Houston Custom Installers

I've been working remotely with Chris and his team for over the last 5 years on my home media setup which has been very complex to setup. Chris has guided me through the process helping me obtain my home media goals. Their work, guidance, and expertise is appreciated. Sean from Buffalo

Excellent service and quality! Would use them again in the future!

Took longer than I expected not completely knowledgeable about the programming of my remote.

Great, Rod was finished in 12 minutes without a hitch.

Very poorly. First they took much longer to install and the install was a mess. Wires everywhere, not well organized. Then I had a series of issues with things not working which often their techs could not fix. Ultimately they told me they no longer service the remote systems they installed and I needed to buy something else but when I asked for a proposal on that , twice, they never responded. I've managed to fix some of this myself and am now looking for a new provider. They are just not competent or professional.

couldn't help me - can only recommend complete re-install using their equipment. Didn't want to work on equipment I currently own. They were nice, but couldn't help me.

Leo the technician called me in advance to let me know when he would be arriving at my home. He was professional and knowledgeable about the products that are offered by Houston Custom Installers. He mounted the tv to the wall and then programmed my remote and cleaned the work area. I would definitely recommend Houston Custom Installers to anyone needing to mount their televisions to a wall, fireplace, etc.

Job was very professionally done. Leo and Felix worked well as a team, got the TV up and cleaned up. Great guys to wrk with. This was a great experience from the office staff we dealt with to completion.

A complete rip off for a half-baked job. My receiver and blu-ray player came back from repairs (they got affected by a power surge during the recent thunderstorms), and I needed them to be hooked back up to the existing speaker system and an overhead projector. Except for these two components, all other components and cables were already installed and in working condition. They hooked up the two components and didn't touch the projector. When I checked the video, it obviously was not calibrated. They said its outside the work order and it would cost me an additional $150, after I had already paid $199. Ridiculously expensive to connect two components to an existing system without ensuring that it's working well. When I called their office, I was told that the field team did exactly what the receptionist jotted down as the needed service ("AV setup/installation").. Well, I am surprised their definition of "AV setup/installation" doesn't include a working setup. Some service!

I contacted this company because they had a great rating. I bought a house with existing speakers and camera's but needed someone to come and look at them. I called Houston Custom installers. The initial lady told me she had to speak with the 'design' department, but would call me back the next day. I heard nothing for a week. I decided to give a 2nd chance. I called and a different lady answered. She apologized and I went over what I needed done again. She said would have someone out on Friday between 2-6. Don't get me wrong, she was very nice, but no one ever came out that Friday or the next. No call, no show......nothing. They might do work, but unfortunately, I never got a chance to find out.

The entire experience was very well managed. I sent them an e-mail through Angie's List to tell them what I wanted. We communicated by e-mail and phone and I sent pictures of the various TV locations to help with their estimates. They were easy to talk with and were always interested in making sure they understood how I wanted everything to look and work. I received an estimate via e-mail which I approved, and they explained to me that they would call the day before the install to get payment (credit card, over the phone) for the physical materials (brackets, mounts, shelves). The appointment was scheduled, and they gave me a 2 hour arrival time window. Then the day of the install, they called several hours in advance to let me know a more accurate time of arrival. The 2 man team called to give me 20 minutes' notice before they arrived. They were very professional, and had me walk them through everything I wanted done. Their written orders didn't exactly match what I wanted, and they realized there was a better way to accomplish my goals. They explained it to me, wrote up a new estimate, which I approved, and they got to work. They had very few questions and did their work quietly. When they were finished they had me check each TV to be sure it was working the way I expected and they told me what they did and why. They went over the estimate again, and we deducted what I had already paid for the materials (since some of the materials changed), and I paid by credit card on the spot. The final total, even with the changes, was within $50 of the original estimate, so I was happy. Highly recommend - their scheduling / office staff is conscientious and knowledgeable, which really made the whole experience pretty seamless.

He charged me an additional $30 or $40 for it. It turned out to be great. It was professionally installed and delivered exactly at the time they promised. Mr. Milano was kind, courteous, extremely helpful and did exactly what I hired him to do.

