Gutters by Berger Home Services

They did a great job and replaced more gutter than I expected.

Terrible, first rain storm I noticed water pouring over a long run of gutter off back porch. After weeks of intense heat noticed the bend getting worse. Called and sent photos of the issue and immediately dismissed saying it was damaged by a tree limb, or that I hung something on my gutter! After arguing with GM Dani and customer service, there was no effort to investigate or help repair, even after I offered to purchase the lifetime warranty package. Bottom line, you can find a more reputable company, that treats its customers better , and with a better quality gutter. Stay away!

Profesional took great care to ensure my happiness

Buyer beware of this potential significant waste of time! Long story short: the only thing Berger Home Services followed through on was showing up and responding to sell me the contract. They failed to have it installed within two weeks, to call me back within a day each of the 8-9 times I called in, to even show up the installation day or even call me to tell me they wouldn’t be coming. I finally got in touch with a manager Deanna (not sure of spelling) at 4:45 the day of scheduled installation. Only at this point did they discover they had written my number down wrong on the contract (I did miss that too). This was despite me verifying my number each time I called in and their caller ID apparently recognizing my #. She claimed one of their vehicles broke down causing the no show and did attempt to reschedule for Saturday. As I was departing mid-day, only a morning appointment was acceptable but Deanna would not accommodate. Given their failures, was not going to risk taking off another day. The only positive in this whole waste of time was Berger Home Services did agree to refund my down payment. Most disappointing: one would think that being in business for 17 years would give them a better idea of how to schedule their customers. As a result I wasted over three weeks in attempting to work with them.

BEWARE BEWARE BEWARE! Before you sign with this company, they have a $300.00 cancellation fee! I cancelled because I was offered a great deal and the gutters would be installed within a week! That they did! Not the 6 to 8 weeks this group offered! Cancellation Fee! That should be your first clue as to NOT do business with this company. If you make the mistake like I did be prepared to get a upcharge on your cancellation fee! I got a bill from these CRIMINALS wanting to charge me $500.00 cancellation fee and $15.00 bank charge! Not a good company to do business with under any circumstances! There are a lot of honest companies out there, Berger Home Services is not one of them! Wish I would have read the reviews more closely!

I had them out nearly 4 weeks ago for a quote. Agreed to have them do it. Quickly I got an email to pay a deposit, which I did. I was told I would be contacted by the scheduling department. I was never contacted. Called 5 times, each time they said they would get back to me. They have NEVER called. Instead, they keep sending me text messages that say they will get to us. NOT 1 call or estimated date for service.

When the work was initially completed, I wasn't thrilled. I figured a high 3 star at best. The gutters were fine but there were noticeable gaps with the guards, the installation was done differently than I expected, and a small part of it wasn't even what I had ordered. I figured it wouldn't get much better, but I wanted to give them a chance. In my view how a company reacts to feedback from their customer is a real statement about how the company operates. They couldn't ask for someone better than Jacob to be their "follow up" guy. He reached out to me after I let billing know I had some concerns. He was polite, listened to all of my concerns, and didn't even give a hint of argument. He asked what my schedule was and set up an appointment to swing by within 48 hrs. He arrived on time, checked out the situation, quickly made the changes to the install that I thought needed to be looked at and was happy to do it. Not once did he try to give me an excuse, nor did he even hint at it being my problem. He did EXACTLY what someone his position is supposed to do to make sure I was a happy customer. ...and today (weeks later) we finally got a good heavy rain that let me really see the final results. It's the first time in years I've been able to go on my back patio during a heavy rain without being ankle deep in water. The gutters and guards worked perfectly. Thanks to Berger Services for showing that customer satisfaction really is the #1 priority.

The employee who came out to make the estimate was prompt, efficient, and gave us a great price for the work needed. We were able to schedule the work in 5 days, and they were prompt, efficient, and cleaned up afterwards! I would hire them again.

Berger Home Services installed gutters back of our house. The estimator Kurt was nice and gave us fare rate. Workday was scheduled and the installers were so nice and explained everything. Gutters professionally installed to our specifications. They continue to perform to our expectation, and they look great! I would use them again and would like to recommend them to my family and friends.

Great service! The Berger team was very responsive and professional. They did a great job cleaning out the gutters and installing gutter guards for us. Would definitely use them again.

Communication was difficult. Hardly got warning when they were coming by, lucky I was home the majority of time these days so work could get done. Still have left over dirt to be removed but still getting calls to pay them.....

Fast and efficient. Was done in about 3 hours. Excellent service and communication. Thanks to the Staff and Crew.

Excellent work. Arrived on time, installed gutters and tied into the existing gutters. They cleaned up the jobsite.

Prompt service, quality work, great communication

Berger Home Services impressed me. I received four bids and although they were not the lowest prices, they came in immediately with a fair price, no gamesmanship, and presented themselves more professionally than others. Even though all others chose to come back to me with prices lower than them, they didn't provide me their best price upfront. I felt confident in selecting Berger, recommend them, and would use them again.

Cleaning done to satisfaction. Less than professional. Did not wear masts while on property. Ran out of gas for leave blower; borrowed my broom.

unresponsive to calls to have them complete service.

The workers were reliable, courteous and kept me informed if they were going to be delayed. The work was completed in a timely and professional manner.

Clean and good to go. Pricing changed due to the height.

The work was done quickly (regardless of COVID19 restrictions), the craftsmanship and materials excellent. There is a reason the company has been in business for so many years. I would recommend them and would use them again. Note, the work was performed during COVID19 restrictions. During this time, the normal way of doing business and customer interaction was in flux and so this is a consideration in the review. In some cases, the assumption is that this was a relevant factor in terms of communication as it related to the crew that did the work and throughout the project. I also assume a final walk through with me was not done because of existing restrictions, instead of a phone call. Having said that, I am incredibly pleased.

He scheduled an estimate and did not show. I called him several times and then let me know they don't do smaller jobs.

A guy named Vernon had contacted me saying he would come out to my home to give me a quote. He never showed up, and when I called him, he informed that his company doesn’t do small jobs and then tried to get me to do more than what I posted needed to be done along with a $1900 quote. Not reliable.

The first estimator did not show up or call. The second went well and we accepted the bid on a Friday but made it made it clear that we did not want to go forward with the work until we met with their referral for the window repair. Nevertheless, the work was completed without our permission the following Tuesday, and we were not told when it was to take place. We paid the bill on Thursday. When it rained the next day (Friday) we could see that the leak was not correctly diagnosed and repaired. Since that time we have had numerous conversations with several different members of the company and been promised that the work would be made right. We eventually got diagnosis and action. Communication within the small company seems to be challenging.

They came out promptly and on time to look at my house and give me a quote. The gentleman that came out to do the work, did an excellent job and was very professional. I would recommend them to anyone. Also, price was reasonable.

Used Berger a little over 3 years ago and they did a fine job. My wife called and they came out to give us an estimate. The price was fair. Called to have them schedule an appointment ( twice) and never responded.