John Moore Services

The technician replaced the wiring harness & all the wiring & sanded off the rust that should not be there in the first place. He did a great job.

The water in our showers had started backing up; something that had happened once back in March and mysteriously fixed itself. I called the city utility department first since I knew they had been working on putting new pipes and widening a nearby thoroughfare; they came out while my 86 year old mother was there, had her flush the toilet and told her it must be a blockage in the pipes on our property. She called me at work upset, so I called John Moore to see if I could get some answers. They sent a service/salesman named David who looked inside the sewer and said, "It looks like mud down in the bottom, which means it could be a break in the main sewer line." Next, he had me flush both toilets. I told David that we had had the part of sewer pipe going to our house replaced just last year, so I couldn't understand how it could cracked so soon. Also, we have no trees in the front or backyard, so roots could be ruled out. AT this point, he said the only way to know what was causing the problem was to use a camera. Of course, I had already told him that we had the city utility dept. come out and what had they did and told my mother. I also stated that I was certain that the city had not used a camera because my mother said she saw them go back in the front to their truck and just stood around for about 15 minutes then drove off. He insisted they must have checked using a camera and/or checked a "manhole" which was probably located in one of my neighbor's backyard (he said this after he walked to the back fence, looked over, and didn't find the "manhole" there). Feeling the pressure, I said okay to the camera. I watched as he fed the camera through the pipes under our house; as expected, everything was clear. Next, he fed the camera the opposite direction away from the house, he fed it over 33 feet when it water; then, it went black and we couldn't see anything. David said the camera couldn't go any further. At this point, he said, it was probably blocked from going any further because of roots from my neighbor's tree. He then said, to fix the problem at the point of the blockage, it would cost $5400, but he could only give a one year warranty. If we replaced the sewer pipe too, it would cost $8300. I was shocked. Not knowing anything about plumbing and feeling incredible pressure because it was after 5pm on a Friday evening, I signed to have the job financed. After he left, I started doing some research because my gut told me that this couldn't possibly cost so much money AND I still believed it was the city's responsibility. I called the city utility department's emergency number and had some guys come back so I could talk to them in person myself. After they showed up the second time, they said they would have to come back Monday because it was too dark to put a camera through AND they also had to flush out the pipe to be able to pinpoint exactly what was causing the problem. David did NOT flush out the pipe which means he could not possibly tell exactly what or where the problem existed. I called David back and immediately cancelled the job, telling him the city was looking into the problem to determine if it was their responsibility. David called me back around 9pm and said, "My manager wants to know what it would take to get the job." I told him the city utility workers would be returning on Monday to flush out the pipe and camera it. Sure enough, on Monday morning, the city workers returned, flushed out the pipe, ran a camera through and found a crack in the main pipe and have scheduled the work, with obviously no charge to us. I called John Moore and told the person who answered that I wanted to file a complaint. I explained everything and also told her I refused to pay the $200 for a service that was inconclusive and was used to try and defraud me out of thousands of dollars for repairs that were not on my property or my responsibility. Update: As of 12/28/15, no one from John Moore's "customer care" department has called me regarding this issue.

He basically, charged me for a service he did not do. I had a leaky shower head, and he tried to see why it leaked.He spent 25 minutes looking at the issue, and said he could not fix it. So I paid him to do nothing. I called the customer service department and made a formal complaint, and they said well he charged you for labor. He did not do the job. I will never call this company to do anything to my house. I made a deal with the devil (John Moore Services).

Called 9:00am to schedule electrical service. They said they could be at my house between noon and 4:00pm. I left work and was home by 12:30. I called to confirm at 1:00 and they said yes, it is confirmed. I called at 3:45 and they said it wasn't confirmed but was now and they would still be out the same day. I called again at 5:30 and they said it wasn't confirmed and no one would be out but they'd be happy to put me on the schedule for another day. I will never use them again

Service: They set my appointment for the wrong time, showed up late, took 2 hours to provide a quote that should have taken 30 minutes. Quote: Quadrupled the cost of equipment, and want to either take 2 days for a 6 hour job or charge $250/hr as a labor rate.

