Jones Road Tree Service LLC

I have *Tried* using them many times over the years. They have a constant habit of not calling back, and even if you do get them, actually getting them to come out it a crap shoot. The times I did get them to come out, when they did the tree trimming, that was done right, but they did not fully remove the stumps I paid for them to grind out. Recently, I called and scheduled someone to come out today. They never showed. I just called them and they said that it never actually got scheduled. I will never use them again. This is probably the third time that I have taken off work and they never showed. I recommend you don't use them either.

We had a tree dying and they came out to see if they could keep it alive, but they didn't. It ended up dying. They were good. They were here one afternoon. They were done in no time. The price was fine. I thought I'd pay a lot more but I didn't. The guys were nice. They were here when they were supposed to be here so we didn't have any problem with them coming. A lot of them just spoke Spanish but otherwise they were fine. I would call them again to do more work for us.

I asked for bids from three companies only to find out that none of them had worker's compensation insurance on their employees. Jones Road not only had full insurance coverage, their price was not that much higher than those without and their work was exemplary. They came on the date promised and removed three trees and trimmed the rest and were out in one day. The person doing the aerial work had proper protective gear and was an artist on landing cut branches and heavy trunk pieces where they needed to go without damaging my garage or the fence they were next to. I wanted to add some additions to the original proposal and had left a message with the person who provided the bid and with the crew that did the original work. I ended up having to call the office to schedule getting the additional work done. Over all, a minor issue that would not keep me from using them again.

It went very well, they cut down trees that I have no idea how it was done. They were great.

Everything was great. The crew took down a large pine tree between my pool and house. They were very safe and even had a tarp to cover the pool so no debris would get in!

The crew was careless, breaking pots, dumping out pots, tearing out struggling plants, breaking my raised garden bed, tossing garden things aside, leaving a big mess on my neighbor's property, and ripping the outside spigot from my house. The crew waited until after the office was closed to notify me of the plumbing damage, but left as quickly as they could before I could discover the additional, smaller damage. They gave me dirty looks when I insisted they move the logs off of the sidewalk, a city right of way. They left one very unqualified man behind to "fix" the plumbing. He made the problem much worse needing an emergency visit after hours from my plumber to get my water turned back on. Then the plumber needed to schedule a time to fix the mess the unqualified crew member made. The company did not remove the debris in a timely manner. In fact, when the stump grinder came the next day, they added big black trash bags to the debris pile left in my front yard. Only once did someone contact me about the problems of the job. After 5 days without debris removal, I called and they asked me to leave it for my Houston trash service to pick up. I reminded them that I would get a ticket, not trash pick up of those items. I was assured that the debris would be picked up that day. It was not. After I called the General Manager on his cell phone, he said that someone would be back out that evening or first thing Saturday morning to take care of it. He also said that he wanted to make it right. I haven't heard a thing back from the company since. The truck did remove the debris Saturday morning and I supervised the entire process, making myself late to an appointment. I have since received an HOA violation which I have forwarded to the company and have had the plumbing fixed. I have forwarded that bill, but have yet to have anyone from the company follow up on whether the debris was picked up or how the damage will be settled. I now have quite a bit of yard work to do to fix the careless minor damage and the dead grass in my front yard from the tardy debris pick up. Needless to say, it has not yet been made right.

I called and scheduled an estimate. The estimate detail was fine. Because of recent storms, they said it would take about two weeks. I arranged to take off work on the scheduled day. I called that morning and they told me they couldn't come, when I told them I had changed my schedule, they said no problem they would come that afternoon. They call at 2:45 and are on their way. They never showed up. I called several times and received no response. I cannot recommend them. I found it very unprofessional.

Appt went fine for estimate. I paid in advance. Gave me appt for work, about 2 weeks away. Called me the night before & asked to come earlier. I changed my schedule to accommodate him. They did not show up or call. I called numerous times and kept being told they were on their way. Whatever! After a couple of hours of waiting, I finally requested a refund. The clerk hung up on me! What! I got in touch with original sales person & Finally got a refund. Not Dependable. Get someone who really cares about their customers.

I called Jones Road Tree Service on a Wednesday. They came out on Thursday to do the estimate and emailed the quote to me the same day. I wrote back an agreed to the quote and they said they'd call me back once they had me on their schedule. By the following Tuesday I still hadn't heard back so I called them. Again, they said they would look at their schedule call me back. By Thursday I still hadn't heard back from them. When I called this time they said I was on the schedule for the following Tuesday (no one called to tell me). Tuesday comes and its 4 PM and no one has showed up. I called them again and they said that I was on the schedule for Wednesday, not Tuesday. Okay. Now it is Wednesday and I get a call from them again - the truck has broken down and they won't be able to make it today. I tell them to come out first thing on Thursday or the deal is off. They finally came Thursday morning as promised. They did do a great job and the trees look great. They worked quickly, cleaned up, and were out in roughly an hour. It was very frustrating that it took two weeks from the time of quote to the time of service. It was also frustrating that the only time they called me was the day they were supposed to come out. I would say they really need to work on their communication, but their work was great.

They did a fantastic job! They arrived on time, and did a beautiful job. They totally cleaned up afterwards, One of my neighbors behind me was so impressed with the effect it had since my one tree was extending into his yard. The crew was professional and went to that neighbor to gain access to their back yard and cleaned up that yard as well. I would highly recommend this company to others, They quoted a price, stayed with the quote. The after effect is gorgeous. Very professional company.

We had several trees for them to trim. Some of those were Palm trees upwards of 50' in height. They did an excellent job and even protected a possible birds nest we noticed in one of the lower trees. Hauled everything off and the yard and trees look great. Their prices seem competitive and they do professional work. We will use them for all our tree trimming/removing/installing projects in the future.

Lost for words. I have had other tree people come out and paid a little less, cut a little less and spent way more time. I am not worried about time. You know Chuck in a truck. Jones Road Tree Service, these guys were amazing. They told me they would be out Thursday. I asked what time? They said they didn't know. Not a problem. They showed up at 1:00 and were gone by 3:30. And did these guys cut and haul off some tree limbs. They also cleaned up after themselves. There is no sign that they were ever here. They trimmed 2 very large trees in our front yard and cleaned up a 50 or 60 foot palm tree. The tree in the back was even bigger. They cleaned it up nice too. I wasn't home when they did the cutting. If I was there I would have asked them to cut a little less. You know the shock you get when your hippy son joins the Army and gets a buzz cut. Don't get me wrong the job looks great and was well done.

They were cutting down trees for my neighbor, so I called and made an appointment for 4:15 pm Monday August 10. At 4:25 pm I called to verify they were coming. My appointment was confirmed. The girl that answered the phone said she was going to call him and would call me back. I waited 20 minutes and called back. I was told he could be at my house at 5:30. At 6:00 I called the office to get a recording that there office hours end at 5pm. At 6:05 pm I'm writing this review.

Crew arrived on Wed. July 15 after the 2 hour window. Supervisor's name was Oscar who was pleasant to work with. Two large ash trees were trimmed and pruned. Several shrubs were trimmed on 2 sides of the house; a small mulberry tree was cut down (stump was kept) and a corner of the backyard was cleaned out. Very pleased with work and would recommend to others.

I contacted them through Angie' List. I was waiting to hear from them by phone (even though I did not explicitly make that request). They contacted me by email. I check my emails only once a day. So, I did not know that they responded until the following day. In any case, we continued to communicate via email. David showed up on the agreed upon day to give estimate. He answered all my questions and gave me the estimated cost for the work to be done. A nice bonus was that he graciously agreed to haul away at no additional cost for the other debris in my back yard from some small trees I cut down myself. He scheduled the work for the following Monday. His office sent the official estimate via email and asked if the appointment can be changed for another day. I agreed. The day before the work is to be done I called their front office asking at what time I can expect them to show up for the work. I was told to call after 8:30am on the day of appointment to find that out. Guess what, they showed up at 8am on that day. It is good thing that I was at home. There were 4 of them. So, they finished the work real quick. They were careful to make sure that the cut down trees did not fall on the house. They cleaned up all the debris thoroughly from the backyard. But the only problem was that they did not clean the yard on either side of my driveway. They used machinery to crush all the branches into small bits. A lot of that debris fell on my yard which I did not notice while they were still there. I had to clean it up myself. I got a call the same day to ask if they can send someone the next day to grind the stumps. I was told that I don't need to be there. I agreed. On the morning I realized that I have leave the door to the backyard open. There are two entry ways. I called their front office to let them know which one I left open. The lady that answered did not appear to be very interested and said that the workers have already left. I asked her to contact and let them know. She did not respond. The work was not done that day. The next day I sent email asking when the stump grinding will be done. The worker that supposed to do that work on the previous day called and said that he showed up but the gate was locked. So, the message I tried to give their front office was not passed on. I have no idea why he did not call me if he found the gate closed. Anyway he asked if he could come in 30 minutes to get that work done. He showed up and quickly and very nicely completed the work. So, here are the takeaways from my experience: I was able to effectively communicate via email but not by phone. David, who gave the estimate is friendly and helpful. The 5 workers that did the actual work were outstanding professionals.. The front office needs to improve. I could not find out from them when I can expect the work to start. When the gate was not open, I should have been contacted. My message about which gate was open was not communicated to the worker. It would have been of no use anyway. There was no communication about size of the grinding equipment. It wouldn't have fit through the gate I left open. I will 100% use this company again because of the reasonable cost and excellent workmanship. . I suggest to anyone that will use this company to take steps to compensate for the front office.

David came out promptly and on time for my scheduled estimate. Appointment was made for early the next week to cut limbs. On day of trimming, Jaime and his crew showed up on time, and were very careful with where I wanted limbs cut, and keeping cut limbs off of fences and roof. Extremely professional group. I will use them again, and refer them often.

Work completed as requested and scheduled. Clean up excellent. Would use again.

after calling the office I received a quote within 2 days. the work was done about 10 days later, but that was due to his schedule, and I was not in a hurry to get the work completed. the crew was courteous and professional. My yard was clean when they left. excellent job. this is the third time I have used Jones Road. I'll continue to use them for future needs as well.

It was good. I like that they have knowledge when it comes to trees. The price was a little high but they did good work.

you could tell how experienced these men were. also were bonded & insured. really loved the results!

They did nice work. We had several estimates and they were probably about the middle. We thought their estimate was fair. They did what they promised and they actually probably did a little more than they promised. Overall we were very happy with them. We believe we got more than we paid for. They were a no show for a Thursday appointment but they came out the following day. We didn't know if they had an issue. We would definitely use them again.

Jones Rd tree service came out to give me an estimate a couple hours after I called. He had a lot of ideas and gave a lower than expected estimate so I decided to go with them. He estimated it would take a week before they could make it out but they made it out sooner. They did everything we talked about including trimming my oak tree and cherry blossom trees. They also removed large branches that were touching a neighbors roof. They removed some bushes and a dead tree that had fallen. I also asked if they would go up on my roof and cut down a hanging satellite dish and they did it. My oak tree has never been trimmed so well. Overall, I extremely satisfied with the service that was completed and will definitely be using Jones Rd. Tree Service next time I need my trees trimmed. It was definitely a good deal for everything they did!

The work was done quickly and as describe. My frustration was the poor communication and coordination both internally with the business and with me. The owner gave a price for both cutting down the tree and grinding the stump, but the written quote excluded the grinding. The owner honored his price and included the grinding when I asked about it. The owner scheduled one day for the tree cutting, but his office manager called to correct the date. Owner was suppose to call to set date on stump grinding, but grinder just showed up so I had to run home to put dogs inside. The folks who cut the tree put the logs (I asked them to save the logs for fire wood) right on top of the stump to be grounded. Overall, the company performed as described by other Angie's List reviewers said. They did the work for a good price, but not a very well organized company.

We've used them several times and always had good experiences. David is a certified arborist, and he and his crews do excellent work. They're always careful to avoid damaging any surrounding property and clean up after themselves, they always arrive on schedule, and they consistently charge competitive rates. In fact, he was one of the few companies that didn't raise his rates in the aftermath of hurricane Ike.

Some of their oil from their equipment leaked on our brand new patio. Our paver patio cannot be cleaned of un-organic substances such as oil. Jones Road Tree Service tried to have it power washed but it damaged the patio instead. It was explained to the gentleman from Jones Road Tree Service, LLC four times that the patio could not be cleaned because the oil is not an organic substance and the patio is pores. They have repeatedly hung up on me and walked away during inspection of the damage. They are insisting on cleaning as oppose to replacing our patio even though they have been told it cannot be cleaned. Update 12/2/13: The amount to replace sections of the new patio damaged by Jones Road Tree Service was greater than the amount owed to Jones Road Tree Service for the tree trimming by approximately $185. The solution communicated to Jones Road Tree Service was that I would pay the contractor replacing the damaged sections of the brand new patio, to ensure payment to the contractor who did not want to be in the middle of the dispute, and deduct the amount owed to Jones Road Tree Service. In this case I would be owed money by Jones Road Tree Service given the amount of replacement was greater than amount owed by $185. I believe this to be a reasonable, fair and equitable solution for all parties involved. After previously being told not to text, I communicated this solution via e-mail in mid November. Subsequently, I received 7 texts and 1 e-mail trying to revisit an "expert" cleaning service which was an unacceptable solution for reasons described above in this complaint. I again communicated to Jones Road Tree Service via e-mail the solution outlined and indicated I did not wish to discuss the matter any further. Jones Road Tree Service proceeded to call the contractor replacing the patio directly and told the contractor to send the bill for replacement to them directly. Subsequently, I was sent an e-mail and ultimately told the only acceptable solution to Jones Road Tree Service was to be billed by the contractor and we pay our bill to Jones Road Tree Service which would ensure all matters were "resolved" with Jones Road Tree Service. I again indicated via e-mail the only acceptable solution for us was already communicated and the contractor replacing the patio did not want to be placed in the middle of the dispute. Subsequently, I have received approximately 3-4 e-mails indicating the bill should go to them and a phone call that we need to make arrangements to pay for the tree trimming. The last e-mail indicated "We should take this matter seriously". I have found this entire experience and behavior exhibited by Jones Road Tree Service unacceptable, unprofessional, and at times, harassing and threatening. I would certainly hope no other members would be subjected to this type of behavior by a vendor that advertises on Angie's List.