GLC APPLIANCE SVC

This work was being done through my home warranty. That's why the cost was only $60. Willie Cabrera came out to my house and looked at my built-in microwave. Because it was built-in he needed to remove it from the wall to repair it. Because of the way the microwave was bolted into the wall, he told me that he couldn't guarantee that he wouldn't damage the wooden frame surrounding the microwave during the removal process. He said that he would leave and contact the home warranty company to see how they wanted to handle it. Apparently, it took him 2 weeks to relay this information to the warranty company. The warranty company didn't want to take responsibility for possible damage to the wall since it wouldn't be their fault. GLC Appliance didn't want to take responsibility either. GLC said they wouldn't remove the microwave unless I signed a waiver that relieved them of responsibility for damage. I told him I would sign it. When Willie returned, he did not give me a waiver to sign. When he removed the microwave, he did not damage the wall. However, when he put the microwave back in the wall, he did damage the cabinet underneath the microwave. However, that damage was completely unrelated to the way that the microwave was bolted to the wall. The damage he caused was just as related that bolt as it would have been had he broken a window. I was on the phone when he finished his work and left, so I did not see the damage before he left. When I called them later to discuss it, they said they would have Willie call me. He never called me. So they will not repair the damage. On the positive side, the microwave is fixed. It was a burned out switch. Another inconvenient factor here was that there office is only open from 8AM to noon. So you can't talk to anyone in the afternoon.