During our bedtime shower, we walked out of our bathrooms to find both bathrooms and a portion of the master bedroom sopping wet with water. We discontinued our water use until morning and contacted John Moore as we had heard them advertised on the radio. They came out same day, were professional and punctual (I give them an A for all three). They quoted us $10,500.00 to dig a trench in our backyard and tunneled under the house to repair the pipe which was approximately 10 feet from the edge of the rear of the house. Since this was a emergency situation and they were already at our home and we really didn't have the luxury of waiting on price quotes from other companies , we went ahead and hired them since they said they could do the job right then and there. The broken portion of pipe was repaired with new plastic piping and the trench was filled with the existing dirt dug up. I am pleased with the work John Moore did, HOWEVER, I feel that they price gouged us. Obviously we did not have the over $10k readily available to cover what they charged us, but they agreed to finance the cost for us, so we naively agreed. Yes, this was a big job but we've been told by numerous people that this job could have been done for probably HALF that amount if not less. Each month I add an extra $50 to my monthly finance bill of $258 and a year later, I still owe over $8,000.00 and my statement lists the loan maturing in October 2019. Based on the pricing of this company, I would NOT hire them again and would rather stay a day without water usage and shop around. I could have spent a month in a ritzy hotel (for less money) while I waited for someone else to come repair my pipe at a more reasonable price.

They were incredibly over priced. They told us wrong information. We felt they had lied to us. I was not comfortable with using them at all. We did not have them do the work because they were so outrageous in their price.

Now it is August of 2015. My drip pan has overflowed and water is running down from my kitchen walls and ceiling. Apparently John Moore did not pull permits. DUH. Now, I am paying an independent guy to come in and do the job correctly. SHAME ON YOU, JOHN MOORE. I WILL NEVER USE YOUR SERVICES AGAIN.

I was very disappointed when the service provider came to my home and gave my air conditioner/ electrical evaluation from his truck

Same as above. A very positive experience for me.

John Moore did not show up as scheduled??!

The original appointment was for Monday, June 8, 2015. John Moore Service only allows a 4 hour window for the service fee of $49.00. (A smaller time frame is available for a much higher service fee.) This fee was supposed to be applied to any service rendered. It was not. On Monday the window was from 4PM to 8PM for the service technician to arrive. I specifically told John Moore's customer service to notate the AC was located on a full two story roof and to bring a 27 foot ladder. I arrived at 4PM to wait. Around 6PM John Moore customer service called and stated they were over booked. At 7:30PM customer service called and stated they were running late. The technician did not arrive until 8:45. It was completely dark. When he arrived, he told me he could not fix the unit because he did not have a ladder. Each time John Moore's customer service called I reminded them they needed a tall ladder. Customer service told me at 8:45 they would book another appointment for the following day from 8 to Noon. I told them I had already waited for almost 5 hours and they agreed to make the service call for 8AM to 9AM on Tuesday. Tuesday morning the technician arrived at 9AM. The technician had a ladder and examined the condenser. He told me the unit was full of Freon but needed to have the evaporator coil cleaned and the condensation line blown out. He initially quoted me $850 to perform the service. When I asked if he was going to remove the coil and clean, he told me this was just for an acid spray. The technician told me to remove the coil would be $2,000. I told him to just blow out the condensation line. He quoted me a price of $350.00 to blow out the line. I told the technician I was going to call and ask for a supervisor. The technician told me the supervisor would not be at her desk and would have to call me back. I called John Moore's customer service to inquire if these were the actual prices they charged and asked to speak to a supervisor. I was told the supervisor had just walked away from her desk and would have to call me back. John Moore call center provides terrible customer service. After sometime, the technician told me he could reduce the charge to blow out the line to $149.99 plus the charge of $49.00 for the service call. Since I had waited for almost 2 days I agreed to have the line cleaned. John Moore's customer service is awful and their prices to perform service are outrageous. John Moore Service clearly does not care about providing quality customer service at a fair price. Ironically, when I was typing this complaint (Friday, June 12, 2015), John Moore's customer service called and offered to refund the $49.00 service charge. I will have to wait to see if they follow through on the refund. I would not recommend them!

It went well. The plumber actually was able to help me send nothing because the problem was self fixable.

Other than the loud fans (no way of getting around that), it was great. They set up fans for water damage in the kitchen and bathroom. They also sprayed for bacteria (there wasn't much). They got in quick, didn't take long to set up, and they were done. Same way with pick-up of supplies.

