John Moore Services

The technician was punctual. He was knowledgable. He was very frank about the condition of the unit. He gave me different options for a new ac and thoroughly explained the differences between the choices. He set up the appointment for me, for the install. After the install techs had completed the job. The first ac tech actually called and asked if everything went well. He came the next day and double checked the work as well. I'm extremely satisfied with the purchase and with my interaction with the technician at John Moore.

The source of the water leaks into my wife's ground floor office was misdiagnosed as being the metal roof flashing over the bay window where silicone sealant was cracked. Roman G. came to perform flashing sealant repair, but took the initiative to report to me that the problem was actually missing/eroded mortar from between and under bricks in the brick ledge above the metal roof. He repaired not only the mortar in the brick courses but also sealed metal roof flashing. After the initial misstep, the exterior work was completed over two afternoons. Although I had to watch closely to make sure that short cuts were not taken, once we all got aligned on what was to be done inside, the interior work performed was of good quality. The drywall and painting crew (2 men) was punctual and diligently completed the scope of work over two days. Importantly, since we were paying cash (the total was below our homeowner's policy deductible amount), the work began and was completed within 3 days of the estimator's visit and less than 10 days after the Harvey storm left the area.

Very well. Mr. Ahmed is always courteous and responsive to what we need done. He always calls ahead of time to tell us when he will be in our area for our regular treatments, and is flexible if we have a conflict.

Great very professional explain everything that was done in detail. John Moore for the most part has excellent profession men working in their staff.

Mr. Cruz did an extraordinary job. Cruz did the work of two men, and when he finished at 9:30 Saturday night everything looked great. Very happy with his work. He worked tirelessly for 3 days to help us meet our deadline and did so with a smile and good cheer. I would not hesitate to use Mr. Cruz again.

Called late on Thursday. Asked for and was willing to pay for emergency service. The person on the phone said they have no emergency service, but said maybe there was a late evening slot available or Friday. The person on the phone didn't seem to know what they were doing. They asked twice for Name, Address, Phone Number, Email. But they knew I had done business with them before. It took 15 minutes just to collect my information. When it came time to schedule service, they offered up Tuesday. Now why could not tell me at the first of the call that they didn't have anyone available until Tuesday? They wasted my time. To add insult to the call, they wanted the charge the $69 service fee today. I have used John Moore before, but if you can't get by the person on the phone, it is just not worth it.

They were real expensive but they were really good.

Terry was very sharp to comply with the schedule of the appointment. Regarding it professional skills he is very knowledgeable and willing provide customers with detailed evaluation of the problems. He also find solutions in a quick way.

They are very professional. They give you a quote and stick to it . The work has always been very good.

Christian assessed the problem, pulled out his flashlight and equipment, and was in and out in 15 or 20 minutes. Happily, I had purchased a new disposal in case the old one could not be fixed and will be able to return it for full credit! Some technicians would have installed the new one for a higher charge! Nice to find such honesty and professionalism!

The thing I like about them most they always come out give you an estimate on weather they do the work or not. They are always throughout. Price they are in the range. They can be a little pricier but getting a company that has a reputation, that has will fall back on their work. If something was not done right they will send someone else. They are not as bad as some guys. I would use them again in the future.

Jason H. called said he would be arriving ahead of schedule. Checked system added freon . Explained everything

Perfect , Kevin did an excellent job

Robert Z. came in and was prompt (front end of the time window), professional, personable, and very informative on each step of the replacement process for our kitchen sink fixture. He answered all questions and was very tidy with the procedure. We will definitely use John Moore Services again.

Great! John C had both fixed in no time

Great. Ash was very knowlegeable and diligent.

My service pro was Darrell K. He was excellent. He told me what needed to be done and exactly how much it was going to cost. I highly recommend John Moore Services. Please see if you can request Darrell K.

Exceeded my expectations. Matthew not only demonstrated his knowledge of the trade but also pointed out the issue was less damaging than I thought. He kept me informed of the details with a real concern for my satisfaction. Great guy, 5 stars technician !

They cut little squares in my wall and decorative wallpaper and just painted white over it. That was the best I could get them to do. I went back and forth for a month just to get them to do that. I sent them a letter saying I would go to the newspaper. I don't ever want those people back in my house. They don't do what they say they are going to do. I would not recommend them for anything. They did not fix the pipes in the wall as they were supposed to. They didn't take them out the rerouted them. I now have mold in my house. They tried to tell me I lied and I could never talk to the manager that came to do the job again.

We've had them several times over the last couple of years. It was an A/C tune-up. Their price was $49.54. Their price was fair.

Everything was great! Layth was professional, upfront and extremely helpful. He put shoe protectors on and showed respect to our floors. Lol! Service was not pushy, he gave me options and suggestions, he did his job perfectly. I am pleased. Thanks Layth!!

He went beyond the call of duty. He explained everything we had questions for. He was very professional and kind. Thank you for sending someone so experienced.

Great, dependable, professional service. I can always trust this company for quality and accessing areas that need attention that I would not have known were in need of service

The entire team was very great. They were all very informative, punctual, professional and wet helpful.

The crew arrived on time and worked in the attic all day and it was a very hot day.