Oriental Rug Bazaar

I found this company on Google, where they had several positive 5-star reviews. After my experience I looked over the reviews again, and several of them appear to be suspiciously self-written. The company picked up and dropped off the rug for $60 total, which I felt was fair. When they returned the "clean" rug, the pet stains were still visible, which the rep warned may happen. However, the rest of the rug looked worse than it did before the cleaning. It was warped, and the backing was disintegrating. The delivery men spoke little English, so my boyfriend called the company and spoke to the owner. This man was intimidating, verbally abusive, and threatening. He refused to adjust the price of the cleaning. Then he said something to the effect of "why don't you come down here and see if you can get your money back" in a very threatening manner. He told us that we were warned that the rug may be damaged in the cleaning process. This was not true. Not once did the rep I initially spoke to warn that the rug may be damaged during cleaning. We would not have cleaned it if that was the case. Then the owner told us the rug was cheap. Maybe it is compared to Oriental rugs, but the company should not be cleaning these type of rugs if they cannot withstand their cleaning process. Their cheapness or luxuriousness is irrelevant. We decided not to pursue the matter further due to the owner's aggressive nature. It's just not worth it. Overall a horrible experience.