House Clean Team

I found House Clean Team through bidmycleaning.com. During my phone call with John Maslar, the owner, I explained that I needed him to do a detailed house cleaning for a home we were purchasing on the day of closing. I explained that I needed some detailed cleaning in a couple of areas due to the fact that the previous owner had cats and that we have allergies. I also specifically asked him to wash out the drawers in all of the cabinets - not just wipe them out - as the cats hid in the drwaers throughout the house. I gave him the square footage & types of rooms in the house. He offered to do the carpet cleaning and I accepted that offer for an additional fee. When John and his helper arrived, I showed them the house. I pointed out several areas where I knew the cats had spent time and reiterated that he needed to really clean out the drawers. We were lucky in that the previous owners were tidy people so the house just needed an overall cleaning due to the moving process. The real 'deep' cleaning was just to remove the cat hair from places. They cleaned the house that day. I had to remind them during the day to do things that I saw them overlooking like wiping down the ceiling fans. John's helper told me "I'll tell him to do that" when I asked her so I made sure to mention those items to him directly. When he started cleaning the carpets he had a small household carpet cleaner - not an industrial unit. I thought that was odd but didn't comment at the time. When John left he said he had trouble cleaning some areas because the cable guy had been there at the same time. (???). He said that if I needed him to go back over any areas to call him and that he would do so. I paid him and he left. After he left, I looked in several of the drawers and BALLS of cat hair were still in SEVERAL drawers. It didn't look like he had even wiped out the drawers with a paper towel let alone washed them. One bathroom (where the litter box had been still smelled slightly of cat urine). All of the ceiling fans were still dusty and covered in cat hair. The kitchen range hadn't been cleaned. I called John to ask him to come back out and remedy these issues. We scheduled a date and time. He never showed and never called me back to follow up. I ended up calling another company that did a FABULOUS job on the cleaning. I actually hired them to clean my house on an ongoing every other week basis because they did such a good job. I also hired a carpet cleaner to come back out and clean the carpets. I would NEVER recommend that anyone hire this company. If they were unable to clean a completely empty house that was tidy to begin with, you could never trust them to thoroughly clean a house with furniture, adults, kids, etc. Also, he completely ignored a specific request I made to him before I booked him and when he arrived at my home to clean out the drawers. The final issue was John's lack of professionalism to agree to come back to remedy a problem and then do a no show.