I had a wonderful experience with Quality Door Service. They arrived on time, fixed the problem, didn't try to oversell me, and were on their way in about half an hour.
Description of Work: I purchased a "Big Deal" for this company, so the price is the price of the Big Deal, and not the regular price for this service. The Big Deal was to have the rollers on the door replaced and have the door tuned up. This was something I needed badly, because my garage door was making quite a racket when it opened and closed, and I was also having trouble getting it to close. It would go part of the way down, decide something was wrong, and go back up. I had checked the laser repeatedly and it was clean and nothing was in the way of it, but it might take 5 times or more to get my garage door to close when I was leaving the house. When I called to schedule an appointment, I was delighted that they had Saturday hours, so I scheduled them to come out on a Saturday. They arrived on time, and quickly went about their business, checking the door, opening and closing it to identify where the issues were, and replacing the rollers on the door. They lubricated the hinges and the spring, as well. When they were finished, they reviewed with me the work they had done, and gave me instructions for maintenance I could do myself. It was to simply go and buy a can of Liquid Wrench and spray the hinges and spring but NOT the rollers, twice a year. They said they always recommend Easter and Halloween, to make it easy to remember. Even I can do that! They asked permission to put a sticker on my garage wall that had the name of the company and their contact information. I said that would be great, so they put it right by the button for the garage door. They also warned me that my spring was rather rusty, and could break any day, or might last for years, but would eventually break. I asked if I should go ahead and get it replaced, and they said no, just wait until it breaks. I was surprised by that! When it does eventually break, I will have their number on the wall of my garage. My door now closes when I tell it to, and it no longer makes that awful racket as it goes up and down. All I hear now is the humming of the opener, not the door. It's wonderful!! I really had no idea how much that door not closing was aggravating me, until I had it fixed.