Overhead Door Company of Houston

A lot of back and forth about storm rating - they told me the doors were storm rated, but the doors were not registered with the appropriate rating agency and then I found out that breakaway garages don't need storm-rated doors (they should have known this). Then the very-expensive garage doors that they installed were too tall for the door opening and they offered me only a $400 rebate for this issue.

It went well - it was a little pricey, but they were available quickly and did a highly professional job.

The chain had come off and they greased it and then they gave me stuff to put on it and told me when to do it.

They did a good job and it's still doing fine. The quality was good. They did a great job and knew what they were doing. They didn't make a big fat mess, cleaned up well and gave me instructions on what to do. The chain came off and so they brought me an oil to put on it every once in a while and they fixed.

Never received response from company.

Technician claimed the door needs extra lubrication despite having been told by my wife that it has been lubricated just two month ago. He semi-forcefully sprayed lubricant to the rail and charged extra $50 for 3 minutes work and $3 lubricant.

Fantastic. Appointment was originally for 7.20.15, but then Tim called from the Katy store and said he could be out a little after 5pm on the 17th. (Same day I called) He arrived and I went over the project with him and he then went right to work. He went over every step of the job as though he was teaching me how to do the job. It was very refreshing to see someone so comfortable with his work that he was willing to share so much with me. Great guy and can only hope when I need service again, he will still be there!

Today I was reading my monthly Angie's List Magazine and found an ad for Overhead Doors of Houston. It reads, "Never pay for a replacement part". I called Overhead Doors and spoke with the Manager, Bryan. He asked me for a while to research. I agreed. Two hours later, he called and said that he had spoken with the owner and the owner agreed that I should not have paid for the part. They are cutting me and check and mailing it back. This is the "TRUST" that their ad speaks about. They have definitely earned my trust. As to the original installation, I purchased wind storm rated doors because I live in Brazoria County, Hurricane Country. These doors are superior quality. The Installation crew was on time, professional and courteous. They took the time to explain the operation and maintenance of the doors. As a contractor myself, I know how hard it is to find competent and courteous crews. My installers were both. Thank You Overhead Doors.

vendor did not respond to inquiry

prepaid this installer. they did not call when they said, did not return calls and did not take calls with the phone number provided. i waited for them 12 days and asked for a refund

My garage door spring broke on a Sunday with cars in the garage. I was not able to open the door mechanically or manually. Overhead door came out that day and replaced the spring. I had to pay for a weekend call, but I had no other option. I had some additional difficulty with the tensioner on the motor such that the door would open but the unit light kept flashing. Overhead came back out and adjusted the motor settings and now everything works fine.

I highly recommend them. The price was fair, and they came in right at their quote. The service technician was on time and very professional.

I did not have a problem at all with the contract person in getting doors ordered. The garage door installer, due to a mis-communication or contract facts of the installation had to come back a second time because certain guidelines were not followed due to hurricane specifications to get a WPI-8. I live in an inland 1 area and certain guidelines had to be put in place before garage doors were hung so that I could pass inspection. The second trip was better because it was done correctly.

They were very quick to complete the tune-up and then spent several minutes answering my questions and explaining my garage door opener.

The man came restrung the door picked up his check and left

I called them prior to March 20th and told them I needed a new trolley assembly installed on a Chamberlain Liftmaster. I asked if they needed the model number and she said no. The technician called saying something about a Genie. I couldn't understand him very well because his English was hard to follow. Anyway, he didn't have the part because they put the wrong part on the truck. He said they would have to order the part and it would take another week to get it. Then he wanted $39.00 for the service call which I refused to pay for reasons stated above. Today March 28th I called to see what was happening with the part. At first she said I needed a new circuit board and then she said that since I didn't pay for the service call, they had closed the order. No phone call, no followup - just incompetence from the beginning of my interaction with them to the end.

The call was made and a date for repair was set. The contact person called me with an approximate time (within 2 hours) and I ended up calling to find out when the repair person would be there as the afternoon almost ended. He was later than promised but I did not mind as he was faced with a problem repair prior to mine and faced traffic. (They figured in the 20% discount from being referred by Angie's List) He repaired the garage door but it stopped working the next evening. I called again and the contact person said it was on my repair paperwork that my "opener" needed replacing. They priced a new opener and 2 remotes with the discount and set a date to do the work. The repairman was on time for the second job. That evening the garage door would just go up but nothing else. So, a third time I called and they came out again as the sensor wiring came loose. They did not charge anything for the third time out. Now, my garage door is working fine.

We had a bit of a scramble the first time - the repairman's truck broke down and he called to advise me of the problem. Overhead called me back to reschedule the appointment - which I did two weeks later for the morning. I was a little disappointed that I was not his first appointment that day since I had made the appointment 2 weeks earlier - but he got there before noon and was completed before my next appointment that afternoon. The tech was very knowledgeable about garage doors and knew exactly what was wrong and repaired it. It was quick and easy and he even gave me tips on what to look at in case something like this happened again. I'd use this company again and my only criticism is that I had to wait all morning for a 5 minute fix.

I called the company when the door was not operating properly. The repairman came as scheduled and done proptly. The gentleman was friendly and professional. The door makes a loud noise when it reaches the bottom. I will call about that if it continues.

We first called on the weekend and left a message and never heard back. We called the following Wednesday and they wanted to charge $39 to come out for an estimate. No other garage door company we talked to asked for money just to come give an estimate. We chose not to get the estimate because of this charge.

called up sales guy got a good deal, he threw in a surge protector ..every thing was good, except couple of guys who they sent to install units didnt even speak english, took over 2 hours to install (should have taken 30 min). other than that every thing was good.....

The technician was prompt, polite, professional and did all the work required in a very satisfactory manner.

When I called Overhead Door Company, someone answered the telephone and when I explained why I was calling the person asked me to please hold and someone would be right with me to give me a price for the service and schedule a time to perform the work. After 5 minutes waiting on hold and no one answering the telephone, I hung up a called Southwest Garage Door Company.

They did a good job with the repairs, and I was definitely satisfied with the work.

They called before coming out to verify we were home and arrived right on time! They did an excellent job of installing our garage door and opener!! In addition, we asked them if it was possible to install an opener for an "existing" oversized garage door (even though the company who installed it said there was not enough room to install an opener). So for years, we opened and closed this very large door by hand. However, the Overhead Door Company of Houston's installer said it was not problem! He installed it right then and there, and we have been very happy ever since. They are a great company and we're getting ready to order three more small (one-car) garage doors from them. I highly recommend them for their reasonable prices, professsionalism, and great workmanship!!