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Richard's Total Backyard Solutions

Pool and Spa Service, Pool Sales Construction and Installation, Decks and Porches,

About us

Richard's Total Backyard Solutions is a three-time BBB Pinnacle Award Winner and HotSpring Showroom of the year for 2008. Stop by our 10,000 sf showroom today and see why Richard's Total Backyard Solution is considered the "Backyard Dream Headquarters" Superstore! Additional e-mails is info@richardstbs.com. You can also visit us at www.totalbackyardsolutions.com!

Business highlights

37 years of trusted experience

Services we offer

Custom inground pools/spas, above ground Hot Spring Spas, pool & spa chemicals/toys and accessories, outdoor kitchens, fire pits, water features, outdoor appliances, patio furniture, arbors, decks, pavers, landscaping, lighting, sprinkler systems, spa moves/service, mosquito control systems, pool renovations, professional water analysis & replacement spa covers.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.130 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
37%
4
7%
3
10%
2
3%
1
43%


Rating CategoryRating out of 5
quality
3.5
value
3.3
professionalism
2.9
responsiveness
2.9
punctuality
3.0
Showing 26-30 of 30 reviews

Mike R.
04/2017
4.0
pool cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Patricia R.
08/2013
1.0
swimming pools
  + -1 more
They did not get back with me.
Description of Work: They came out and for an estimate and took my survey

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
1.0
punctuality
5.0


Brian D.
06/2012
5.0
swimming pools
  + -1 more
unknown
Description of Work: I had Richards install a pool and spa combination in my backyard. I worked with a designer named Tom Pistole and a superintendant named Billy. Their crews were professional and fast and communicated well. They helped my see that I was getting what I paid for and that no corners were being cut during construction. I have had a pool before and tried to save money during that installation and I was disappointed with the final product. Unlike those guys, these guys are pros and take care of business first... My experience is that Richards is a great example of the "price, quality or service motto... Pick any two". Richards is quality and service first... Then price.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

SUSIE R.
12/2005
1.0
pool cleaners
  + -1 more
They came out and installed a new pool and from the seventh day on it was a horrible experience with this company. They never put a drain pipe in the bottom of my pool and they also never sealed the lights. They use all independent contractors and keep no records of who they use. It took two years to get it fixed and me threatening to sue them. They are a horrible, horrible company.
Description of Work: Richards Spa's & Pools installed a new pool for us.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$25,000

Response from Richard's Total Backyard Solutions
We regret to read about the level of disappointment you experienced with us. We have only recently become aware of the Angie's List postings and are glad to report we are under new management who would appreciate the opportunity to discuss this with you. Please know that this type of service does not represent the current practices we have worked hard to shape, implement and maintain. Feel free to contact us at: 713-777-7665

12/2005
5.0
pool cleaners
  + -1 more
We feel that they did an excellent job when we had them come out and install our pool. We are very satisfied with the job that they did. They performed extra jobs, which I thought went the extra mile, as they even installed a patio around our pool. Because of the great job that they did for us, I recommend them to my friends and neighbors. They didn't leave a mess and explained everything to us.
Description of Work: Richard's Pools & Decks installed a pool.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$23,000

Response from Richard's Total Backyard Solutions
We have only just recently become aware of this website and the postings contained in it. It is always nice to read reports that reflect our customer's satisfaction. Your referrals are very much appreciated and we hope you are still enjoying your pool! Be sure to call us at 713-777-7665 for any service or other backyard needs you may have. Thank you!
    • 1
    • 2(current)

Contact information

1701 Hwy 6 S, Houston, TX 77077

www.richardstbs.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Pool Sales Construction and Installation,
Decks and Porches,
Concrete Pouring and Repair,
Landscaping,
Patios,
Decorative Concrete,
Sunrooms and Patio Enclosures,
Natural Gas Lines,
Fireplaces,
Deck Maintenance,
Lawn Irrigation

FAQ

Richard's Total Backyard Solutions is currently rated 3.1 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 6:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 6:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Richard's Total Backyard Solutions accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Richard's Total Backyard Solutions offers free project estimates.
Yes, Richard's Total Backyard Solutions offers eco-friendly accreditations.
No, Richard's Total Backyard Solutions does not offer a senior discount.
No, Richard's Total Backyard Solutions does not offer emergency services.
Yes, Richard's Total Backyard Solutions offers warranties.
Richard's Total Backyard Solutions offers the following services: Custom inground pools/spas, above ground Hot Spring Spas, pool & spa chemicals/toys and accessories, outdoor kitchens, fire pits, water features, outdoor appliances, patio furniture, arbors, decks, pavers, landscaping, lighting, sprinkler systems, spa moves/service, mosquito control systems, pool renovations, professional water analysis & replacement spa covers.

Contact information

1701 Hwy 6 S, Houston, TX 77077

www.richardstbs.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
9:00 AM - 6:00 PM