M & M Roofing Co Inc

Roofing, Siding, Gutters,

About us

We specialize in home improvement including roofing, siding, foundation, windows, doors and radiant barriers, as well as installation and repair of shingles, gutter, and exterior painting. We will contact you quickly, meet with you personally and discuss your needs to make the best decision for your project. With offices in Houston, San Antonio, San Marcos, Beaumont, Dallas, Austin, Lake Charles, LA, and Lafayette. We can take care of your home improvement, repairs and development needs. Financing available. Additional email - mmroof@flash.net. Additional website - www.mmroofsiding.com. Additional contact name - Jessica Ortega, Doug Moncure.

Business highlights

42 years of trusted experience

Services we offer

Home Improvement - Roofing, Siding, Foundation, Windows, Doors & Radiant Barriers, Shingles, Gutter, & Exterior Painting.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.71,047 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
81%
4
4%
3
3%
2
4%
1
8%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 476-500 of 1047 reviews

Saul F.
05/2013
5.0
roofing
  + -1 more
The whole project took two and a half days and went without incident.
Description of Work: I needed my roof replaced with new decking, radiant barrier and quality materials and M&M delivered. New roof is great and the temperature in my home is so much cooler! Very satisfied.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Tammi W.
04/2013
5.0
roofing
  + -1 more
We found M&M to be extremely responsive and professional. I can definitely see now why M&M Roofing is highly rated on Angie's List. Bernard was terrific from day one giving us a very clear bid and review of the work to be performed all the way though the roof installation and then finishing up the paperwork. It's clear to me that not only does M&M Roofing strive to give stellar customer service but overall customer satisfaction is the top priority. Thumbs up!!! I highly recommend M&M Roofing and plan on reaching out to them for future work (e.g., replacing our windows).
Description of Work: M&M Roofing replaced our roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Connie B.
04/2013
5.0
roofing
  + -1 more
We had a leak on a flat roof that the first roofer was unable to fix after several return trips. Bernard Contello with M&M Roofing came out, looked over the roof, and decided the water was coming in from another area and travelling to the site of the leak into the house. We put a Hydro Stop coating over the existing roof last week, and we got 3 inches of rain Saturday night without a leak. Bernard and his men were very professional, on time, and cleaned up after themselves very well. Very satisfied with the work, and I will use them again.
Description of Work: Hydro Stop roof put over existing flat roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Nicholas H.
04/2013
5.0
roofing
  + -1 more
My husband had done some major repairs on the storage building in our back yard however he did not want to attempt to roof it due to lack of experience. We contacted M&M Roofing and someone promptly called us back and said they would send someone out for an estimate. This was a small job and we were having a hard time finding someone who would even consider it. They gave us a very good price and we set it up. They did forget to call us when they were coming out however we were home and they did the whole job in about 2 hours so our plans for the day were not interrupted. They did a very good job and was husband was thrilled to get it done as he had been agonizing over it for some time. Since it was a small job, we provided the materials but we had most of them already and the price was still great for the hard work.
Description of Work: They installed a roof on the new storage building outside of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$375

Jessica C.
04/2013
5.0
gutter repair, doors
  + 0 more
The service was great. I really enjoyed their service.
Description of Work: They did my gutters and replaced a door in our garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from M & M Roofing Co Inc
Thank you for your review. Dave Mase was your representative and he does a great job!! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Venessa S.
04/2013
2.0
roofing
  + -1 more
This company is out to get money out of you. The estimator was at my house for no more than 10 min gave me an estimate of more than $700 when the actual repair is going to cost about $25 and can be performed by my husband. Adjuster came over for an estimate of an interior ceiling leak repair. They showed up 15 min late, looked at the ceiling shined a laser at it went outside looked at the area where the leak was coming from and left. Was at my house for approximately less than 10 min. The estimator did not take the time to explain anything to myself or my husband just said he would have an estimate for the next day. Which he did email me the estimate of over $700. Will not be doing business with this company ever.
Description of Work: Adjuster came over for an estimate of an interior ceiling leak repair. They showed up 15 min late, looked at the ceiling shined a laser at it went outside looked at the area where the leak was coming from and left. Was at my house for approximately less than 10 min.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0


Response from M & M Roofing Co Inc
I personally spoke with our representatve that was out to see this client and frankly, I believe the price for this estimate was more than fair. The ceiling to be painted was a seventeen foot vaulted ceiling. The sheetrock nedded to be retaped, floated and textured, which would need to dry.This would require two trips as we would then need to come back and paint.The prospective customer gave us a F for quality, which I am sure if they would have allowed us to do the repairs would have been an A for quality. I don't know how thay could have given us an F, when we did not even perform the repair. Doug Moncure - owner - M & M Roofing, Siding, and Windows

