Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Goodman Manufacturing Co L P

Heating and Air Conditioning



Accepted payment methods

Check

Reviews

1.02 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%


Rating CategoryRating out of 5
quality
1.3
value
3.2
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Showing 1-2 of 2 reviews

Sandra B.
11/2012
1.0
heating & air conditioning/hvac
  + -1 more
Purchased 2 1/2 ton electric unit package for my home. Installer who purchased product said it was a good product. Installer has since died. Contacted Goodman and they refused to honor the warranty that they say on their website is 10 years. and part is lifetime. When I contracted Goodman, they said I only had a 5 year warranty. but an exterior heating/air package should last longer than 5 years. And they should back their warranty. I have not had heat since November 20th and I do not have the money at this time to repair the unit. I thought they would have someone local who could have come out and reported back to them about the unit.
Description of Work: Purchased 2 1/2 ton electric unit package for my home. Installer who purchased product said it was a good product. Installer has since died. Contacted Goodman and they refused to honor the warranty that they say on their website is 10 years. and part is lifetime. When I contracted Goodman, they said I only had a 5 year warranty. but an exterior heating/air package should last longer than 5 years. And they should back their warranty. I have not had heat since November 20th and I do not have the money at this time to repair the unit. I thought they would have someone local who could have come out and reported back to them about the unit. The other unit I had lasted over 25 years with very little maintenance. So, would I recommend that anyone purchase this product? A resounding NO!!

Rating CategoryRating out of 5
quality
3.0
value
4.0
responsiveness
1.0

$2,500

ROBIN B.
08/2009
1.0
heating & air conditioning/hvac
  + -1 more
In 2006 my central a.c. was hit by lightening. Since I was new to this home, I used an HVAC company that had sent me a mailer. The company installed a GOODMAN UNIT with a five year warranty. I was told it was a very good unit and they had installed many in my area that month. Last year I began to notice that it was not cooling that well. I had it pre-seasoned serviced in April of this year. At the time the serviceman told me it was leaking freon and that he was putting some caps in place. To call them back if this was not working. I did not run it much this summer until the beginning of August. I could not get the temperature below 78 degrees! I called the same company back and this time a different employee came. HE TOLD ME THAT IT WAS LEAKING OIL ALL OVER THE UNIT! Also that this HVAC company had to go to court over lawsuits on the GOODMAN UNITS that had been installed by the previous owner of this HVAC company! The serviceman suggested that I do not fix this unit and would be better off replacing it WITH ANOTHER MANUFACTURER'S PRODUCT. I contacted Goodman and asked them to replace the whole unit and was referred to a company associated with them thru warranty. The company whose name Goodman provided, initally told me it was nothing but a little loose cap. Then I suggested that he take time to look for the oil leakage and then he arrived at another conclusion! It is incredible that after a few calls, he said that it was not installed properly in 2006! So of course GOODMAN and the associates involved said it is all about a very expensive work of labor by the 2nd HVAC company! I do not believe this scenario for one second! It is all about making money at a time when people are not spending! I can do no more than try to spread the word about the GOODMAN CENTRAL AIR CONDITIONING PRODUCT. I would love to band together with the other disappointed customer's, who are in the same boat this year. My information is that there are quite a few people who are frustrated and angry with GOODMAN MANUFACTURING.
Description of Work: I was told by installers that Goodman Manufacturing Company has created a defective product and they do not backup their warranty. Affordable Services (HVAC), shared at the time of their recent visit, that they have had to service and go to court repeatedly over the same defects in this product. Yet Goodman found a convenient excuse not to cover parts of this defective product! I paid for two separate evaluations to this central air conditioner that is only three years old! The 2nd company is associated with Goodman. To avoid warranty coverage they opted to take the second opinion, therebye not backing the product. There are clever enough to say they would replace one small part but clearly not any of the labor! I purchased this unit in good faith and the promise of warranty for five years. The warranty paper is worded purposely to confuse the buyer. Most people I have talked with have not heard of the Goodman Manufacturing Company! Affordable Services told me that repairing this product is "putting good money after bad"! I do believe that I have a responsibility to alert the public to their fraud. In fact I intend to save my money and purchase a reputable unit next year. If GOODMAN had acted in good faith to back their product, I would not be rendering this action. I only wish that I could afford an attorney to challenge their decision.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$2,200

    Contact information

    2550 N Loop W Ste 400, Houston, TX 77092


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning

    FAQ

    Goodman Manufacturing Co L P is currently rated 1 overall out of 5.
    Goodman Manufacturing Co L P accepts the following forms of payment: Check
    No, Goodman Manufacturing Co L P does not offer free project estimates.
    No, Goodman Manufacturing Co L P does not offer eco-friendly accreditations.
    No, Goodman Manufacturing Co L P does not offer a senior discount.
    No, Goodman Manufacturing Co L P does not offer emergency services.
    No, Goodman Manufacturing Co L P does not offer warranties.

    Contact information

    2550 N Loop W Ste 400, Houston, TX 77092