Overall, the service provided was great. There was a hiccup with scheduling -- I called on a weekday to make an appointment and was scheduled for a service window on Saturday of the same week, which was my preference. On the day of service, I remained at home in order to receive the technician; however, as the window was about to close, I still had not heard from the company. I called and was told that somehow the appointment time was not saved in the system. The company immediately corrected the error and they were able to get a technician over to mount the television within an hour. The installation was seamless and I was very satisfied with their work. I later had another television to be mounted and called the service back. Would definitely recommend.

When I called them, they returned the call, asked if my home was one story or two, and wanted a picture of my fireplace before giving a quote. My house is 2 story but fireplace is on1st floor. After e-mailing picture, they called back and wanted 3 times the price for mounting a tv in masonry work. Wow-- not a deal.

I Called in the morning for appointment. They came out the same day. Very professional, neat, knowledgeable and very nice. Extremely impressed with service. I highly recommend!

They were on time and did a great job. I would definitely hire them again.

Walter was punctual and professional. Everything worked when he left. No problems or issues to report.

I contacted them for some led tv installations. At first they said they would call me back but they didn't. So I spoke with a lady and she couldn't set me up with something. Just plain bad service with these people.

Custom sent out an installer to review the work I wanted done. The technician was very knowledgeable and helped me make a couple of decisions I wasn't sure about. We set a date for the work to be performed. A few days before the job was to happen Custom called and asked that I prepay for the equipment and taxes which was not a problem. The installer showed up Saturday morning right on time, surveyed the work and then started the installation. We had a small television mounted in the kitchen on an arm we can rotate, a television wall mount in the den and a wall mount outside on the patio. The technician also installed two speakers on the patio and set up a Sonos Connect system so we can control the music from our phones while out by the pool. The work was done timely and professionally. The tech took the time to explain the work before starting any phase and asked us to verify that he was doing what we wanted. That may sound like a given but I have had plenty of work done where the installers assumed more than they should have creating either re-work or dissatisfaction. When the install was completed the tech walked my wife and I through the controls and allowed us to play with everything until we were comfortable using the systems and completely satisfied.

It went great! Technician was very professional and on time. Work was well done. I will definitely hire this company again for work that I will need in the near future!

We were happy when he left, but soon after we noticed that the sound from the tv is still not working properly. So I called him back several times and I left a message and talked with Lester B. and he advised that I had to speak with a scheduler. I have not heard from them in two weeks and I can not get them to come out to the house to fix the problem. ***EDIT*** They came this morning and resolved all of the issues. The person that had been working on their scheduling does not work for them anymore. I really appreciated their timely response to my issues, and we are happy with the phone we have now. The owner Chris even came out himself.

Installer showed up on time and performed the work quickly and professionally. Made suggestions to mounting location based on the wall mounts we provided. If you have an older flat screen TV (40" TV weighed about 45 lbs), like I did, you may need to help lift the TV to hang on the wall.

They did inform that they will not be here on time. The technician's car broke down which is a bit inconvenient because I had made arrangements for my husband to be at my home from 9-11. Then he can't come and we were able to scramble around. My husband altered his day. Then it was a hard stop at 12:30. Things happen so they called and they showed another person. They did a good job and came well prepared.

They were expensive, so I didn't use them. There was no charge for the estimate. Everything was good. They gave a quick estimate, they were just more expensive. They seemed to know what they were talking about.

I was able to get an appointment soon after initial contact. They came out and did an onsite estimate. Very professional and knowledgeable through-out. They costed out several options for us, we went with flush mount in-ceiling speakers throughout the interior of the house, about 10 in total. Installation required accessing the attic and cutting holes in the ceiling - which they did very cleanly and carefully to not over cut the size. They also replaced 2 bracket mounted speakers outdoors on the patio. They really cleaned up after themselves, no trace of dust or sheetrock anywhere. The entire system is controlled by a single receiver with multiple zones and the option to adjust the volume by area. The receiver is controlled by a DENON app on Ipad or tablet. The app is a bit clunky, and we had some software issues with it post-installation - but fixed that with a new version upload. The system itself is fantastic, excellent sound quality. Love the flexibility to connect it to Pandora, Sirius XM (football!) and broadcast it, so you're not locked down to one part of the house. Custom Installers did a great job, would definitely use them again. True professionals.