GALLERY FURNITURE

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They were great. They always are more than willing to answer my questions when they come up.

They move the furniture around until I was satisfied. Great follow from the store to make sure the furniture arrived in perfect shape, the delivery went smoothly and that we were satisfied overall.

We bought two Lane recliners and they were delivered as promised. Less than a week later I had a problem with one of them so I called customer service. The gentleman that helped me listened to my complaint and then when I was through he asked if I would be at home later that day. I was going to be so he set up a delivery of a new chair. A few hours later a truck arrived with a new chair and took the "old" new chair away. Total time for the tranaction was less than 10 minutes. I was so impressed with the service that I called the store and wanted to talk to Mattress Mac. I was transferred through to him and spoke with him about his good old fashioned customer service. You can't get better service than that.

BEWARE of their "NO RETURN" Policy. They WILL NOT let you return or exchange!!! Even after only 24 hours.

I went to Gallery Furniture for the first time today with the intention of looking for an inexpensive ($200 or less) night stand. I ended up finding a great deal on a night stand and bed frame thanks to Bee. When I told him my budget for the night stand he took me to their clearance items in the warehouse and showed me three night stands that fit my budget and style. When I was looking at one night stand I saw a bed frame that I really liked and was on sale for $400. Bee was not pushy at all, which I appreciated. My only complaint is minor. I selected the 3-7 delivery window and was told they would call 30 minutes before arrival. They did not call and delivered the furniture at 2:00. If I had not been home this would have been a problem, but since I was home it doesn't really matter. The men who delivered my furniture were nice and professional. They both introduced themselves to me and were careful carrying the items up the stairs. I was pleasantly surprised to find out that I got to keep the furniture pads and shrink wrap, since I am moving in less than a month.

Staff walked us all over show rooms to show us living room couches, bedroom sets & dinning room chairs. Even had free childcare & gave all of us free lunch.

Enrique the salesman was kind and enjoyable, but I made his sale easy by deciding within less than 20 minutes of being in the store without him accompanying my wife and I. The delivery was on time and the set-up was done fast and in good condition. The bed we wanted was on sale and I asked for an additional discount if I paid cash. Answer was no and I was offered 15 months free financing. I elected for the financing since it was free and there was no additional discount for cash. My credit was denied in less than 15 minutes. I have just moved to Houston and my credit rating is 730... Being denied was somewhat of an insult, but we really liked the bed, and I was already ready to pay cash or use my personal credit. Additionally, when checking out, the lady which took care of my check out was totally rude, extremely impersonal, and honestely had a bad attitude. Certainly not a customer oriented service attendant. I have purchased from Gallery in the past, I remember the days when Jim McIngvale walked the floors of the old warehouse and shook hands with all customers/purchasers. Those days are gone; maybe never existed at the Post Oak store. I have no need to purchase from Gallery in the future...

