at 8 a.m. to replace faulty evaporator coils. UNREAL service - He has a customer for life! THANK YOU, JAMES! #RichmondsAir #VeteranOwnedCompany #TellYourFriends #HoustonAC #BestServiceEver 👌❄️💯

Excellent. They answered the phone call with a professional approach and showed up right on time. When they said 9am, they meant it. Jason was the tech and he was outstanding. Explained everything step by step, didn't leave a mess and went out of his way to give us the absolute best price. Excellent in every aspect.

Great Experience! Called James, because we had seen on Yelp he had so many exceptional reviews. Well, they were correct! Called him in the morning and he was here in just a few hours. Had to pick up parts and came back and finished the job and A/C and Heat are up and running. It can be extremely difficult to find honest people that actually know there stuff and dont break your bank account! Thank you so much James and crew! See you in the spring

Great! Very professional and quick.

I called for an appointment which they set for the next day. They arrived promptly and checked out the furnace immediately. The news is not what I wanted to hear but was explained with the facts, something that should have been done when I bought this system. The problem was resolved.

Highly recommend Richmond’s air for air conditioning needs. The owner, James Richmond, came out just for a routine furnace inspection but I still received stellar service. I contacted James through Yelp messenger, got a reply back within minutes saying he would give me a call and in short order I had an appointment a few days later on a Saturday. James and his crew arrived right on time. They didn’t give me a window but a set time they were going to be there and they arrived right when they said they were. Nearly unheard of in this industry. Once they got here the entire crew was courteous and friendly. James also was patient in answering my numerous questions and even helping consult on a future remodeling project. All this was capped off by James going above and beyond on a doing some minor repair work and still charging the very reasonable rate that we previously agreed to. Simply put, a friendly service company that showed up on time, offered quality work and at an affordable price. Will be using them again in the future.

Very Well.

Before i start my review i request everyone to please do your research first before you believe in what your contractor is telling you cause 90% of the time it is based on false information and fear marketing tactics. Even the contractor has A ratings, still do your research!! Now lets get back to my review. I called Richmond Air on May 19th to service my 2 AC units for which they charged me $130. Alex came to our place ontime to do the servicing. While doing the service, She mentioned that my downstairs A/C has completely ran out of freon and that i should get the leaking evaporator coil replaced ASAP. She also mentioned that my upstairs unit is also low on Freon gas and it require couple of lbs of Freon. During the servicing she also mentioned that the capacitor installed on my outdoor unit require replacement as it was making continuous buzzing sound. She gave me a quote of $199 to replace the faulty capacitor. However she kept on insisting to replace the evaporator coils asap and warning me not to turn the ac on until then. She gave me a quote of $2,500 for the evaporator coil replacement and $5,500 for both condenser and evaporator coils replacement (Still don't know why they wanted me to replace both the coils?). I did not react to all the urgency that they are trying to bring on for me to quickly give them the go ahead to replace the coils. The reason: I already searched for the capacitor price while she was servicing the AC which is not more than $29 for which they were charging me $199. To cut the story short, i called another contractor and he gave me a quote of $2000. I did further research and one my friends recommended me another contractor who got the coils replaced in 40% less amount than what Richmond was charging me. Also the buzzing noise was not because of the capacitor but it was a connector issue that this contractor replaced for free. The upstairs unit where they told that the freon was low, had absolutely no issue and the pressure was absolutely fine. Just imagine how much $$ i would've wasted if i had used Richmond Air. Though i already have my $130 drained on a lousy service. Will never use this company ever again

We called around 5:30 and within an hour he came by the house which was great bc its Houston and we have a baby and we couldn't wait til the next day. He diagnosed the problem and fixed it very quickly. Very nice. Professional. Fast. We also appreciated that his cost to come out wasn't too expensive, unlike the three other ac repair places I contacted. We will definitely use him again.

I messaged James from Richmond's Air late at night, and he agreed to come out the next morning! He was able to diagnose my issues and turns out it was a bad circuit board and James was able to grab a new OEM board from a store and come back to finish the job promptly.

Great - no problems or mess. System looks awesome and works perfectly!

Very good. Friday evening - very busy time but he arrived very quickly. Work took maybe an hour.

Perfect. The crew was on time, polite, and neat. The advice before the work was to the point and well-thought. The price was excellent and completed in about 5 hours. I strongly recommend this very fine company!

I was recommended by StarTex Power to receive a complimentary AC Tune-up. I had been told from other providers that my A/C unit needed to be replaced because of a leak in the evaporator coil and the unit was over 19 years old. I was offered a very good deal. Significantly lower than what was previously quoted to me. Everything was installed to my satisfication. The company provided EXCELLENT customer service. All technicians were very polite and friendly. I am really pleased with the service provided.

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Arrived on time. Performed all needed services. Added small amounts of freon.