John Moore Services

install was good, but they replaced toilet with low end cheap koehler wentworth model, cheap plastic seat and lid..cheaper flush arm. for 1100 plus dollars you would think they could do better..or at least offer choice for upgrade.

Mauricio was very professional and just from the initial visit, I feel comfortable in hiring him/John Moore to do the work that needs to be done.

Very friendly and gave a lot of information and options. Fix the problem. All in the same day.

quick service, friendly & courteous rep. very helpful and pointed out some maintenance issues I did not know I should do. very professional and intelligent.

The technician was very polite and helped with my situation. All the air vents were adjusted and now I am getting more heat in the two other bedrooms and bathroom and less in my room. He explained everything he did and did not leave until I was satisfied.

Leonard was on time, knowledgeable and extremely helpful. He went the extra mile in diagnosing and fixing multiple issues and even fixed my Christmas lights where they had a wire break and continually tripped our breaker. I would have him out again any day if I have more electrical issues.

Service went great and clog unstopped in a short time. Edwin was sure to cover the appliances to make sure everything was clean and free of damage from his tools. He also gave us preventative suggestions to keep this type of stoppage from happening again. Very professional as well as personal.

Everything went well.They were very professional.

They did an excellent job. Very polite and nice.

Our experience was AMAZING! Mike & Sidney were far beyond customer service orientated, they have a true love for their profession and compassion for their clients. All of this occurred the day before Thanksgiving and they worked 9/10 hours to ensure we weren't left without power for 4-5 days because the City and Utility Companies were closed. The guided us in the whole process of communicating with our PUC and what needed to be said to make them realize we were in a hazardous situation & had a medical necessities. They made sure the City authorized and released the permitting quickly. Mike was even able to see at one point my husband was overloading me with questions while I was taking care of business on the phone and redirected him professionally, ensuring my husband I could answer when I was done, so I didn't have a meltdown. Their work was fantastic! They were efficient, thorough and their cleanliness in work/clean up superb. Sidney and Mike were an excellent team who genuinely seemed to enjoy working together. Their expertise in being electricians was only a part of who they truly were. Their respect for us, our property and situation was beyond any consideration ever received from a Contractor before. We would hire them or others from John Moore in a heartbeat from the impression they left us with. Truly our Thanksgiving blessing.

Very well, from the minute I contacted John Moore it was as if I were family. Emails, texts, calls. Great company and a great plumber.

These people have always been very professional and helpful

Great, he got it to work and pointed out other things to save money

EXCELLENT ELECTRICAL WORK. ELECTRICIAN VERY KNOWLEDGEABLE

It was repaired today but a better trained eye should have caught the potential problem this past summer. I am very disappointed.

Very well; all work was completed in the time Michael said it would be.

All went well. John Cantu is helpful explaining a lot of things. Old pipes will be replaced from the meter to the garage. House pipes are copper - good!!

Excellent service! Darrell Kresta was prompt and he knew what he was doing. I would call him again.

This young man’s work ethics is exceptional. I was so pleased with his work after the completion of the job. If I had a problem or question afterwards I would call John Moore and they would have him respond immediately back to me to address any concerns that I had. And in all fairness the team that came to my home starting with David “Big D” Mize who did the initial consultation on the work to be performed and it’s cost gave me 3 packages to choose from no pressure and upon my agreement he sent the best men in my opinion to do the job which was Joshua D and Derric and another young man who assisted them I think his name was Tony they were phenomenal they worked very well together. I was told the job would be completed in 4 days but they completed the job in 3 days. I was told that Joshua has been promoted and he is so deserving. Thanks guys and John Moore for a job well done.

Long story short...they will break more things, lie to you so you feel you have to buy a new unit. Guy came out and was on time. But he got up in the Attic came down and said, well you need a new unit. Showed me a picture of the circuit board and said this piece is fried and the blower isn't. Plus you got some rust here. Real dangerous for carbon monoxide. I said " the a/c was working before you came" he said "sorry buddy its done. we do financing" I pay the 140 come out fee. I have a home warranty and they done come on the weekends but I finally get them to come out. Guy goes up to the attic and 30 min later everything is running. Heater and A/C. Says a switch on the board was in the wrong position and the blower was misaligned. I asked about the rust. said no holes and that the area the rust was in was not a problem. The main heat exchanger was fine, showed picture. Took CO reading and all was good.

Very knowledgeable but also caring. 100% a great representation of great customer service

I was very impressed with the guy who did the initial estimate and paid half in advance for a deposit. However on the day scheduled for the repairs, the crew never showed up. I understand that delays can happen, but no one made an attempt to call and say they would not be coming. I called once and after some time on hold was told that someone would call me right back. An hour later I called again and was on hold for another 17 minutes. I was again told that someone would call back, and in fact the dispatcher did call back and asked if she could reschedule me for another day. I asked for my deposit back while I consider whether to try them again and they agreed to the refund. I've contacted them two additional times to request that they return my $750 deposit. It's been 3 weeks since I requested the refund and have not yet received it..