Mark T.
04/2013
5.0
roofing
  + -1 more
I did several estimates from different contractors and the reason why I chose M & M Roofing, Siding & Windows was they had a good price. They weren't the lowest and they had the most detailed estimate; it spelled out absolutely everything. They made sure that they weren't overlooking things that would add to the cost later. The quality of their work is top-notch.
Description of Work: We used them for roofing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from M & M Roofing Co Inc
Thank you for taking the time to review our service. It was good to hear that you were happy with our work! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Jon B.
04/2013
5.0
roofing
  + -1 more
I thought M&M was very responsive and did a good job. The employees that came out were courteous, quick, and thoroughly cleaned the area before they left.
Description of Work: Came out to repair a leak in our roof where several steep pitches join together.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$565

Response from M & M Roofing Co Inc
Good to hear that you were happy with our service! Thank you for your business. Doug Moncure - Owner - M & M Roofing, Siding, and Windows

rudy A.
04/2013
5.0
roofing
  + -1 more
Prompt, ontime arrival for estimate. Agreed to cost. I did not have to be home for the repair.
Description of Work: Caulked vents that builder failed to do. Checked all vents for caulking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from M & M Roofing Co Inc
Thanks for your review. We are happy to help with the little jobs as well as the big ones!!! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Richard F.
04/2013
5.0
drywall, siding, house painters
  + 1 more
Mike McCollum with M & M was a pleasure to work with, from his initial contact to the finalization of the job. He and his "crew" were always on time, respectful and professional. Our house was literally "falling apart" and now it looks wonderful. They did a fantastic job! I highly recommend Mike, his crew and M & M Roofing, Siding & Windows.
Description of Work: Replaced all the siding and fascia on our 1983 home including insulation. Replaced living room window with French doors which required drywall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Response from M & M Roofing Co Inc
So glad to hear that you were happy with our service. Mike McColom is one of our best guys, everyone seems to be happy with his service! Sounds like your home has been transormed. Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Linda S.
04/2013
5.0
replacement windows
  + -1 more
From start to finish our experience was great. Dave Mase was our salesman and he is outstanding both as a professional and a person. All our expectations were met and I love love love my new windows.,.
Description of Work: The crew removed all our old windows (glass and frames) then replaced with beautiful energy efficient windows. The job took about three days and everything was cleaned up and looking great by the time they left.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Response from M & M Roofing Co Inc
Thank you for taking the time to review our company, so glad to hear that you were happy with Dave and M & M !! Hope you enjoy your new windows for many years to come. Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Brandee S.
04/2013
5.0
gutter repair, roofing
  + 0 more
Rick Shelton came out and inspected the roof. I was provided an estimate a couple days later. Their estimate was in the middle of the other estimates received with the $500 off Angie'slist coupon. Rick was courteous and on time. He explained the entire process. Once we signed the contract, he gave us a start date. As the date grew closer, he contacted us letting us know of some delays they had experienced and then called us again with a second delay due to weather. We appreciated the ahead of time notice. The roofers arrived early in the AM and diligently worked all day. It was definitely noisy, but not unexpected for an entire roof replacement. They were about 3/4 done by the end of the day and came the next day to finish up and clean up. A very good job was done cleaning up and the workers had me do a walkaround of the property before they left to ensure I was satisfied with the cleanup. One of their trucks had leaked some fluid on my driveway so they powerwashed a good section of the driveway to clean it off. I am satisfied with this company and will use them again for roofing needs..
Description of Work: Complete roof replacement and installation of 30' gutter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,600

Response from M & M Roofing Co Inc
Thank you for the nice review for Rick Shelton and our company. It always good to get a good report!! Doug Moncure - Owner - M & M Roofing, Siding, and Windows.

Michael T.
04/2013
5.0
roofing
  + -1 more
I obtained estimates for a new roof and all came back within $200 of each other. My husband talked by phone with each of the men who gave an estimate and we agreed to go with M & M. The two day job started on Monday and finished Tuesday just as promised.
Description of Work: New roof for home and detached garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,700

Response from M & M Roofing Co Inc
Thank you for the good report and thank you for your business!! Doug Moncure - Owner - M & M Roofing, Siding, and Windows.