Time line facts. It took two days to get a plumber out to the house, scheduled between 8-12. So I took of 1/2 day vacation. At 12 that day they called and said it had to be moved to 2-6 same day. So I took the rest of the day off. At 6pm I called to ask where they were, "hold please, let us see". At 6:30 that evening two men showed up. I had a list of two plumbing simple faucet fixes. The men responded, "we are not really plumbers just technicians. We will have to call in to get a plumber to actually come fix the faucet." They said they would call it in and could be that night or the next morning. The office called to say it would be the next morning, between 8-12. At 11am the following day a plumber came. "Oh sorry sir, this is new fancy plumbing and I am just a good ol boy plumber, we will have to send someone who is more current on plumbing to look at this faucet". The office confirmed they would send someone between 2-6. At 5:30 a man called, but I was on the other line and did not take the call. At 5:32 I called the number back, he confirmed he was the plumber scheduled to come, but "because I did not answer the phone he cancelled the service and was going home." Really two minutes, and you can't turn your truck in the right direction. So two vacation days used up and still never got the plumbing faucet fixed. At this point I believe John Moore should pay me for my time. When they say "Get Moore" I believe they mean "get moore" of your time, and p*** you off even "moore". Called another plumber, 15 minutes someone was there, 20 minutes later both faucets fixed and done.

I said no thanks and called another company recommended by friends. Will at Devoy AC came out and withing 15 minutes diagnosed the thermostat as blown and said looked like the motor was fine. He found a burnt fuse the John Moore guy replaced and said the board was flashing that the motor was ready. When he installed the new thermostat the motor came right on. Also he showed me how to look up my warranty at American Standard and it was a 10yr warranty not 5yr. John Moore tried to rob me of $1650.00 and that is NOT acceptable.

The initial contact was made on May 12th; work began on the 13th and was completed on the 15th. The men who did the work were professional and pleasant. They explained the options available and seemed very customer-oriented. The Finance Department was cooperative and helpful in setting up a payment scheduled that fit my budget and gave me an interest-free plan.

They always presented themselves very well. They met our expectations. I've used John Moore for 12 years. I found them through a neighbor. I'd recommend them. The quality is good.

John Moore pulled a bait and switch on me. They had previously completely redone my home's plumbing, just more than 2 years ago. It was expensive but I liked the plumber. When I first called about the new shower faucet area water leak and water-soaked carpet, John Moore said they couldn't come out that day. When I found another plumber from Abacus to come, the Abacus plumber said it was last company's fault and should be under warranty. The Abacus plumber kindly waited while I checked to see if John Moore work was under warranty. John Moore folks said sure enough, work was covered under warranty, send away Abacus and their and affiliated water remediators and John Moore would handle it all under warranty that same day. When John Moore folks show up many hours later, they do fix the leak at no cost but they claim it's not because it's under warranty, just because I'm a good customer. Then they want to charge $1,200 for the remediation but knock off $200 for the ruse. In the 6 hours since I'd sent away the Abacus-affiliated water remediator, the water had migrated further and done more damage. I did not let John Moore do the water remediation part, I was too angry over the company's deception.

We use John Moore anytime we have a plumbing or electrical problem. It's a good service. They fixed the problem. They're good for general work. His professionalism and clean-up is excellent. He shows up on time, within the time frame specified. The price is fairly reasonable. I've never had to have him come back for the same thing. They're courteous and do good work.

Great! Very professional, and polite technician! Excellent service!

The overall service was superb. The tech was knowledgeable, polite, and professional.

Very well. John Moore saw to everything. The plumbers are extremely thorough.

The technician arrived about 25 minutes early. I showed him the area that needed replacement and quickly got started. He began by rolling drop cloths out on the floor from the entryway to the work area. He then cordoned off the area with plastic and tape. He asked me if he could remove pictures we had hanging on the wall in the area he had sectioned off and placed them neatly in another room to keep them from getting dusty. Later, he needed to get in the attic. He noticed that we had a wood floor under the attic ladder, so he laid a tarp under it to keep it from getting scratched. He worked from about 9:30 to 15:30 and when he finished asked me to inspect and approve his work. The sheetrock work was done well and I couldn't tell that any sections had been replaced. He did a good job of matching the texturing and had cleaned up the area and swept. He also took a picture of how he left the insulation in the attic so I wouldn't have to go upstairs and check, but did offer to take me up there. The technician was very professional, stayed busy the entire time and took the time to explain the things he had completed. I did not rate their pricing since I did not get competitive estimates.

After repeatedly expressing concern over the lines running through the area that would have to be dug up I was assured they would be extremely careful and no lines would be cut. The following day when the sprinkler service came to turn my system back on he discovered it wasn't working and after trying numerous fixes determined the electric line had been cut. John Moore refused to reimburse me for the cost.