Payless Insulation

Arrived on time, took are to keep areas clean, made sure to put tubes to keep insulation out of bathroom ventilation. On completion, I found they had been careful not to overspray onto soffit vents.

They showed up on time. They were very professional. They didn't track any dirt into the house. They were very courteous when they were there working.

When they came out they were very professional. They were very clean and went to extra measure to make sure they covered up the area they were working with. They had me examine everything after they finished to make sure that it met my expectations. The cost was fine!

Payless did a thorough and good job from what I can tell (it is hard to get around the attic). They arrived on time and were clean and efficient. They spent about 4 hours to do the job; that tells me they did a good one. Other contractors said it would only take them an hour to finish (for about the same price). I got them to write a contract that said they would install R-30 fiberglass according to the manufacturer s specs (as labeled on the bags-On a search engine: "Attic Guard Fiberglass"). They used Attic Guard Fiberglass and installed it with a blown-in process. I was able to count the number of bags that they installed to be sure that they used amount they were supposed to use. I was not able to see if they left the soffits clear (soffits are those vents you see under the eaves that connect to the attic). They said they did. This is important-I recommend letting them know that you want them to leave them clear just to be sure (I forgot). If I had a gripe it would be that it was almost impossible to get them to put in fiberglass. They really wanted to sell me a recycled paper product. They said that for equivalent R values the paper product insulated better. I could not wrap my head around that. R value is supposed to be the insulating capacity of the product-any product. Maybe there is something they know that I don't. I do think I am kind of smart. As you can tell, trust in contractors is not my strong suit. If you are going to do an insulation project make sure you know the differences between fiberglass and the paper product. I chose fiberglass. You don't have to. With fiberglass I did not have to worry about fire retardant chemicals in the paper product, the dense fiber further weighting down my existing fiberglass, and insulation settling in the future. Fiberglass is only supposed to settle about 2%. I had to find that out on the web-Payless would not tell me this. In fact they said they would not warranty fiberglass from settling at all. If I did not want the paper product to settle they said I had to buy a warranty-this basically involved buying more of it. I had to dig around on the web to find out which insulation I preferred. I recommend starting with the US Department of Energy website. As a place to start learning about what amount of insulation you might need and then dig really hard to figure out which insulating product you prefer. I am sure there are advantages for the paper product. So summing it up I would say the installation job was professional; I think it was reasonably priced compared to others. My complaint is that the sales job was murky. I guess that is probably the norm for the entire insulation business to begin with. Anybody with a business card and a truck can say that they can do it. That is hard to compete with. I guess that is why I chose Payless they have a good reputation on Angie s List, and insulation is all that they do.

They did an excellent job from the initial quote to completing the job. The two men that added the insulation were professional and cleaned up afterwards. They ensured all my bathroom fans were not blocked by the insulation in the attic and they made sure the water heaters remained lit. They keep the dust to a minimum and put down protective plastic on the floor where the hose entered my home. The insulation was blown in right where it was supposed to be and at the right depth. Casey, my consultant, did a good job with the estimate as well.

Payless insulation arrived right on time, in fact about 15 minutes early, and finished in about 3.5 hours, compared with the office estimate of 4 to 5 hours. They were very diligent and professional. I inspected the attic afterward and felt like they did a great job. They asked about vents, exhaust fans, and recessed lighting in advance to prep those items properly before beginning the actual insulation installation.

It went very well. We have known the woman that quoted the job for several years from work she did on our other home (Susana). They are very professional and detailed in their explanations and quotes.

They came, were very nice, measured the attic and gave a list of prices for thickness of cellulose insulation sprayed in. Prices were a bit high considering the square footage was higher than the tax assessor listed it, but besides that, he was ready to go with the estimate. The problem was what they did not say. They did not tell him he had open chases that should be covered and sealed. They did not offer a solution for the attic door. They did not mention the recessed lights. They did not give any indication that they were going to detail the decking around the AC or anything at all. Most important, they did not suggest that adding cellulose (heavy) insulation over already loaded 2 x 4 ceiling joists might be a problem. He could have blindly trusted them and chosen r38 total cellulose and seen some real problems. I considered calling them back for details, but felt that they might not do a quality job. Insulation is about the details, not just the depth. Estimated cost was $900.

They were the ones who originally installed the insulation. They did not charge me to put this in. They even recommend to me a heating and air conditioning company to fix my problem. They were the ultimate professionals, they deserve kudos!