Ba N.
03/2013
5.0
siding, house painters
  + 0 more
I wish I had gone with M&M. I know the job would have been done right, without me having to feel like I was the general contractor of the project.
Description of Work: My wife and I moved into a large, old house in River Oaks last year, and one of the big projects we knew we had to undertake was to remove all the old wood on the sides and back of the house, replace it with Hardiplank, and repaint the entire house (including the garage apartment). The house is about 6,000 s.f. so, it was a decent-sized project. I got a bid from Bernard Contenello at M&M and a bid from a smaller company. The bids were both in the $33-34,000 range. I was torn as to which bid to go with. Bernard was very nice, very informative, and very responsive in answering my questions. The other company was as well. At the end of the day, I decided to go with the other company. Why? The only reason was that they were a smaller company, and I assumed a smaller company would be more responsive and give more attention to my project. I regretted that mistaken assumption. The project with the other company started two weeks late, they failed to get the necessary permitting (which delayed the project even more), and for about five weeks, I felt like *I* was the general contractor on the project. I would find flaws and tell the contractor that he needed to re-do this or that. The project turned out fine in the end, but the process was so incredibly frustrating. It required me to watch the project like a hawk, question everything, and be very forceful in making the contractor re-do a fair amount of work. Which only prolonged the project. Here's where Bernard and M&M really impressed me. During the project with the other company, I would periodically e-mail Bernard to get his opinion on what the other contractor was telling me. Even though Bernard had every reason in the world to ignore my e-mails (because, after all, I didn't give him my business), he was very helpful, informative, and patient in answering my questions. He never once tried to leverage my frustration into a solicitation by trying to get me to switch contractors mid-project. Instead, he allowed me to pick his brain on certain issues. I really was so very tempted to switch to M&M during the project, and the only thing that stopped me was the fact that I had already given the other contractor a deposit of $16,000 and would be facing a headache in getting that money back. In hindsight, I made a mistake by not going with M&M and Bernard. I know that Bernard would have done a good job from day one, been on schedule, and done the job right. In sum, I should have gone with my initial instinct and hired M&M and Bernard. It was my mistake that cost me five weeks of peace of mind and caused me unbelievable frustration, stress, and headache. Believe me, the next time I have a project on my house, my first phone call will be to M&M and Bernard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$33,000

Response from M & M Roofing Co Inc
Thank you for taking the time to give us your feedback. Bernard Contello is one of our best guys and it was good to hear that he was still willing to help you guys even though the contract to improve your home was awarded to one of our competitors. One of the advantages of using our company is that the same guy that comes out to estimate your home improvement is also the guy that is responsible for managing your project. That is how we can be a larger company and still give you the personal service of a small company. Doug Moncure - Owner - M & M Roofing, Siding, and Windows.

Jerome K.
03/2013
5.0
gutter repair, roofing, house painters
  + 1 more
The quality of their work was outstanding. They are extremely courteous and price is very reasonable. It was the best paint job and caulking job I have ever seen in my life. Everything was just perfect.
Description of Work: Replace our roof, siding, gutters and did exterior painting. The repaired my home after the Hurricane Ike.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from M & M Roofing Co Inc
Wow, thanks for the great report! It always good to hear that our customers are happy with our service. Doug Moncure - Owner - M & M Roofing, Siding, and Windows.

Jeff V.
03/2013
5.0
roofing
  + -1 more
Great price for roof on 3000 square foot house. I have no complaints.
Description of Work: Great job. Guys worked daylight to dark and really cleaned up well after roof job was finished.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Andrea F.
03/2013
4.0
roofing
  + -1 more
All was well with M&M except that they didn't have the Metal experience I was looking for when installing a roof. If I was replacing my roof with Shingles or another material, I may have used M&M, but when I asked for references on Metal, the only one they could provide was one that had a small outdoor garage type roof. I would obtain a quote from them again, but I would make sure they have the references of work similar to the work I am planning on doing. In the end, I felt like it wasted both my and their time because the experience just wasn't there.
Description of Work: Received quote

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from M & M Roofing Co Inc
Thank you for your review of our company. We love to install metal roof and they are generally a more quality roof than the standard composition shingles. Of course they are more costly anf the reference that was given to you was probably one that was closest to your location. Our company has installed hundreds of metal roofs all over the state of Texas, if you haven't made a decision yet on a contractor and would like more references of metal roofs in the Houston area we would be happy to provide those. Doug Moncure - Owner - M & M Roofing, Siding, and Windows

