Precision Garage Door of Houston

showed up early (called when he said he would). did the whole job in a little over an hour. fixed a problem with a hinge and realigned door for free. price was much better than most. service was A+++.

install new garage door and precison door opener

They put new springs on with lifetime warranty. They also straightened the tracks and oiled rhem.

Prepped and installed a raw replacement, wooden, exterior door. Installed all hardware: hinges and lockset. Cut door to fit. Sealed bottom of door against rot with silicone sealant and installed weather strip. Sanding and painting were not included. Great job.

New garage door motor, wheels, new outside control box.

Swimmingly. The repairman was friendly and took his time to do the job right. The lady at the office walked me through the process for programming the two new remotes we bought for the door. Nice people.

The guys did a great job and certainly know their craft very well.

I thought they were very honest to cover the repair as it was covered from that previous repair and still under warranty. They were very friendly, prompt and I would definitely call them back.

It was fine and they were on-time. They garage door opener has been working fine since.

They came on time, did the work and cleaned up well after themselves. They were pleasant and seemed very knowledgeable. I would recommend their services to others.

I was given a price of $702.54 to install a two car garage door which seemed like a reasonable price. I was told a technician would have to come out first to give me a written estimate. If I accepted the estimate, I would have to pay one half of the total up front before the job was started and/or completed. I have certainly learned in my lifetime through trial and error, not to pay for a job until it has been completed to my satisfaction. Precision Door Company is a large enough company to not have to have monies paid up front to purchase supplies. I will not use this company for this reason.

After suggesting all we needed was a simple inexpensive repair, we were sold a new opener for $480. Our garage door would not open Friday morning. I called a couple places from Angies list and Precision was able to get a repairman out the fastest and with the lowest service call fee. When I called for the repair, Precision got the make and model of my opener. I told them I wanted it fixed in one day. I didn't want to have to reschedule for when the parts came in. I made certain to ask if the repairman would have the parts needed to repair the opener and if he could bring a replacement unit in case he could not fix it. The woman at Precision said they would bring the parts and would most likely be able to fix it but would bring a repalacement unit of the same brand just in case. The repairman arrived the next day and quickly diagnosed the problem as a bad circuit board. He said it would take a few days to get a new one but for only $100 more he could install a replacement opener. He recommended against that because he said it was a bad brand and would like have a short life span. He also said he did not have one with him and would have to reschedule to install it. For only another $150 more I could get a much better, quieter opener from a maker I never heard of. When all was said and done, I spent $480 for a repair that was sup[posed to cost $150. The new opener and remote he pushed hard to sell me both had the Precision name and logo. That said, the new opener is much more quiet and the repairman programmed our car's built-in openers. Although I feel like he pulled a bait and switch, he was professional and courtious.

He did a wonderful job. He installed the spring and even explained to us how the spring works to make the garage door practically weightless. He examined all the mechanism to make sure it was still working well (service includes a 25-point safety check). This company doesn't charge extra on weekends! He was prompt, professional and personable. We had him inspect the other garage door, and he showed us how the door had become heavy compared to the door that had the new spring. We called him back out a couple of months later to replace that spring on the other door. I highly recommend Precision Overhead!

The job was first rate and the person who did the job was efficient and came promptly for our appointment. They are available on weekends, Sunday as well; and they usually can come out the next day.

I called Precision Door for a garage door that would not stay shut. It would just bounce back up after hitting the ground. I now understand it is a simple adjustment. As soon as the technician arrived, before even looking at the problem I had reported, he advised me that the springs need to be replaced, that they were almost gone adn there was danger of the door falling on me. He advised not to use the door until I had it replaced. He also said the rollers will need to be changed. My two-garage door has 3 springs (usually there are 2). The estimate the technician gave for all of this work was for $738!!! And then he told me I was in danger if I did not get it replaced immediately. And of course,when I asked about the problem I had called about, he told me about the minor adjustment with a screwdriver to fix the downward travel distance - and thankfully, he adjusted it. I thanked him for the estimate and he left. I then called another company after researching on Angie's List and they sent a technician out in a couple hours! The technician looked at the springs and said they seem to be just fine - no need to replace for at least another few years. He did recommend changing the rollers ($116 after the Angie's discount). If the springs were replaced, they would have charged $300 or so - including the replacing of the rollers!!! Precision Door is a scam and they seem to find gullible customers and strong-arm them into buying their services with threats of danger. STAY AWAY FROM PRECISION DOOR - or you will pay an arm and a leg for service you most likely do not need.

Job had a few issues but everything was handled in a fair manner. They want to please the customer and we will use them again.

