Express Top Glass

Express Top was quick to come out and set up an estimate when a rock cracked our window. They came out and were even early to the appointment. Said we needed to order the glass because it was a size they did not have on the truck. No big deal. Gave them a check for $90 as a deposit to order the glass and they said we will be out at 11 to install it the next day. The next day rolls around and I get in contact with Express Top and rather than being out there to install the window, they thought they were out there for another estimate for whatever reason. Again, no big deal. Miscommunications happen and they set an appointment for 9am the next day to replace the window. The tech arrived on time or close enough to 9am, but he left my house twice to get tools/materials. We had plans that morning (because the original installation was supposed to be the day before) and as soon as the tech said that he no longer needed to be inside the house and all he had to do was clean up outside, my wife and I gave him the check for the remainder as we had to go. We didnt even make it into the garage before the tech had jumped in his car and bolted, leaving thousands of shards of glass all over my garden, the walkway to my house, the sidewalk and along the fence area where he set the broken glass down. I called my contact at Express Glass and told him this. He said that it would be taken care of. Nothing. The service at Express Top Glass started out great and I understand that miscommunications happen, but I would not recommend this company to anyone.

Roberto was very good. They were able to schedule a free estimate visit quickly. Then they were able to return within a couple of days with the necessary replacement parts and do the repair. Great job.

Very professional On time for scheduled services Neat and attention to details

Quality and service was excellent. Will hire again.