michael H.
03/2013
5.0
siding
  + -1 more
I received a complimentary bid for above work from Michael McCollum, of M & M Roofing and Siding, Inc.on March 1,2013. We discussed the work in detail and what if any hidden costs may arise, timing of the work, etc. He gave me a start date and approximate completion date, all of which were attained within his time line. The crews, Mike used, were exceptional in all manners of their work and curtesy. Highly professional in all aspects of the job, whether it was the siding crews, which was the majority of the work, the roofing crew adding the ridge row vents, the painters who painstakenly caulked everything then painted or the gentleman (I have forgotten his name) who applied the HeatBloc Ultra in the attic. Mike kept in contact with me as work progressed, to let me know of any changes, start times, crew leaders, etc. "No stone, left unturned" when it came to getting the work done as described. I'll have to give a "shout out" to Mike McCollum, my Area Manager and also to Ramon the siding group leader. A job well done !! I invite anyone who wishes to stop by a see up close the job that was done.
Description of Work: Removed "old" cedar siding (1968 year built) and replaced with Hardiplank to include soffit and facia boards on main house,converted workshop and 2 1/2 car garage. Installed ridge row vents on all three buildings and applied HeatBloc- Ultra spray-on radiant barrier to main house under side roof deck; used Low-E house wrap on gable ends of house and replaced gable end vents on house. Caulked and painted all buildings. Replaced as necessary rotted wood, as found, especially in eaves of garage where squirrels would make their winter home. I asked and received some improvement ideas on a couple of problem areas for me, that greatly improved the appearance of the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

Response from M & M Roofing Co Inc
Thank you for the great review of our service. Mike McCollom is a great guy to work with. Sounds like you really went the extra mile in improving your home, Congratulations!!! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Roma H.
03/2013
5.0
gutter repair, roofing
  + 0 more
What really struck me about M & M was that its estimate was very detailed and left no surprises. The other companies left something to be desired. M & M did a good job with the installation, too, and I have no complaints.
Description of Work: They installed a new roof on my detached garage, and they installed new fascia boards and new gutters on my garage as well as my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from M & M Roofing Co Inc
Thank you for your the good grades on our service, glad to hear that your were happy with your home improvement! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Robert G.
03/2013
5.0
roofing
  + -1 more
Dave Mase represented M&M for sales, general supervision, punch list, and payment. Professional communication, Helpful creative input, Accurate scope of work, Reasonable pricing, Accepted Angies's coupon, Prompt startup and completion of work, 3 to 5 men plus onsite supervisor at all times, Workers were 100% focused Good workmanship, Precise guarantee, Appropriate insurance, Bill same as proposal, Completed punch list immediately, Realistic pricing on change order. (less than $200 addon to original $10,000 contract)
Description of Work: Complete removal of all old siding, replacement with 5.25 smooth Hardi lap siding, complete exterior paint.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from M & M Roofing Co Inc
Wow! Thank you for the detailed review. We appreciate your business and are glad that you are happy with our service! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Kenneth M.
03/2013
5.0
roofing
  + -1 more
Overall the experience was very easy, went relatively quickly and was worth the money. The M&M crews removed the existing shingles, repapered, replaced vents, reshingled in about two days. The crew was courteous and cleaned up everything at the end of each day.
Description of Work: Replaced 5,700 sq feet of shingles and two skylights.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Response from M & M Roofing Co Inc
Thanks for the good review of our service. Doug Moncure - Owner - M & M Roofing,Siding, and WIndows

Teri B.
03/2013
1.0
roofing
  + -1 more
I have already done that.Ch
Description of Work: I called this company, left a message that I would like a quote. No return call. I called again, several days later and finally got a return call. They came out to give me a quote over a month ago. I have called 3 different times, asking for my quote, which was to come by e-mail. I still have not even gotten a return call. I have wasted time and effort on this company and its lack of professionalism and common courtesy. At this point, why would I believe that the work would be handled any more differently?

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from M & M Roofing Co Inc
Sorry for the delay on your estimate. Your quote was for a metal roof and we are in the process of changing metal suppliers. I have spoke to our service representative about your estimate and he did tell me that he had e-mailed you the quote a couple of days ago. I asked to him to make sure and communicate better with his prospective customers in the bid process, especially when a quote was being delayed. I can assure that if you will let us perform the home improvement on your home that your home improvement will be exceptional along with the service. If you want proof of that just look at the hundreds of satisfied customers here on Angie's list where we have perfomed the work! And if you will let us do the job,I personally will call upon completion to follow up with you! Thank you - Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Colleen B.
02/2013
5.0
siding, house painters
  + 0 more
I had partial hardie plank siding replaced on the back and top levels of my house. They also replaced a lot of rotted wood they found once they got the old siding off. I was extremely happy with the work and customer service. When the workers found something that was not included on the original contract they made sure to though explain our options and helped find the most cost effective solution to the problem. When I called M&M a few years later to finish the rest of my house, the sales person had left M&M and went to a competitor. When they came out to give me a bid I realized that it was not just that M&M had changed their name but that this was a completely different company. When I finally realized this I had already signed a contract with the new company. I would highly recommend M&M to anyone in the market for replacing their siding.
Description of Work: Hardie plank siding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from M & M Roofing Co Inc
Thanks for your review and the good grades you gave our company! Doug Moncure - Owner - M & M Roofing, Siding, and Windows