Spring broken on overhead garage door - called Precision - good customer service from the time they answered the call. Scheduled repair the next day. Technician called before showing up. Upon arrival, assessed the door, gave an estimate for repair. Suggested additional services to prevent future problems but no pressure to have these services performed. Completed all required work withing 30 minutes. Professional young man and most pleasant to deal with. Was very pleased, would highly recommend and will definitely use in the future as need arises.

these guys are pros. Were willing to fix the opener I had, but I decided to go ahead and replace. They called when they were almost ont heir way, and arrived well within the time frame they gave. They installed the door opener unit and all the sensors and extras...outdoor control pad, and indoor control button. Packed upt the trash, and were on their way. Cant ask for much more.

My garage door came off of the tracks, so needed it repaired. I tried unsuccessfully to fix it myself, so called this company. They came out and fixed it cheaply and it works like new.

This took place at a machine shop and we have a commerical garage door measuring 12x12 that was "stuck" halfway up. First tech (Tech 1) came out within the hour of service request (good), I lead him to inspect the garage door, he had to get someone on the phone, he was asked to look at the spring, but he couldn't get to an angle to inspect the spring b/c we have a 1500lb horizontal air compressor in the way. However he discovered he couldn't get the door down on his own so an addictional tech came out (Tech 2). At this point I had to go back to 2 cnc machines that had been running for 24hrs for over a week to meet our deadline; everything was fine until both machines suddenly stopped and both had alarms go off. Come to find out Tech 2 had turned off our air compressor without asking anyone in the shop-no permission was given for him to turn it off and there was no resonable explaination for him to turn it off (other than it being really loud). I called into their office and spoke to an understanding young lady and told her what happend and how this could cost us time and money. She understood but there was nothing she could do; I spoke to Tech 2 and he understood but non-empathetic and still slapped us for $125 bill for letting the garage down. There were no repairs or fixes; just to let the garage door down and he charged us $125. For actual repair/part replacement it was going to cost us $700; understandable for these types of garage doors. However there still was the unfortunate incident of Tech 2 disrupting our business w/o reasonable cause and no formal apology from him. Total cost $125 from Preceision Door Service, production hours lost, and bad taste left by Tech 2. ,

I thought the work was done in a professional manner and I am very satisfied with the results.

Jeremy really did a great job. He was very competent and professional. He did a lot of work and is the definition of 'going the extra mile.'

I was very pleased with the whole experience. When I called to request an appointment, they were very professional, and offered me an appointment in the general timeframe i wanted, and provided a 2 hour window for the arrival of the service person. The service person arrived on time (actually within the first half hour of the window originally provided) quickly assessed the situation, explained clearly what was needed and why. He even went so far as to say that he was not the cheapest company in town - but they'd do the job right, and provide a lifetime guarantee on labor and parts. He got the job done quickly, and the garage door works BEAUTIFULLY - much better than it has the entire 8 years that we've opened this house, operating smoothly and QUIETLY (no more slamming down on the concrete floor when it closes...) The service person was friendly, professional, had the necessary parts with him, and got the job done in a timely fashion. He left a sticker on the inside of the door so we can remember who we used and who to call again next time - which we definitely will do. Very pleased, would recommend this company to my friends, and would definitely use these guys again. **Note: this was the 3rd company we tried, the first company came out tweaked one thing, said they needed more parts, and then never came back. The 2nd company never showed up. It was quite a relief to deal with a company who showed up on time, had the parts, and fixed the problem, all in one go!

Overall: WE COULD NOT BE HAPPIER. In the last year and a half, we had a lot of interference from the nearby businesses? security systems/Wi-Fi?s that would render our remote-openers - dysfunctional. Each time the businesses across the road would tweak their security or internet Wi-Fi systems, we had to rely on Precision Door services for help, and each time they would re-program our frequency and/or even replace our motor unit with the more sophisticated rolling frequency one - for a nominal charge. A few weeks ago Precision door found the new culprit to our problem: a $10.00 electric fan that is constantly working in our garage to move the hot air around it!!!! Can you believe this? A fiddly little, insignificant appliance was able to create such a large magnetic field that it kept messing the electronic signals up!!! So folks, if your garage door starts misbehaving ? call the Precision Door and you will meet the most knowledgeable person re: garage door systems, on the planet: Mr. Patrick Behrens, the Branch Manager in person. He will fix your problem - even if it is not caused by his equipment. If all the service businesses in Houston would have an ounce of Mr. Behren?s interest and enthusiasm to be helpful and efficient ? the BBB or Angie?s list - would probably not exist and definitely would NOT have a ?complaint? column at all. If you want good service but more importantly, if you want the best AFTER SALES service ? money cannot buy - look no more: Precision Overhead Door of Houston is your place!

After checking for a garage door service, I chose Precision as they had good reviews and more importantly they showed 24/7 service. I called at 8 am on a Sunday morning and was told they could not get anyone here until Monday. With all the locations they have in the Houston area and the fact they advertise 24/7, this just amazes me. I was able to find another company that is sending someone within 30 minutes. I think they need to change their website showing what their hours truly are or just remove 24/7.