EUROPEAN TILES DISTRIBUTORS

Went pretty well. The installation was a little helter shelter but the end result was okay.

I would say the installation was 85% satisfactory. Initally the work perfomed was quite good but as the project went on the quality began to slip. i think they were trying to get to another job site so started short cutting. Example: #1. When they got to the first threshold that met other tile, they called to my attention that the 2 did not match in height so I gave them matching tile for the kitchen and they reinstalled these piece and had a nice fit. However, when they got to bathroom the tie-in with grout was done rather poorly. By the time they reached the master bedroom and where it met the bathroom they left about a 1/4" difference where one could stub toe or catch on. #2. When they did the upstairs we worked well together to get the phone and security lines covered. We also addressed and took care of the security line out of the master bedroom. However, after they left and I went to clean up, I found that they had left all the security wires out in the open in the living room. It goes all the way across the living room and down the hall. In order to rectify this situation, we will have to take off all the baseboards in the dining room and try to run the wires behind it. This I would not have minded if they had told me. Since in the other cases they had come to me and showed me the problem, I assumed they would do so on anything similar. Once again I think they got pressed for time and chose to ignore. #3. The grout I choice was a dark beige (light colored). As they got closer to being finished more thinset was allowed to come up between the tile so I have some beige grout and some dark grey. Makes the floor look dirty in places. #4. When I went into pay (on a Tuesday morning) and expressed my dissatification, George gave me the impression that they would have someone out to fix the problems that morning. When I called in the afternoon to see when they might show I was told...Oh know it will be Thursday or Friday. WE WILL SEE. #5. We were trying to live in the house while all this was being done. I indicated to Melvin their foreman that we would have to have the upstairs completed before they started the bedroom downstairs so we would have somewhere to sleep. I also indicated that we would appreciate some advance notice. He came in one morning and said they were ready to start of the bedroom. I was able to at least get my main medications out of the room. Had they completed the liviing room before starting on the bedroom, they could have moved the bedroom furniture into the living room which would not have blocked off use of the master bedroom and I could have gotten to things such as PJ's and underwear....but that was not the case.

We got excellent prices and excellent advice on the high quality tile we chose for our bathrooms from European Tiles. Their salesman was knowledgeable and helpful from start to finish. I recommend their product and their personnel.