steven A.
02/2013
5.0
roofing
  + -1 more
M&M communicated very well with us and they completed the work in one day. the clean up was very thorough and no nails have been found so far.
Description of Work: Hole repaired, boots selaed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from M & M Roofing Co Inc
Thank you for the good report! Doug Moncure - Owner - M & M Roofing, Siding, and WIndows

Kevin G.
02/2013
3.0
roofing
  + -1 more
I called M&M for an estimate on a roof repair. My insurance company had required that I complete some repairs or they would drop me. they gave me 2 weeks to complete the repairs. I called and explained that I likely needed a new roof due to age and condition, but I was planning on a two story addition and needed to wait on a new roof. I also mentioned that the roof was installed prior to 2000. I was told that they estimator would visit the house the following day and provide me with an estimate. The estimator called and said that he would visit and I would not need to be there. He would call me after with a bid. After waiting three days for a return call I left a message that I needed to hear back. i finally heard back 2 days later, only to find that "We do not work on roofs that old." While, I completely understand that, what I am dissappointed with is that I had to wait over a week to be told that and that I could have been told that up front based on the info I gave. I will no be using or recommending this company. *****Additional Comments: The issue again is not that the company would not repair the roof, I fact I sure based on your reviews you do excellent work. The issue here was that I was told someone would be out at the house on Monday, and it wasn't until the following Tuesday, after calling twice that I received a return phone call. This after I told the rep that time was short. I have use Angie's list on over a dozen projects and this is the first time that i have not had an excellent experience with all those I dealt with, before and after the bid process. I too am in a service industry and I provide free estimates, I am not sure how I would receive business otherwise. The fact is that there are three parts to any transaction, selling and pricing the job, execution of the work and the follow up to make sure the customer is satisfied. I personally believe all are important, if you do not, then that would explain why 95% of your bad reviews are for one aspect of your customer relationship. Perhaps giving a "D" may have been too much for an estimate, but I make no apologies for an honest review. I'll be sure to submit a good review for the company who did respond and completed the repairs for a fair price.
Description of Work: Bid on a roofing repair. Minor, missing shingles.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Response from M & M Roofing Co Inc
There is no way to know without examining a roof if it is possible to repair. We are happy to help and assist homeowners in knowing if their roof is repairable, but it does take time to fit it into our schedules and go out and inspect the roof. We do not charge for this and we did not charge this client for this service. A completely free service to this client within a week after he called and he gives us a bad review! We have almost three hundred reviews on Angie's List and a very small fraction of those are negative reviews. Probably 95% of the negative reviews are from clients that were unhappy with the bid process, a service that we offer for free. Our negative reviews are less than 1% where we have actually performed work on the clients home. We will continue to strive to make all clients happy with our service, including the bid process and I will personally talk to our representative about this review and how he could have helped this client better. We will also continue to assist our clients in evaluating their home improvement needs with free estimates. Doug Moncure - Owner - M & M Roofing, Siding, and Windows

Contact information

1656 Townhurst Dr Ste D, Houston, TX 77043

http://www.mmroofsidinghouston.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Siding,
Gutters,
Exterior Painting,
Windows,
Doors,
Finished Carpentry and Woodworking,
Unfinished Carpentry,
Decks and Porches,
Skylights,
Pressure Washing,
Drywall

FAQ

M & M Roofing Co Inc is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

M & M Roofing Co Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, M & M Roofing Co Inc offers free project estimates.
Yes, M & M Roofing Co Inc offers eco-friendly accreditations.
No, M & M Roofing Co Inc does not offer a senior discount.
No, M & M Roofing Co Inc does not offer emergency services.
Yes, M & M Roofing Co Inc offers warranties.
M & M Roofing Co Inc offers the following services: Home Improvement - Roofing, Siding, Foundation, Windows, Doors & Radiant Barriers, Shingles, Gutter, & Exterior Painting.

Contact information

1656 Townhurst Dr Ste D, Houston, TX 77043

http://www.mmroofsidinghouston.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM