FIREPLACE MAN INC

My wife and I recently called and then physically went to the store and met Ray who showed us a variety of gas logs for our wood-burning fireplace and we selected the Big Tex set with double burner since we had a large and tall fireplace. They scheduled us for installation 2 to 3 weeks out and everything went perfectly and we could not be happier with our new gas logs. They look exceptionally real!! Thank You!!!! While I realize there have been some negative reviews of this business OUR experience was exceptional!!

Great— Robert took care of the installation. It also required coordination with a plumber to turn off and on the gas to the fireplace since Robert doesn’t do that.

Had to have the chimney repaired again two months later.

Great… two chimneys a cleaning and interior and exterior inspection and report. Very through.

I had actually had a different company come a few months ago and they said they couldn't fix my fireplace. So I had gone to Fireplace Man's showroom to buy a whole new fireplace, anticipating it would cost me between $3000 and $5000. When I told the people there about my experience, they said their technician could almost certainly fix my current fireplace, so I decided to let them try. In contrast to the first company, whose worker could not even find the model tag of my logs, this fellow immediately found it, disassembled everything, ascertained the flawed part, and the next day brought a replacement. Now my fireplace is working great, and I saved a significant amount of money over replacing the whole thing. I was flabbergasted at the cost of the part; however, apparently fireplace parts for my model are discontinued, and it's a big problem to find the right replacement that can be warrantied. The part was $600, and the rest of the cost was labor. Money well spent. I recommend Fireplace Man because of their skill, and the fact that they passed up a chance to sell me a costly new unit. That kind of integrity earns a lot of goodwill from me.

They were kind of so-so. We paid him $50 to come out and take a look at our fireplace. He said everything was okay. He didn't see anything. He seemed pretty thorough. However, I looked into the fireplace later on and I looked up and saw that all the grout was missing. It had all fallen out. He had gone through the roof of our firebox and ruined our manhole. We fixed it ourselves.

He was very good and he did not try to sell us a bunch of stuff. The professionalism was very good and he kept everything clean.

Terrible experince. This company will rip you off. Not only are the prices unreasonable, the owner is rude and unprofessional. Check the Yelp reviews which will say the same. (My husband booked this guy w/o checking reviews) The service rep was nice enough. Spent an hour and a half at our house. Fixed one break in the main gas line that runs from our house to our outdoor gas lanterns. Charged us over $600. This was not the agreed upon cost. When we asked questions the owner, Eddie, became confentational, rude and condescending. The company is unprofessional and a complete rip off.

All good! Service person arrived as expected. I received a pre-service reminder call. Service was completed in a timely manner, restoring the function of my gas fireplace.

We visited the provider's showroom, discussed various options with the salesperson then purchased a burner, automatic lighter and glass rocks and scheduled the installation. I told the salesperson the size of our fireplace and he indicated that the installation technician would need to bring two differently sized burners with him to ensure it was properly sized for our fireplace area. The salesperson was very professional and courteous. The technician arrived a little late, but was very courteous. He had only brought one burner (the larger size) with him, but insisted it was the proper size for the fireplace area (it went from one side of the fireplace all the way to the opposite side). The installation seemed pretty difficult with the technician having to bend and coil much of the gas tubing in order to squeeze in the automatic lighter and larger burner. Eventually, he was able to squish it all in and light it up. We were happy to have our beautiful, brand new fireplace installation working! That evening when using the fireplace, we noticed that flames were coming up from behind the ceramic plates that line the fireplace. Not knowing the source of the fire and concerned we had a leak somewhere, we immediately shut off the gas. The next day, we called the Fireplace Man and the owner told us we were running it too high. When we told him that his company had installed it with an automatic starter that controls the gas flow. He then told us that the pan was set too far back. He informed us that we needed to fix it by digging out all the glass rocks and resetting the pan. He did not offer to have his technician come out and fix the problem he had created. He recommended that I do it myself. On systems I'm not trained to fix. That was all I needed to hear, so we called another company out who indicated that the burner was oversized for the space, they put in a smaller burner and now everything works perfectly. This other company also indicated that they could have done it for about half the cost. I will not use the Fireplace Man ever again and suggest you do not do so either. I believe there are better options for you that can be found on Angie's List.

Due to colder weather tried to make an appointment with Fireplace Man in November. I understood that due to high demand the earliest they were able to come out was mid-December. Made an appointment for 8am, providing my address and contact information. On the morning of the appointment, at 8:15am I received a call from the technician stating that he was on his way, but would be able to get here until about 8:45am. At 9:15, I called the technician back through caller-ID number and no reply after two attempts. I then called the main office. The gentleman I spoke to, knew immediately who I was and informed me that they did not provide services in my area and that he instructed the technician (who was already on his way) to turn around and not to come here. He stated that he tried to call me, but received no answer. (My phone did not ring. There were no missed calls or voicemails during this time period). What is puzzling about this situation is not the fact that they would not perform the service in this area, but that Fireplace Man had almost a month to let me know that I live outside of their coverage area and to allow me to find another service provider. That they failed to do. Additionally, not letting me know of the cancelation of my appointment when the technician was already on his way was exceptionally unprofessional. Overall, very poor performance from a service company. I would not seek their services again.

