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Services we offer
Reviews
3.47 Reviews
Showing 1-7 of 7 reviews
Lisa H.
09/2017
appliance sales
 + -1 moreI will never purchase from Lowe's again. Worst experience ever. Worst customer service ever. I will take my business elsewhere.
Description of Work: I purchased a whirlpool dishwasher from Lowe's and had it delivered. Upon opening the box we found there is a large dent on the front of the dishwasher. We emailed the company twice about this and both times were promised a return phone call within 24 hrs. Never received a return phone call. We also called the store several times to try and speak with a manager. Most times the operator of the store would never answer. The two times she did I was put on hold for 10 minutes or more before being disconnected. We also called the 1-800 number and again promised return phone calls even from a regional manager. Still no return call. Speaking with Justin st the 1-800 number again and he said that Gabby ( one of the managers) had called us today. There has been no phone call on either phones. Justin tried to contact Gabby directly to get this resolved and she was not at the store. He did get the manager Frank on the phone who again said give me 24 hrs to see what I can do. At this point we are so thoroughly disgusted with them and not having a dishwasher I canceled my purchase and told them to come and pick up the damaged dishwasher they delivered. I will never purchase from Lowe's again.
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$580.68
Scottie H.
04/2017
plumbing
 + -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
James H.
12/2015
appliance sales
 + -1 moreunknown
Description of Work: We bought a new LG washer and dryer from them.
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Yes, I recommend this pro
Frank B.
08/2013
appliance sales
 + -1 more1) Looked at washer and dryer online. Website said both were in stock at this location. Time was important, so we ordered a washer and dryer that were available for delivery the next day. We also ordered delivery and installation. 2) Next day, got a phone call saying the dryer was not in stock and they would have to special order it. 3) Washer delivered 2 days after ordering. 4) Got a phone call a week after ordering informing us that the dryer was damaged in shipping and could not be installed. Re-ordered dryer. 5) 11 days after ordering, got an automated phone call telling me my dryer had arrived at the store and I needed to go pick it up and install it myself. 6) Called store, was informed the dryer would be delivered in the next day between 4:00 and 6:00 pm. Sent wife and daughter to dinner with friends at 5:00. I really wanted to go, but we needed the dryer so I stayed behind to be home when the dryer arrived. Delivery truck never showed up. 7) Called the next morning (now 13 days after ordering). Was informed they will try to get to it today. Hope it arrives today.
Description of Work: Provided new washer and dryer.
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$2,000
Christine H.
03/2013
doors
 + -1 moreThe person that came and installed them from LOWE'S was absolutely wonderful. They stayed all day until it was done and cleaned up everything. He made sure everything was taken care of and that they worked. He was just stellar. I know it's a sub-contractor but he was really good. They were punctual. Before they left, they had to do some additional work to make sure the door fit correctly because the size of my door weren't standard as we all thought they were so he had to make adjustments. He was really great.
Description of Work: I used them for my doors. I got new front, back doors and 2 glass screen doors
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Yes, I recommend this pro
$3,000
KEITH M.
01/2008
appliance sales
 + -1 moreThe dishwasher is excellent and performs as promised. The unit came with free installation. We purchased the unit and installation was easy. After using the dishwasher for several weeks, we noticed when we opened the door and pulled tray out for use that the back of the dishwasher (stainless steel interior) was dented inward, suggesting exterior damage prior to installation. I visited with the store management on several instances and wrote letter with digital pictures, and finally met with the general manager. After that meeting, he agreed to replace the unit free of charge with a new unit. When the installer came to install the new unit I was present to make sure this one was okay, and it was installed without any problems whatsoever. I looked at the one that was removed, and it was damaged on the back pushing inward indicating damage at some point before entry into our home. I was pleased with the response from Lowe's but it took proactive measures on my part.
Description of Work: I had a leak on an old dishwasher, so went to Lowe's and purchased a new, high end Bosch dishwasher which included delivery and installation.
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Yes, I recommend this pro
$730
KIMBERLY W.
10/2004
doors
 + -1 moreHIGH PRICED, INCOMPLETE WORK AND SLOPPY INSTALLATION. WE STILL HAD TO CORRECT THE WORK AFTER IT WAS INSTALLED, CLEAN UP, AND PAINT THE INSIDE AND OUTSIDE OF THE DOORS.
Description of Work: INSTALLED FRENCH DOORS.
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$925
Contact information
19935 Katy Freeway, Houston, TX 77094
Service hours
Sunday:
8:00 AM - 8:00 PMMonday:
6:00 AM - 10:00 PMTuesday:
6:00 AM - 10:00 PMWednesday:
6:00 AM - 10:00 PMThursday:
6:00 AM - 10:00 PMFriday:
6:00 AM - 10:00 PMSaturday:
6:00 AM - 10:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Doors,
Plumbing,
Kitchen and Bath Remodeling,
Windows,
Water Heaters,
Vacuum Cleaners,
Stone and Gravel,
Screen repair,
Playgrounds,
Lighting,
Hardwood Flooring Sales and Installation
FAQ
Lowe's - Katy is currently rated 3.4 overall out of 5.
Sunday: 8:00 AM - 8:00 PM
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 6:00 AM - 10:00 PM
No, Lowe's - Katy does not offer free project estimates.
No, Lowe's - Katy does not offer eco-friendly accreditations.
No, Lowe's - Katy does not offer a senior discount.
No, Lowe's - Katy does not offer emergency services.
No, Lowe's - Katy does not offer warranties.
Lowe's - Katy offers the following services: Sales of appliance.
Contact information
19935 Katy Freeway, Houston, TX 77094
Service hours
Sunday:
8:00 AM - 8:00 PMMonday:
6:00 AM - 10:00 PMTuesday:
6:00 AM - 10:00 PMWednesday:
6:00 AM - 10:00 PMThursday:
6:00 AM - 10:00 PMFriday:
6:00 AM - 10:00 PMSaturday:
6:00 AM - 10:00 PM