KEYSTONE CLASSIC HOMES

Mentioned to realtor when looking at the house the shelves in pantry looked unlevel, she stated that the previous homeowner would have stated that and would have had it fixed and disregarded further discussion. Wish I had insisted on a level because it would have stopped the sale from occurring. House had sat almost 4 months empty. One shelf in the pantry is the most level and the previous owner had left paint and light bulbs on it, the shelf above my 5' head so there was something in the pantry when the home was purchased. I asked if their was a warranty for the house and was told just the standard. Apparently there is a one year warranty and the house is approximately 1 1/2 years old. With house ranging in the price that was paid, expect a better level of quality and communication. Builder's sales rep has received several emails from our realtor asking for someone to come look at the pantry and the response after 4 weeks of emails was that the house was over a 1 year old and warranty had run out. Emailed someone on their website 3 days ago and a rep did come out today, stated he was not interested in goodwill for the builder. Explained to him that we could not use the pantry as designed and I did not like broken pottery and cans of food hitting my shattered knee that is wired together. Told him I could not resale the house with the design flaw/sloppy workmanship. Cutting corners on a house whether custom or not is not acceptable. Told the builder's rep that I would appreciate his boss, the project manager to call me back today, said he would by this afternoon and I would have a verdict, did not know it was already a legal issue. Stated that I would rather not file a complaint with the Better Business Bureau as mediation would have to occur and it would be ideal if we would could work this out for both parties. No phone call received from the project manager as promised. Discovered that the dryer vent is vented through the attic when the builder's rep said he would notinstall the dryer vent to the previous owners as it was not up to code. This was all new to us and he said since he did not install the dryer vent he was not responsible for showing us where it was or what to do about it, (yes a call has gone to our realtor), what an unprofessional demeanor. Builder's rep stated a carpenter would show up today and fix the pantry. Emailed him last night as a reminder that he was to have his carpenter here today, it took us several hours to dismantle the pantry and store all the contents throughout the house, he had said all items had to be removed. Did the carpenter show up this morning at 9:00 as stated to us and in his email, no. Did I take off work to accomodate them, yes. He could have been professional and called us. A lie is a lie. Keystone Classic Homes stated they would not come out and do the work as promised, they did not like my post on Angie's List and our demanding emails. Keystone never denied their poor work product. Have hired a carpenter to fix the pantry, he stated he had never seen such bad pantry shelves from a custom home, that it was done bad from the get-go, the pantry built would never support the shelves and the MDF was snaking on every shelf. Builders do make mistakes. 14 inch crack in the tile under the toilet in master bath. Another builder told us this builder knew that the poor tile work they did would result in this crack and of course the guarantee ran out 1+ years ago. Our neighbor who purchased a custom home 8 months ago has 2 hairline cracks in tiles. Shoddy work never ends.