It stated off bad, got a little better, then bach to bad. The estimate was $3097.00 + freight. This price was to purchase and install the fire box & the pipe that goes up through the ceiling/roof. My husband is a contractor and had already built the frame and installed the cement board. All The Fireplace Man had to do was set the box in the frame, add 12 screws and run the pipe through the roof. For insurance purposes we had to have a professional fireplace company do this part. The estimate was about $1000 higher than their competitors estimate, but this wasn't the main reason we chose not to hire The Fireplace Man. The salesman who greeted us was Mike. When we told him we were looking for a wood burning fireplace, he said "You don't want wood burning. I'll sell you anything you want, but you don't want wood burning. They're only 10% efficient". I felt insulted and walked away. My husband continued to talk with Mike. Upon finding out that my husband is a contractor and he actually knew a little something, Mike changed his tune and became more helpful with information regarding the installation. However, in discussing options for our fireplace, he was quite condescending. We've had fireplaces in the past (at 2 different houses) and we walked into the showroom knowing what we wanted. It seemed that Mike had a negative comment for everything we liked. Once we finally got to the written estimate, Mike asked the installer "how much for the installation (labor)?" He said $1200 since we live outside the city, ordinarily its $800". His tone was very snippy and he actually looked down his nose when talking to us. The competitor was only going to charge $550. Needless to say, we walked away from The Fireplace Man and will never go back. My husband and I are both professionals making a very good living, likely more than either of these 2 men who talked to us like were not worthy of their time or services. Anyway, my husband, as a contractor, found another contractor who was able to install the fireplace we wanted at a fraction of the price. Our reward. Oh and I must add, the fireplace we purchased has an exhaust fan. This is an option Mike told us we didn't need. Anyway, It heats my home to 80 degrees. Quite toasty for 10% efficiency, lol.

Fireplace man did a very thorough job. He was quick kind and knowledgeable. I would use him again.

Very well. The vendor is a bit high because service charge only includes one fireplace and does not cover more than one fireplace. So a bit high for a short visit if you have more than one fireplace. Would use him again as it was difficult to find anyone who could service the fireplace. They are prompt and quite professional.

The Fireplace Man did a great job on the installation, It really looks good. The store can order you just about anything you want for your hearth. I'm totally satisfied. I can wait until winter.

Both installs were awesome! Did a quick and thorough job, with total cleanup. I highly recommend this company. Owner is very laid back, but don't let that fool you. He knows his stuff.

He was fine and he did a good job. He was timely and professional. He did everything I wanted him to do and I will use him again.

Unprofessional and awkward over the phone. Had weak excuse for cancelling the appointment for simple repair. Did not call back.

As previously said they did a good job in repairing our gas fire place (replacing the starter etc.) and we would probably use them again for repairs, but we would not recommend them when it comes to purchasing an outdoor fireplace. Their products may be good but when we went to the store to see various floor models so we could make an informed decision on which model would best suit our needs, the salesman was rude, very unhelpful and just kept telling us how busy he was. Glad business is good for them, but we were serious buyers, and felt if we couldn't get help when trying to purchase a fireplace, what kind of service would we get in the future? We left the store and made the purchase elsewhere.

Fireplace Man is professional and knowledgable. Will use again.

Everything went well according to the tenant. My only complaint was they charged me more for the time of year. When I called, they told me the fee was $175.00; they called back later in the day and said it would be $275.00 because this was their busy time. Strangely enough, for their busy time, they were able to make an appointment with the tenant that same week.

Service guy arrived on time as scheduled. Installation did not take long. Showed me how to operate everything. He cleaned up after himself. We were very pleased with the work done.

They were good. I have used them once and will be using them again next fall. It was running for the winter and it did fine. They were very reasonably priced. They were very efficient and on time.

He checked all the gas fittings. He made sure everything was up to standard. He did an inspection for a remodel. Someone installed a fireplace and he did the inspection. The price was middle of the road. The quality was good. It was excellent.

After three unsuccessful visits to try to repair our system I called again. In a return call I was told the problem was a defective valvle and it would cost $635.00 to replace. Thinking that was too much I called another firm and the problem has been resolved for $135.00 in one visit. I knew that TheFireplaceman was expensive but found out just how much. We will not use them again.