I took photos before applying the putty. I decided I'd better try to find out about the insect so I searched wood burrowing insect online and presto there was my bug, a carpenter bee. The species has one life-cycle and one set of progeny per year that emerge late summer. They are territorial and often return to their nest to re-infest year after year. The nests can have multiple galleries. Insect sprays don't work on these bees and neither does treated wood as the bees don't eat the wood, they only burrow and hibernate in the wood. Experts online recommend commercial grade dusts, year round, or better yet bagging the wood for a year, because the dusts last about 3-4 months which doesn't cover the life-cycle of the bees. Most experts online do not recommend spot fixes as often there are more nests inside which you can't see. Well I thought, the set must go back, but I didn't realize the Herculean task I was about to undertake. Gallery Furniture has never heard of these bees. They offered to replace the set and a crew came out one night and only replaced the table. Surprisingly this crew had heard about these bees. A small piece of wood fell off of the new table the following day. Then 9 days later, they sent a "wood expert" named Alex to my home to inspect the set, but his recommendations lead me to believe he doesn't know much about wood bees. I am still dealing with customer service. Update: The set sold to me was, and possibly still is infested with bees. Given that the set was sold to me in this condition, I feel it is Gallery Furniture's responsibility to return the set. I did initially speak with Dan in customer service and he told me he would replace the set, and then if I had any more bees/problems that they [Gallery Furniture] would be willing to return the set. The crew that came out and replaced only the table came out that night at about 10pm, after Gallery Furniture had closed. I called the next morning to express my concerns regarding the set as well as the fact that a piece had fallen off of the new table. The next day I could not reach Dan, but talked with Melinda who said that Dan should not have approved the switch without the wood expert first looking at the furniture. I waited 9 days for the wood expert and as I have stated below, I do not believe that this problem is as simple as replacing a chair or chair back. Furthermore, Laura makes it sound as though Alex (the wood expert) could not find the hole when he not only saw the hole, but dug out the filler with his car keys. I did note on Gallery Furniture's website that there is an option to purchase a three year extended warranty which if it had been offered to me, I would have purchased because the set has leather on the seats and I have 2 children and a cat. I do wonder if it was not offered to me because this set has had other complaints, but this I will never know.

Very unprofessional sales people. Too pricey for the poor quality of furniture. There is much better stuff out there. I was very disappointed as I expected better with all the hype

They had a great selection. I bought a good quality bedroom set from them, and they delivered it later that night which is one of the things this store is known for. The set was great, they delivered it when they said they would and installed it. Later, we noticed a scratch on one piece. They sent out a repair person and he fixed the scratch at no charge to us.

SOME COMPONENTS WEREN'T ON THE TRUCK INITIALLY BUT PROPERLY DELIVERED LATER THE SAME DAY.

THEY CAME OUT THE SAME DAY AND REPAIRED A LEATHER SOFA. THEY WERE VERY PROFESSIONAL.

THE BEST PLACE I'VE EVER BEEN AND I CANNOT SAY ENOUGH GOOD THINGS ABOUT THIS PLACE. AS A STRANGER TO HOUSTON I HAD TO FILL MY NEW HOUSE WITH FURNITURE AND GALLERY FURNITURE WAS RECOMMENDED. MY WIFE AND CHILDREN SPENT $10,000 IN ONE DAY AND HAD THE FURNITURE DELIVERED LATER THAT EVENING. THE SECOND TIME WE SPENT ABOUT $8,000 AT 7PM AND THE DELIVERY VAN TURNED UP AT 10PM, OUTSTANDING. MY CHILDREN (11 & 9 YRS) WERE KEPT ENTERTAINED AND FED DURING THE WHOLE EXPERIENCE IN THE SHOP. TEN OUT OF TEN FOR THIS PLACE.

MIKE WAS VERY HELPFUL. MY FURNITURE WAS DELIVERED THE SAME DAY.

THE PEOPLE WERE VERY FRIENDLY. THEY DID AN EXCELLENT JOB REFINISHING MY SOFA.

THE SALESMAN LISTENED TO WHAT TYPE OF COMPUTER DESK WE WANTED AND MADE SEVERAL SUGGESTIONS IN OUR PRICE RANGE. THE STORE DELIVERED OUR PURCHASE THE SAME DAY. AT OUR REQUEST, IT ARRIVED LESS THEN THREE HOURS AFTER WE RETURNED HOME FROM THE STORE.

THEY CUSTOMER SERVICE WAS VERY POLITE. THE PRICES WERE VERY REASONABLE.

THE SALESPEOPLE WERE VERY PATIENT WITH US WHILE WE MADE OUR DECISION. THE SELECTION WAS GOOD AND THE DELIVERY WAS FAST.

THE EMPLOYEES WERE VERY INFORMATIVE AND KNEW WHAT THEY WERE TALKING ABOUT. THEY DIDN'T PUSH ME TO BUY ANYTHING AND WAITED PATIENTLY FOR MY REPLY.