Joe Hardwood Floors

Note - these were real hardwood floors, not composite or engineered. It went generally well, on-schedule and on-budget. Joe was very thorough in the walk-through and the estimate was detailed. He could have communicated more proactively about minor issues that came up. I had previously had existing hardwoods sanded and the dust throughout the entire house was a disaster (different contractor). Joe's crew took care to limit the dust from sanding the new floors and I really appreciated that. We still need to recondition some floors and we will reach out to Joe Hardwood to do that job as well.

Joe (the owner) initially came to look at job. He seemed like a nice guy and interested in doing the work. Before i hired him I had some questions on the process and product they would be using and it was almost impossible to get any response. During that time I removed all of the stairs myself so they could be refinished in his shop. It took several months to get his crew to show up and pick up the stairs, during which time I had to use makeshift stairs. The stairs were done in two bathes and when I got the second batch of stairs back they were "tacky" and the finish didn't match the finish on the first batch of stairs they finished. I had to text Joe several times after that to get the name of the product he used so I can have some of the stairs redone. Before he started on my stairs, I told Joe several times I wanted several coats of urethane applied to the stairs. He never told me how many he applied but it looks like one or two at best. i noted from his final invoice that I could have requested additional coats at $.25/ft which would have have been just a few $ per stair. He never asked how many coats I wanted to be applied but I would have requested several additional coats if he had bothered to ask me. Of course, given the fact I will have to redo some, or all, of the stairs its not much of an issue. I should have trusted my gut when he got flaky and just did the job myself. it was almost 9 months from the time I got his estimate until the job was finished. In all fairness some of that time was on me but most of that was time I was waiting on him and his crew.

The worker took the closet doors off. I was told they would be put back on when the job was complete. I notified Joe via a phone, text and email. He never responded once. Before I hired him he said he fully back up his work. I don't understand why he would not respond or have his worker come back to put the doors back on.

Joe came to my house to look at my hardwood floors, which I was considering resurfacing. I explained that I was on the bubble about resurfacing them. And after looking at the floors, Joe actually recommended that I not resurface them for awhile longer because even though they did have a little wear and tear, they were in good shape considering I have two teenage boys and two dogs. Consequently, I am going to put it off for a few years. I really appreciated his counsel and recommendation. When the time comes, Joe will be the call I make!

Joe came out to review for estimate, said he would have the quote to me within 2 days. After a week with no quote or response to my phone calls, I gaveup on them. Four weeks later, they had the nerve to call me to see if I was still in the market to have the work done. When challenged about their lack of response, the laady said “they had been vey busy”. Never a good excuse for ignoring a potential customer!

Joe came out and gave me an estimate, which I thought was very reasonable. His employees were professional and wanted to ensure that we were happy with the results, which we are! We'd removed a false-fireplace and a couple of walls, and Joe's crew repaired these areas, inserting new boards in the spaces left as a result of the demolition. The floors look as though they've always been there, and blend seamlessly with the rest of the 50 year old mixed red and white oak. Our hideous "1980s yellow" floors are now a beautiful strawberry blonde color, and are holding up beautifully, despite the fact that we have two rambunctious dogs. I highly recommend Joe and his flooring crew.

Joe came out, stated that we did not need his service, and told us how to take care of the problem. He was very nice and took the time to explain what to do without charging for his time. We will definitely hire him when ready to refinish our floors.

Floors are beautiful. Very responsive owner. Would highly recommend.

I love my new hardwood floors! Rob and his crew were great! The job was done right after final measurement. The crew was very efficient and clean-up was excellent. Very positive experience. Will definitely recommend and use again.

Rob was very prompt in responding to my request and going to our home to estimate the job. Likewise, his crew was fast in getting the job started and finished ahead of schedule. They did a terrific job restoring our 60 years old, pet stained, worn out hardwood floors. They were clean, fast, and very professional. Rob even took the time to send us recommendations for floor cleaning and maintenance. I would definitely recommend their work.

I had Joe's Hardwood Floors install hardwood floor for me last week. I supplied the wood they installed it. Everything went as planned and the floors look great. They seem to have done a great job with the install. Rob explained every step of the way and worked with me on payment. Price seemed fair even cheaper than another place I looked. Would definitely work with them again if ever needed.

Plumber gouged my nice floors (previously refinished by Joes Hardwoods) by dragging a clawfoot tup across them. Worker sanded down boards and restained/revarnished and they look awesome....you can only see the gouges if you look for them. What was a terrible looking scratched floor now looks almost perfect. Also installed large thresholds which I had purchased and stained myself. Took a long time to arrange...four emails over 2 months, until guys had a free afternoon. $275 for two guys, about 90 minutes of work; well worth it given the attractiveness of the floors.

Joe and his employees did a great job! Our floor + stairs look beautiful. He was very accommodating and gave us great advice. Overall we are extremely happy with the outcome. The price was also very competitive. Work was done timely with no complications and/or surprises.

