Mosquito Joe of Greater Houston

We used this company for about a year I will relatively satisfied until one day untrained technician arrived at a house to provide the monthly service. He sprayed chemicals on all of our flowerbeds, and killed all of our plants which were mostly caladiums, elephant, ears, and some other plants. When we brought this to the attention of Brooke (the owner/franchisee). He apologize and stated that he would have to re-train to technician. we expressed to him our discontent and asked that he replace the damaged foliage. He agreed to review the estimate that I landscaper provided. Total cost to replace everything was roughly $1100. Once he received the bill, he asked if he could visit my home on a Sunday evening to look at the damage. When he arrived, it was pretty obvious. He had no intention of repairing the damage he had caused. In fact, he made it very clear "I'm not here to repair or pay for the damage to your landscaping. I'm here to make sure I keep you as a customer and not lose your business. He went on to offer me a $300 discount so that I will continue his service. He had a little regard for the damage he had caused to my property. instead of excepting responsibility like a responsible business owner, he chose to blame the sun in the Houston heat for killing some tropical plants plants to typically grow in the rainforest in 100° heat. While I will admit, their services was effective at illuminating mosquitoes from our yard but if they damage anything don't expect them to pay for it. There are many other companies who will likely stand behind their guarantee of breeding your home of mosquitoes and show regard for your property.

I visited the company's booth at the Houston Children?s Festival in April and got a coupon so I figured I'd give them a try. It has been one of the worst experiences I?ve ever had with a service provider. First, I made an appointment for June 9th between 9 and 2. I sat at home all day waiting for the technician. When I called at 2:30, I was told I had an appointment to get an appointment. That is the craziest thing I?ve ever heard. Rather than immediately apologize, the person (who identified himself as a customer service manager of some sort) first implied I was confused or wrong about having an appointment. Only when I complained further and threatened to take my business elsewhere did he apologize and offer to give me my first spray free. He said he?d call back the next day to schedule it. Two or three days later, I got a call saying they hadn?t forgotten about me and would get back to me early the following week to schedule an appointment. I never heard back until this afternoon when I received a call to confirm an appointment on June 25th. No one ever called to set up that appointment or inform me I even had an appointment. And when I told that to the caller, she asked if I?d like to confirm or cancel the appointment. No apology. No question of how that could have occurred. No offer to do anything to make the situation right. There are PLENTY of mosquito spray companies in Houston and I will use one of them in the future.