No addition parts required. Relay on the P C board was reset turning power off/on and directly the compressor came on. I was charged only the one service call of $9.00.

Extremely well. Matt was friendly & helpful. Matt was professional & experienced. I appreciate the fact that he was fast & that he cleaned up the area afterwards.

Horrible, horrible. They ripped me off a good $6000 because they said I needed an air conditioning unit when I really didn't so I'm paying on that. Another time I used John Moore, there was two other incidents. There was one where I called for my garbage disposal. They're wicked. They will cut lines just so they can do work on it to get paid. I talked to a gentleman that used to work for them and he worked for them and that's exactly what they did. He doesn't work for them but he said he actually saw them cut a line. He would work with them and they actually cut an air conditioning line and the people's thing stopped working and said they needed a new one and charged them to fix it when they broke it. I'm not lying. This happened personally, I called them to fix my garbage disposal. I told them it's not working and tried everything and called them to come out. He looked at it and said I needed a new garbage disposal. He wrote up the plans and everything and he said it was going to be $130 something to get the new one and then with the labor it was going to be $200 something. I though, "let me wait" I told my husband "let me wait and I will think about it". I started to say, "okay". So, when he left I said, "let me look at this thing" because I'm very hands-on and I like to fix a lot things. I looked down there and saw a red button. I pushed this reset button in and it worked. I called them back and raised h*ll. I said, "you were going to charge me over $200 and give me a new garbage disposal and all he had to do was reset the button". That was a set-up. I mean, who's not going to know that? It worked and it worked from then on. And another thing I got into them was, was about 2 years ago because I had gotten my air conditioning unit with them about 4 years ago. But, two years ago I had to call them because they put the unit in a while back. I said, "my air went off. It's broken, I need to figure out what's going on. You put the unit in, can you come and look at it?" They sent someone out and they went up in the attic to look at it. They said it was the wiring and sometimes mice or rats (roof rats) will chew at it and sometimes it will go off. They said, "well, this will be the charge. We have to go through the wall to find the wiring. We have to do some connections". They gave me a price that came to hundreds of dollars - $400 or $500 - and I said, "well, let me look at a smaller company". Come to find out I hired someone else that was a whole lot cheaper and they said there was nothing wrong with your wiring. It was the circuit board that had gone out in the attic. The guy did the circuit board for me and fixed the panel for the air conditioning unit. John Moore had me with no air with my boys for 7 days in the middle of the summer. It was like in July. They said it was over a weekend. It went out on a Wednesday and it didn't get back on until the following Wednesday. They're terrible. And they tried to rip me off on wiring. DO NOT USE JOHN MOORE FOR ANYTHING. They are a rip-off They conned me out of a good $10,000. They're all over the place. They have pest control, plumbing, everything, beside clear out your own house. They offer everything. It was almost 100 degrees in the house. It was detrimental. And, I had young kids in the house. One was 4 years old at the time and the other was 8. It was 92 degrees in here. It was hot and we had no where to go. It was horrible. They are horrible. I've told friends of mine, don't ever use them for anything. They will rip you off and people don't realize it. They don't know, especially older people. They hear John Moore, like my parents, they're up in age, and they've used them for decades and we finally realized they're ripping us off. When we really found out, we were like "what are we doing?" Then I caught them with the garbage disposal and hearing from two other technicians that I've hired outside of them, two different people that didn't even know each other, said, "yeah, John Moore, they will rip you off". I used them for pest control. That was another thing I used them for. They seemed real nice, they aren't going to say anything, but I had ear wigs, horrible, hundreds and thousands, we saw them crawling up the wall. Once crawled up my pajama pants and bit me on the leg. Apparently, they couldn't get rid of them. I called and called and called and they said they are hard to get rid of, but finally I just used another. I used them for years, and finally, I was like, "this is not getting any better", so that part, I'm not really sure of. They are hard to get rid of and I haven't see any. But, I know I called them numerous time, like 15 or 20 times. But, like I said, I can't really say yay or nay on that part, but I did use them on pest control. It was about $6500 for the installation. It was installed fine. We did not need the unit, come to find out, our neighbors, who had the same type unit, our neighborhood was built one after another, and they had the same unit. I was telling the neighbors that "man, we need a new unit already", and they said, "no you don't, not from 2008". 4 years for an air conditioning unit. They had it pretty quick. They had that unit out there the next day or two. As soon as I signed the contract, they had the payment plan, and took the credit card, boom, they had it out there, but we didn't need it. But they wanted my money. They're just a rip off and they're expensive.