HomeTeam Pest Defense

We use Home Team regularly, and have always been more than satisfied with their service. They respond quickly when there is an issue (like our recent ant problem), and are always courteous & informative. This visit was for our quarterly service, which includes injecting the Taexx built-in pest control system. We always appreciate this service because of the minimal insect presence inside our house, and because they spot & remedy potential issues (wasp nests/spiders) on the outside. This year we opted for a special on mosquito control, too, which seems to be working very well. Our new technician, Clarence Richardson, is quite knowledgeable & very personable - we're glad to have him. .

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I have used this company for 4 years and have been very pleased with their service. They are scheduled every 3 months and kind enough to call before the show up. If there is a need for their services in between regular service call, twhich are quaterly, they come at no additional cost. They are extrememly cooperative.

Overall we were pleased with the services, but our last visit left a bad taste in my mouth. We had signed on to another service for a lower rate (we thought--in the end taxes and fees made it exactly the same price), and that service said they would contact HomeTeam to cancel our service. We didn't realize we had a one-year contract with HomeTeam, and one day I pulled up to find a HomeTeam exterminator spraying our lawn. I explained to him what happened and he called dispatch, and either dispatch or the exterminator claimed they'd called my husband and he said to go ahead and spray (we would have had to pay for it whether we used it or not, since this visit was still within our one-year contract). This statement should have been a red flag right there, since my husband defers all home issues to me--being as I'm in charge of the money and I'm home all day--and never would have given them the go-ahead without talking to me first. But I was distracted with kids and dogs and didn't want to deal with it. When he got home that night he said no one had called him at all. So someone lied to me. I'm not easily offended but this made me really, really mad and it was wildly inappropriate and sexist (though this is hardly unusual in the Houston area, from my experience). I would think twice about using them again--I would hope this was just a bad dispatch person or a bad exterminator and not the norm for this company. I will say I think the results were better with HomeTeam than with the new company, but we're stuck with them for now.