HOLLYWOOD AUTOMATIC DOOR CO

Our house was built and completed 7/2012. In Dec 2013 I accidentally backed out before door was all the way up and hit the bottom panel of the wood garage door. We adjusted door so it would go up and down and then called the company that had originally made and installed it. I sent them photos of the damage but to repair the cedar wood door they would have to come out and look for $89 which could be applied to repair. They said they could repair the door by replacing the bottom panel but that it was a wood door and we would then have to get it stained and that it would not completely match. Woods are different, it wouldn't match completely but that each panel was separated by a horizontal piece of wood so it wouldn't be that noticeable. They took more pictures. They then had to come back again and take even more measurements and that we would have to be home for that visit and they were 2 hours late. When they came for the repair it was a subcontractor. He removed the bottom section and replaced it with a new section. We all looked at the repair and even he commented that the company would have to make a different panel because none of the vertical boards lined up. The company did not follow up. When I called the company, Steve said he had told me it would not match at all and the only way to fix it would be to replace the whole door. These are supposedly custom doors. Now he is telling us he can make an entire door for $2800. If he had explained that none of the wood slats would be the same widths at all, that none of the vertical slats would be even close in the same places I never would have agreed to replacing just the bottom panel. These are custom doors. I do not know why they didn't measure the slats to even try to match them up. The remedy would be to measure the old door including slats and make it to match especially since they now have the old panel right in front of them to go from. Or refund the money. I could have gotten other bids from other companys but I thought since they made and installed it a year and a half ago they would know how to make it so it would match at least look like the same door. I am very disappointed in their service. My builder has said he also had stopped using them because of their customer service.

I called a couple of weeks ago to try and schedule garage door opener installation. I was told that the person doing the scheduling was not in and they would call me back. A couple of days later I received a call and I could not do their suggested date and requested the morning of Aug 6th. I was told that would be fine and they would see me then. I called Monday the 5th to confirm and was told that they had no record of any appointment. Naturally with one day of notice, I could no longer get my openers installed on the 6th. I had taken the morning off for this as well as some other work being done by other contractors that morning. At that point I called another contractor.

Performed service timely for quoted price.

They were able to repair the garage door the smae morning that I called. The repair man was very knowledgable and professional. He took the extra time to lubracate the door rollers and gave me a few maintenance tips. I felt the price was very reasonable for the work performed.

This is the second time I've used this service, and the experience was the same both times: excellent! They are responsive, professional, and competent, all at a fair price. Both times, the person answering the phone was helpful and let me know exactly what to expect (e.g., and quot;If we replace your opener, the price will be $xxx. If we can fix yours, the price will be less.and quot;) The technician showed up on time, was polite, professional, and worked quickly to solve the problem. If only all service companies were like these guys. They're the best.

perfectly

It was good. They were very pleasant and easy to work with. They came when they said they were going to. I was pleased with the results and I have had no problems since.

Hollywood Automatic Door Company does a great job. They have a fabulous selection of doors to chose from. You can find whatever you are looking for here. The products are high quality and look very nice. The installations were very smooth and done in a timely manner. The doors operate correctly. We have always been very satisfied with the care they give us as customers. They are very polite people and quite affordable.

In addition to fixing the initial cable problem, the tech lubricated and tweaked the door. The door opens and closes better than when the electric opener was first installed. Great job!!!!

The company did a great job with the installation of the garage doors and they work like a dream. I was so impressed with the original work that I hired them back to do more work on a broken door and opener. They did an excellent job at fixing a door which fell of the track and got dented up when the motor went out.

They installed an automatic garage door opener and a brand new garage door. I feel that it was one of the best investments I have made. We are in our sixties and it is hard to open and close the garage doors all the time. They came out right away and were quick to get the job done. They were very professional and courteous.

INSTALLER WAS VERY PROFESSIONAL; OLD OPENER TAKEN DOWN, NEW ONE INSTALLED, TRASH AND OLD UNIT REMOVED IN 1-1/2 HOURS. INSTALLER WAS ABOUT 1/2 HOUR LATE; NOT HIS FAULT, HOWEVER, BECAUSE DISPATCHER WROTE MY ADDRESS INCORRECTLY AND SENT HIM TO THE OTHER SIDE OF HOUSTON. PRICE WAS EXACTLY AS QUOTED ($290 + TAX = $313.92). PLUS POINTS FOR THE INSTALLER, BECAUSE HE GOT ALONG VERY WELL WITH MY TWO DOBERMANS. WILL MARK DOWN 'RESPONSIVENESS'' CATEGORY BECAUSE OF DISPATCHER'S ERROR -- OTHERWISE, WOULD HAVE BEEN STRAIGHT A'S.

EXCELLENT.

THEY WERE ON TIME. THEY COMPLETELY RE-ATTACHED EVERYTHING. THEY MADE SURE EVERYTHING WAS WORKING AND PROVIDED ME WITH A WARRANTY.