Isaac's Moving and Storage

WARNING This review contains the truth of a company that has nice personnel on surface level but bad actual workers. The guys packed our stuff in their wardrobe boxes without getting confirmation to use them when we had tons of boxes they could have used. One of the guys told us that if they used a couple of their company logo boxes but removed the stuff from them after we moved we wouldn’t get charged for the use but we never actually said to use use them. My mom was packing in another room still because she’s 65 and has to make up for me, who is severely disabled, and packed until the last minute. I had to sit in the car while everything was happening because of my disability. I couldn’t watch them like a hawk, which I shouldn’t have to do, like I guess I should have been doing. They also took a 1 hour lunch break and charged us for it claiming it was apart of the drive time. It literally took us 45 minutes and we stopped for food and at the bank for cash on our way to the new residence. I forgot to also mention that they had the audacity to claim that our move started when they got to apartment complex which was before the scheduled move time. The apartment complex is not our property the apartment itself is our property. So they ended up using 20 wardrobe boxes (Without permission) ,when we had plenty (20+) of our own they could have used, charging us $20 a box. Do the math. Also they put most of the boxes in one room. So me, who is disabled and can’t lift anything, had to call a friend to help me find my bedding for my bed and will later get the same friend to put my bed on the easy to fold out frame I asked the guy to do for me (which he agreed to do later). Not sure why I got charged an hour of labor for them to travel since they were sitting in a vehicle and it didn’t take one hour. I have been way overcharged for their services and will seek a lawyer for their unprofessional practices and horrible treatment by the head worker and some horrible man from New York named Ron that treated my 65 year old mother with such disrespect when we tried disputing the box charges that weren’t approved. Please go with anyone else. Biggest mistake of my life going with this company. I will be posting this everywhere I can post a review for this mover.

Ron and Ethan are top notch. Ron, working from his office in the NE, was responsive and helpful, even talking after hours to answer questions and provide clarifications to the quote. Ethan’s estimate was spot on, fair and reflective of the house hold goods within 700 lbs. The crew was safe and efficient, carefully handling all our belongings. There was no language barrier and they were helpful beyond the written scope - providing extra boxes for things we had to pack, switching a garage fridge with the kitchen and loading heavy items in a personal vehicle. And the storage facility is clean, well air conditioned, and organized. It is evident that across all areas, the Isaac’s team take pride in their work, communicates effectively, is responsive to questions & concerns, and will work to earn your business throughout the entire moving experience.

The entire experience was effortless and wonderful. The gentlemen that packed and unpacked us were very nice and courteous. They did their work quickly, carefully and were very polite.

Pretty good

On both ends the moving crew was fantastic. On time, courteous, easy to work with, and provided me with assistance in a relatively short time-frame. I move every three years for work and so have plenty of experience with many companies. The only moving company I would recommend using is Isaac's.

On both ends the moving crew was fantastic. On time, courteous, easy to work with, and provided me with assistance in a relatively short time-frame. I move every three years for work and so have plenty of experience with many companies. The only moving company I would recommend using is Isaac's.