Floor

It didn't go so well… We selected wool carpet and all natural padding and materials. The manufacturer recommend FLOOR. Even though FLOOR's quote was the highest quotes we have received for both price and amount of quantity required, we wanted a quality installation and extra material for area rugs and emergencies, so we agreed to work with them. The installation left some poorly done seams, staircases not uniformly finished and holes from the stretcher. The installer told us it was his first time to work with this natural wool material, but FLOOR's sales rep later stated that he did have experience with it. We're left to wonder which is true. FLOOR did some rework, but the result still has some problems, including a color match difference. FLOOR's owner Michael reviewed the problems and just gaslighted us the whole time. He refused to acknowledge that any of the issues are really problems. Michael has now refused to come back out or consider mediation to resolve the problems. The manufacturer twice confirmed that FLOOR ordered less carpet than they charged us for. So we overpaid on materials, FLOOR took the extra with them to cut area rugs and has not returned it, there are defects still, and we're left with trying to find someone else to correct the problems. We highly recommend you select a different installer.

Went great. Michael called ahead of time and made sure we were all set up. They Removed my furniture. Removed old carpet. Installed seagrass perfect fit. Installed a transition piece to match my hardwood. I just love it. Had follow up call from David. Perfect transitional carpet for my formal area.

Justin was great and even recommended other service providers to us as well. Everything was exactly as they promised, which doesn't happen very often. We were pleasantly surprised!

They were very quick and they were good. They were very friendly and I thought the price was a fair price.