K T M Door Control Inc

I have been working with KTM Door Control Inc. for the past 15 years, but their service has declined significantly over the past year. I would not recommend them anymore. My garage door came off the railing, so they installed new railings. However, just a few weeks later, the door came off the railing again. Despite having paid for the installation, they refused to come back and fix the issue. Sadly, their service quality has noticeably deteriorated in recent years.

It went well. They were on time and professional.

punctual, efficient and fair priced

All work professionally done and checked other items as well.

Garage door not opening and closing properly, so KTM came out same day I called and thoroughly checked out the door. Lester figured out that there was a bad part in my garage door opener and was able to replace it very quickly! Problem solved for $112.00👍

I called them in the afternoon, and they came early next morning because I had to go to work. It went very well and the work was done perfectly.

Awesome! These guys are one of the most responsive, friendly and efficient service providers out there! I called and left a message late yesterday evening. They called me first thing in the morning and suggested several times to come out. They arrived as promised...on time (that never happens with any other company). The guy who came was professional, friendly and described the exact problem. He explained our options and we picked the less expensive one...of course. He fixed it immediately and the price was exactly as quoted. Very impressed with these guys and recommend to anyone.

They do garage door sales and repair. They came out very promptly because we cannot get our garage door to come up. We had a car stuck in the garage. The serviceman was very friendly and knowledgeable. He came in the side door to the garage. He took one look and we explained like one second what was going on and he said we had a broken spring. He diagnosed it in one second and he was able to get the job done very quickly and promptly. The price seemed comparable to the other top service. He could have easily us a new garage door opener because our garage door opener is about 20 years old and he did not. He just said that our springs our broken and that should fix it. So, if I need a new garage door opener coming up, I would call them to come put it in for me.

Outstanding. Repairman showed up on time. Did job efficiently and in a reasonable period of time. Was professional and courteous. Offered available discounts.

They were on time, diagnosed problem in 30 seconds. Fixed it in 15 minutes and only charged for a service call and the hardware that needed to be replaced. Can't ask for anything better.

They did a really good job everything was great.

The repairman arrived on time and was courteous. He completed the repairs in a timely manner as well.

We have used KTM for several projects and they are always on time and perform great work. We needed two garage door motors replaced and they were at our home the next morning as promised.

I had a terrible experience with KTM 2 or 3 years ago and swore I would never use them again. When I had a problem again last week, I read the reviews and decided to try them again as they are about a half mile from my house. An appt. was set for Thurs. afternoon and someone called Thurs. morning to tell me the person would be here between 1 and 3. I sat at home until 3:25 but after no show and no phone call I left to run errands. I don't know if anyone ever showed up, but when I got back home there was a message for me simply saying that it was KTM calling about my repair and to call them back. I chose to call someone else. Sat. morning KTM called me asking if I wanted them to come out. When I said I waited all afternoon for them on Thurs., he tried to tell me that they called. When I said I sat here til almost 3:30 and no one called, he said thanks and hung up on me.

The service went great! The repair was needed on a saturday. They were one of the only people that returned a phone call. The person on the phone told me what the fee would be. They kept to the pricing and were very reasonable on the price. The technician arrived on time. He reparied the issue and was very professional. I would recommend their service.

I am not satisfied with them. It has been a week since he put the springs and it is making a noise, and he had alerted me that it would make the noise, but I am not satisfied with the noise. I have called them many times, because I have been dealing with them for over a year. When the spring broke, they were the first place that I called.I had them put a remote control as well. When I call they don't really respond in a friendly way, and try to satisfy, it makes you uncomfortable. I was thinking that if they don't fix this, I will go elsewhere, and make them put a whole new operation. They got a big box that lights up, and he came and the lights were not working, but he didn't worry about putting the bulbs. They should take care of their customers because that is what they are supposed to do. His name is Jim. When I put it up I rated them 9 or 10, but when the opener was not working, I called them, and they told them that they would charge me a full service fee.

I am not satisfied with them. It has been a week since he put the springs and it is making a noise, and he had alerted me that it would make the noise, but I am not satisfied with the noise. I have called them many times, because I have been dealing with them for over a year. When the spring broke, they were the first place that I called.I had them put a remote control as well. When I call they don't really respond in a friendly way, and try to satisfy, it makes you uncomfortable. I was thinking that if they don't fix this, I will go elsewhere, and make them put a whole new operation. They got a big box that lights up, and he came and the lights were not working, but he didn't worry about putting the bulbs. They should take care of their customers because that is what they are supposed to do. His name is Jim. When I put it up I rated them 9 or 10, but when the opener was not working, I called them, and they told them that they would charge me a full service fee.

I've never had any problems with them. They do good work. I have used them for years. They cleaned up after themselves. I was satisfied with their work. They were prompt. I would hire them again.

showed up on time and diagnosed and repaired garage door opener. Everything went well and it did not take a long time.

excellent service with fast service time

Very responsive and understanding with scheduling

Service man arrived on time, was very professional and helpful, correct sensor and provided information on how to correct problem in the future without a service call.

We use a home warranty program and they scheduled an appointment with KMT. The technician was very professional and gave me a 30 minute notice on his arrival. He was very quick to figure out the problem (something we had other companies come out and look at), and was able to fix it very quickly. The whole process took about fifteen minutes. Really appreciate the great service.

Everything was good. They arrived on time, discussed the necessary repairs, did the work and told me to call for a return visit if the problem reoccured.

Technician was on time and very courteous. Explained what he did as he was working. Door works fine now. Bought garage door opener from KTM and had them before or service. Always on time, courteous and repaired properly the first time.