One Hour Heating & Air Conditioning - Houston

It's been a LONG few weeks of not having a/c. One Hour originally was just a company we wanted to use for a second opinion because we just couldn't believe how much work needed to be done and they have excellent reviews. When Joshua arrived we weren't prepared to be blown away from the first handshake to his fun personality. We had great conversation before he even went into our attic which made me very comfortable as a woman. Most service men just get straight to it and hand you a quote with a number. Joshua was here for over 4 hours and turns out, we in fact needed a whole new system but he sat at our table and walked us through the why which made us way more comfortable with such an unexpected $xx,xxxx amount we weren't prepared for. Joshua is real and upfront, even if the news isn't what someone wants to hear. We sealed the deal and less than 12 hours later we had a full crew out to complete our job. I am lost for words as this is one of the best experiences I have had in a very long time. Thank you Joshua and the amazing techs for such world class service, I look forward to doing business again in the future, but hopefully not too soon! -Angelica

Professional, fast, and thorough

Professional friendly service

Very professional.

Eden Maldonado and colleague did a great job, professional , informative, polite. They had to work in HOT attic and no complains, just hard working. Thanks

Excellent services

Professional, knowledgeable and thorough

Anthony was punctual, informative and he sorted out the issue quickly and efficiently.

Service tech was very knowledgeable about our issue.

The technician not only unplugged the drain,But he installed sensors so that the problem would not happen again

Tim Franks was informative, listened and gave me extra tips on household project as he had experienced some great success with his own home . he went over and above and really was excellent, friendly and a pleasure to work with

Had a lightning strike that blew out my control panel to the air handler. Technician insisted we need a whole new system with the simple reason, your system is old and you have no warranty. To say the least that level of investment isn?t something anyone is just prepared to make on a random Tuesday. Furthermore, when the part did come in, the tech further complained to my wife several times that we are making a mistake in just repairing what we have. To top it off I requested in the initial call to have a regular yearly check on my system. Let?s be honest, it?s been about 2 years since the whole system had a preventative maintenance check. So now the system is working, but how well is hard to tell. Complete lack of customer service and looking out for my needs and not an over greedy company?s wants. So no invoice, no idea what what actually done, no assurance, and no call back to this company ever again.

Efficient and professional. Did not try and sell me anything I didn’t need.

on time worked effciently,explained everything to me and were very kind during the 8 hrs. they were here,. They cleaned up any mess before leaving.

Very professional and courteous technicianâ ¦ explained his observations and findings, trade recommendations for scheduled maintenance cycle.

Clean cut and professional. Prices are reasonable and competitive to the other estimates I obtained. Customer service seems to be lacking in the service industry but not with this company. I will hire again and use them to do my biannual maintenance.

Very professional and cleaned up very good

Timely, efficient, personable

Timely, efficient, personable

Gavin did a great job of explaining what our A/C system needed and proceeded to complete the work in a timely manner.

Y ark Bernard wad incredible! Helpful, insightful, knowledgeable and a good solid communicator. Did an excellent service call. Very satisfactory!

Y ark Bernard wad incredible! Helpful, insightful, knowledgeable and a good solid communicator. Did an excellent service call. Very satisfactory!

It was a good experience

Very efficient.

Very efficient.