My interaction and experience with Joe Hardwood was excellent. This is the second time I have hired them to refinish wooden floors in my home. Rob was, as always, punctual and pleasant to work with. He performed the estimate very quickly and provided me a copy of the proposal via email very soon after he finished measuring the rooms. Based on my past experience with Joe Hardwood, I knew I was getting high value for the cost, which is comparable to most other service providers. My next interaction was with Ossie, the project manager. He too was very courteous and punctual. He walked me through the timeline and made himself available as the point of contact. The sanding process was quick and as clean as one could expect. When it was time to select a finish, my wife and I selected one that ended up being too light and had to quickly get Ossie involved to correct our issue. He and his staff were able to mix two stains together and apply a second coat of stain that was perfect. It was done so well it is hard to differentiate between the new finishing job and the floors we were trying to match them to. The process of applying polyurethane was quick - two coats over three days. The floors are beautiful and we are very happy with the work.

I used Joe Hardwood Floors to refinish my floors in my home and am very pleased with the outcome. From the time I requested a quote to completion of the job (including calls to them); everyone on their staff was punctual, friendly, and helpful. My floors are original hardwoods from the 50?s and they look brand new! The process they use to sand left minimal dust. I couldn?t believe I didn?t have to wipe everything down. I highly recommend them.

I contracted this company after seeing their work at another house on my block. I was given a start date for each phase of work .When bad weather took them off schedule they made it up on sat. The start and finish was on time.The guys work hard, were very respectful ,picked up the 600 sq. ft of wood stored in my sons garage nearby ,and cleaned up at the end of each day. I will conclude by saying I stayed in the house while work was being done because of my dogs. It was a long 3 weeks, but at the end so worth it. My floors look great and I will enjoy them for many years. I would recommend Joe Hardwood Floors to anyone needing this service. May consider staying somewhere else if the job is big.

The install lasted over a few weeks and was completely painless. They installed a plastic covering for the kitchen to prevent dust blow back. The floors look amazing and I am glad I picked Joe Hardwood Floors. They are highly rated for a reason.

I initially reached out to the company over a week ago. I needed to have my oak floors sanded and refinished in the kitchen and bedroom, and refinished in the living room. I never received a call back from the company. This afternoon, I got a text message: Hi ____, I really appreciate you contacting my company, however, I am a little busy this time of the year, and cannot take on your project at this time and do not have a good referral source for you. Thank you, R__ N____, President Joe Hardwood Floors, LP If you do not want my business it is OK to let me know that. I completely understand that some jobs are just not profitable. However, blowing me off for 10 days and then responding back via text is IMO unprofessional. I ended up getting a different provider to do the work which cost $1,700 and took 1 day to complete.

I initially contacted Rob on 5/1/15. I left two messages on his voicemail. The first he sent me a response through Angie's list indicating he wasn't sure that he received it. I have yet to receive a call back, and it is 5/12/15. It is pretty unprofessional. I find myself spending too much time trying to reach out for an appointment. Shouldn't have to do this. I am moving on. If this is the way customer service will be, I don't feel comfortable giving my business to this company. No thanks.

They were very professional. They were timely. The quote was for about $8,000.

Not sure if I can emphasize this enough - WE ARE COMPLETELY BLOWN AWAY BY THE JOB THIS CONTRACTOR DID. They were punctual, patient, professional and - in our opinion - the very best in Houston at their trade. While other contractors' bids came in lower, we felt confident in paying a little extra for this company after speaking with Rob on the phone. Bottom line - THEY KNOW HARDWOOD FLOORS LIKE NOBODY'S BUSINESS. As anyone will tell you, refinishing hardwoods is an expensive and complicated endeavor and you simply cannot afford (literally) to hire someone that doesn't know what they're doing. Joe Hardwood Floors has far exceeded every expectation we had for our relatively large job and we can't be more grateful. We would highly recommend this company for any hardwood project - especially the big ones! Great job Ossie and team!

I would give them A's on everything except price. Price was a little expensive. I found them through Angie's List. There were no issues. They were fine.

Good experience. Provided very detailed proposal. While price was similar to other bid, the proposal was much more detailed and professional, covering exactly what I was getting (stain, 2 coats polyurethane) and what I was not getting (shoe molding, transitions). Was given optional prices for premium wood "filler" (made from recycled sanding dust), pre-treatment, fixing some damaged boards, etc. Very responsive to phone calls and prompt response to emails; professional in all dealings. I plan to use again at a second property later this month.

Rob and his team has a good reputation for a reason. He is easy to talk to and his crew was good to work with. We had plumbing issues that caused damage to our hardwoods so after the plumbing was repaired, we used Joe Hardwood to tear up the remaining hardwood floors. Then they installed a moisture barrier and new hardwood. We are extremely pleased. Thank you so much!

I called around Angies List companies getting quotes to replace about 800 sq. ft. of carpet with hardwood. Joe's had the best price I was able to find. Ossie was my point of contact for the project and he laid out the schedule of exactly what was going to happen. It was about 2.5 weeks start to finish including time for letting wood settle and the coats to dry. My railing is a large single piece of metal that goes up 2 floors which is a bit unusual, but Joe Hardwood were able to work around it and make it look good. Ossie was available to answer any questions I had by text. The crew were polite and respectful. Overall I'm extremely pleased with the service.