Three man crew showed up on time, went right to work, did a thorough job and cleaned up after themselves. Took about 6 hours total. I'm putting an N/A for price since I don't know how it compares to competitors.

A comprehensive and accurate estimate was given in a professional manner within two days of my original call. The work was scheduled for the following week. The workers arrived on time and carried out their work in a tidy and efficient manner. There was a small misunderstanding regarding the holes to be drilled to facilitate the pressure-filling but this confusion was quickly cleared up. The work took about 3 hours longer than anticipated but the workers cleaned up after themselves scrupulously and explained their actions throughout the day. We are very pleased with the work and can already feel the benefit.

Their price was not the cheapest or the most we had checked into. The woman who came to give us the estimate, said our home would be a lot cooler than it is. If we were to hire someone to insulate again, we would go with a better grade of insulation.

I was satisfied with the work, that Payless did. It was a complicated job, because we have a build in, in the attic and they had to go around it and over it. They had no problem getting the job done and they went one step above the job without me having to ask. They would move stuff for me and put it back and just did little things, that stood out to me that they didn't have to.

Very good. Surprisingly little mess from what I thought would be a dust disaster. Good people and good company.

Payless had great customer service and they always kept in touch with us. Every time we called them someone always answered the phone. The price was reasonable. The workers came on time and were very respectful.

This was a pretty average company who did a great job with everything. Their pricing was good and I was pleased. They were nice and all and they got the job done as I had expected. I really do not have too much to say about the job besides I am satisfied with it.

The workers were fantastic! They came right out, were very helpful and finished within a couple of days.

Excellently. Ms. Wilson was very professional, explained our options. The work schedule was set up and the workers arrived on time and accomplished the task in the expected time. I can't honestly say how the job looks as I have not gone up in the attic. I guess we'll know when we get a light bill whether the additional insulation was properly done.

Susan Quave came out the day after I called to give me an estimate. She was extremely thorough and explained the entire process to me. I called the office to set up the appointment for installation and the two-man crew called when they were on their way. They took care to cover all the floors from the entry point to the attic access and completed the installation in less time than originally estimated. They were courteous, professional, and did such a great job in removing all the trash and debris that you wouldn't have suspected they had even been there. All in all, a most pleasant experience.

Several months later, during a summer hot spell, I found a sizable portion of my ceiling soggy and collapsed. I found insulation in the pan and felt Payless responsible. Several folks came out to inspect - prior air-conditioning company, adjuster selected by Payless whose exam was meticulous. He cleared primary and secondary drains (no charge). Both had mold and mildew but very little insulation. My lines had not been properly cleaned several months earlier. Mr Kornbleet and Casey Wilson from payless called explaining findings When we reviewed all the information, I was convinced Payless was not culprit. Nonetheless they graciously came out and refilled my attic after the repairs at no charge. I want to commend them on their reasonable approach.

Susan came to our home, listened to our concerns, inspected the job site, described her findings and recommendations, prepared and explained a detailed estimate of costs and how the work would be performed. We decided to proceed so Susan made necessary arrangements. Later that day, the scheduler called and we agreed on a date and time for the workers to come. The scheduler called the day before to confirm the date and time of service. The two workers arrived exactly on time. They reviewed their work order with us, and went to work. They laid out covers to protect our floors and furnishings, worked as an effective team, and gave us periodic status reports. When they completed the project, they showed us what they had done and answered our questions. They cleaned up all the project residue. The bill was the exact amount Susan estimated. The workers left with a smile and moved on to the next of two more jobs that day. We were very pleased with their service.

Very well. Was pleased with the service and installation.

All phases of the work from the initial estimate to the completion of the work was performed professionally- on time, at the price quoted, and in the time frame quoted to complete the work. I would not hesitate to recommend this company again.

Susan came by as scheduled and the estimate was very reasonable. Gave suggestions on the type of material to use on the wall and to blow in the attic. The installers came as promised in uniform and laid out plastic in all the traffic areas. The work was completed in about 6 hours. The cleaned up very well. We are happy with the work.

Payless Insulation and Casey were fantastic! Professional, scheduled a trip to house at my convenience and very quick, installed and completed the job the next day at great price! I feel the products used were of highest quality and would use them again for any insulation need. The workers cleaned up and I could need even tell they had been to my home except for cooler temperatures.