Waited over a week for a service call. No one ever came to fix the pool nor did they call to update up. We kept calling them but they just said they were too busy and behind on everything. After waiting for five days, we called again and the woman (perhaps co-owner) yelled at me, called me names and hung up on me. I had to find another service company, luckily they were able to come out the same day. I left a message for the owner, but he never returned my call. I would not recommend using this pool company. Very poor service and extremely unprofessional behavior.
Description of Work: Pool Repair
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Ed R.
08/2014
4.0
pool cleaners
 + -1 more
unknown
Description of Work: replaced main pool pump motor through AHS
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$400
Bri O.
11/2013
5.0
pool cleaners
 + -1 more
When our pool heater started making terrible popcorn noises, as new pool owners we were very worried! Reflection came out quickly and took care of the problem with no difficulties. They were very professional and helpful and brought the parts with them so they did not have to do a second service call. I appreciated that they were able to access the pool without me needing to be there. No problems since, we appreciate their help very much!
Description of Work: repaired pool heater part
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Linda J.
08/2011
5.0
pool cleaners
 + -1 more
I get them through my home warranty. I have had good luck with them. The technician took the time to explain to me what the problem was. It was really nice. They were very responsive in getting here in a timely manner.
Description of Work: Reflection Pool Repair & Service Co people came in July for the blower and pool heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Edwina C.
06/2007
1.0
pool cleaners
 + -1 more
Just as badly as possible. My pool filter was cracked and they said it was my fault for not maintaining the pool. The pool was green because there were so many days before they got around to looking at it. I was told that even though I could not circulate the water because of a broken filter I should have thrown in some chemicals. The Houston rain and heat in almost 2 weeks time had not caused the green but I had caused it. Then the man "Willie" told me I just needed to find Jesus and that would solve my problem. After that he hung up on me and would not take my call. Jill in the office wanted to lecture me on how to care for my pool by throwing chemicals in it and that I can keep it going without a filter.
Description of Work: They came out to give a diagnostic of a problem for AHS my home warranty company.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$55
Drudy S.
06/2004
5.0
pool cleaners
 + -1 more
WILLIAM CAME WITHIN THE APPOINTED TIME RANGE. HE WAS NICE AND FRIENDLY AND COMPLETED THE WORK PROMPTLY.
Description of Work: WILLIAM WORKED ON THE ELECTRICAL CONNECTIONS TO MY POOL MOTOR WHICH WAS NOT WORKING.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Reflection Pool Repair & Service Co is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Reflection Pool Repair & Service Co accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Reflection Pool Repair & Service Co does not offer free project estimates.
No, Reflection Pool Repair & Service Co does not offer eco-friendly accreditations.
No, Reflection Pool Repair & Service Co does not offer a senior discount.
No, Reflection Pool Repair & Service Co does not offer emergency services.
No, Reflection Pool Repair & Service Co does not offer warranties.
Reflection Pool Repair & Service Co offers the following services: Pool repair.