Houston Asko Repair

Contacted this company for the repair of our Asko dishwasher and they scheduled someone to be onsite the next day. The technician that arrived was a subcontractor and not an employee of Houston Asko Repair. He was inexperienced and highly unprofessional. After several calls to the original service company to seek help it was determined that due to the circumstances of the repair and the lack of assistance from the original service company that it was necessary to have the technician leave our home. The technician was vulgar and disrespectful to me and my wife and wanted payment for a job that he was unable to complete. I requested the original service company engage with the technician; however they declined. It required us to call the local police to remove this person from our home. The invoice for the service diagnosis, parts, and repair was for a company called The Appliance Repairmen and I suspect they are nothing more than brokers for contract labor. They receive the payment for the initial service diagnosis. The technician is paid for all parts and the labor. The labor is a floating price as determined by the technician. None of this is or the fact that the technician is a contractor was communicated on the front end by either the original service company or the technician. We will not be using this service again and would not recommend their service to anyone. I would recommend that if you require appliance service that you query the service company to ensure you are getting a quoted fair price and that the company has their own (W2) employees as contractors are paid by the job and can charge what they think they can get. Try to mitigate all surprises. This company appears to be affiliated with The Appliance Repairmen and possibly Grapevine GE Repair/The Appliance Repair (877-917-1015).

The repair went okay. However, the total was supposed to be $150 but they ended up increasing the price to $205. They scammed me and I would not ever use them again.

I called them because I needed to have my Asko dishwasher repaired so I called this company because as their names states they work with that specific brand of appliance. I gave them my credit card information and they were going to get the parts to fix my dishwasher, but they then called me back and said that Asko said that they would not sell parts to them. I tried to call the provider again, but I got the virtual call center and they then gave me the number for customer service, but I was unable to reach them. I think if the name of the company is listed with them that they should be able to get the parts from said company.