Eric Herrera Tile

We had to have them redo the shower floor, as there was some miscommunication on how high the shower floor was supposed to be relative to the bathroom floor. They got it right and my wife was quite happy. The tile grout she picked out did not look as she expected, so Eric used some grout coloring material to change the color to make the shower look as we had intended. I would highly recommend Eric. He did everything asked of him to make to end product look exactly as we wanted.

Eric himself came out and checked out the problem - 2 other contractors said "rip it out and start over" - Eric was the only one to say - "lets try this first"...well guess what - he saved us over $4,000 by being innovative, conservative and honest - he "drained" the shower at the base of the wall and allowed the water to drain from behind the tile - he sent his crew back and they sealed all the 45 degree meet points - we tested for a week and all was good. I am a Real Estate Broker and in my 30 years this guy was the most honest and knowledgeable contractor I have worked with. He is prompt / professional / conservative and CLEAN - no mess after the job Absolutely no question we will use him not only for repairs for but for rehab and/or new construction. Eric - thanks brother - you saved me a ton of headaches!

He gave us a quote within a day of our initial call. A few weeks later we called and asked him to do the job. He worked with us on the job going over our expectations until we were thrilled. He never made us settle and pushed himself and his crew to make our porches beautiful. Very satisfied and would hire him and recommend him.

Eric was very responsive and professional in the quote process. I will not hesitate to contact Eric for future tile work needs.

Eric was very responsive and returned my call immediately. He came out the same day I called him to do an estimate. I was surprised by the estimate and decided to go with his company. His price was mid-way between the two lowest estimates I received. He gave contact information for the plumber and shower installation company. Eric and I texted a couple of times, but he sent his contractors to my house very shortly after we initially spoke. The work performed was awesome!!!! I am very happy with the results. His contractors were very responsive, prompt, responsible and efficient. They cleaned up after themselves eveyday and told me when they would be back the next day. My bathroom looks amazing, I am happy I called Eric! His price is exactly what he quoted me, no hidden charges. Thanks, Eric!

Awesome work! We interviewed a number of companies prior to selecting Eric. We are very pleased with the great attention to detail. He and his brother were on site checking on the progress each day and we always felt we were in good hands. The crew were all very professional and worked steadily throughout the day. The end result is a bathroom that looks amazing!

Outstanding! My wife and I were very pleased with their work in every respect. If I have future tiling projects, I will have absolutely no hesitation in using them again.

I can't say enough good things about Eric Herrera tile. He gave me a written estimate which he stuck to. His guys showed up on the day scheduled and finished the job earlier than expected. What was most impressive to me was that they erected clear plastic sheeting over their work area in an attempt to limit the amount of tile dust that blew into my house. They hauled away all the carpeting they replaced, saving me the hassle of doing it. Most importantly, the tile looks fantastic. My only regret is that I did not have Eric Herrera and his team come by when I bought the house and have them do every room. These guys are great and I wouldn't hesitate to recommend them our use them in the future.

I am super Leary of contractors due to prior bad experiences. But, I can honestly say I would use them again in the future without hesitation. We had one minor concern which we brought to Eric's attention. He immediately was on top of it and took care of it right away. These guys stand behind there work and provide something that can rarely be found these days, customer satisfaction!

Called him in for estimate. He suspected our beautiful marble tile bath needed whole replacement due to poor underfloor. We weren't convinced, so hired him to just repair loose tiles. I came in to check on the job and talked to the workers. They showed me how bad the sub flooring was so in the middle of job we changed to entire re-tile. He had some great recommendations for tile stores and even agreed to pick up the tile for me. They worked fast and MAN, when I saw the finished job I was impressed! It was beautiful, quality work! It looked amazing! We decided not to retile a secondary, smaller bath that had the same problem so they just repaired that. They also recalked our other bathroom. They also sealed our marble counter top. Eric is great. Fairly easy to reach by phone, but also does text messaging which is sometimes easier. Two issues that he was extremely professional about. We mistakenly had our house newly painted and floors refinished before they did the work. They dropped some of the tiles and left some marks on my wood floor and we found some scratches in the walls. I mentioned it to him and he promptly apologized and asked his guys to be more careful. Secondly, we had a lot of different workers in and out of the house. We noticed a few of our own tools went missing. I asked him if they got bundled into his workers' tools when they cleaned out. He promptly checked with his guys and reported back to me then offered to buy us replacements if we couldn't find them. Nice guy, very professional. No hesitation recommending him. He does the best job and in a timely fashion.

It might be better in the future for Mr. Herrera to be up-front with his customer and tell them he doesn't want to do the job. Honesty is always your best policy. If the job is too small then just say so. Very disappointed! Cannot in all honesty recommend someone that is not honest with his customers! Will definitely NOT be using Mr. Herrera.

Eric called and met me one day after my request for quote. He was on time for our meeting and provided the quote the same day. Very satisfied.

Eric came to the house and evaluated what we needed to do. He told me exactly how much tile and supplies I needed to purchase. His two man crew came by at the time and date we planned. They removed the shower pan and one row of tile on the shower walls. I didn't want to replace the entire shower wall, so they were very understanding. They worked with the extra tiles I had on hand and they were careful not to break any unnecessary tiles. They installed hardi and tile on the section of the walls that were removed. The shower floor was mudset and tiled. The grout was sealed. Benny, his main tiler, was very meticulous and did an amazing job. I have now had the shower for 7 months now and I still have yet to see any defects in their work.

He was very knowledgeable but I never received a quote.

Eric Herrera was very professional and very prompt. They came out and measured and told me up front what the cost would be and what they would do. The came out on time. Chipped out the original slate tile measured and cut the new slate tile. They had taken the time to even match the grout. they were very professional and cleaned up all materials. The finished job cost exactly as specified and look very professional.

They did an excellent job and can't believe how much nicer that bathroom looks! They were on time and cleaned up after themselves, you would never know they were there. The floor looks so good trying to decide what I want done next. Would highly recommend using Eric and team again

Initial response was very good I found his costs to be higher than some other estimates but because he had such good reviews thought it would be best to use him. I found him to be very pleasant and he was quick return calls and answer questions. Pros: - His crew was fairly courteous and showed up on the days they were supposed to. - Eric was responsive to my requests. Conns: - Sloppy work, this was due in most part to absolute lack of quality control. In my opinion Eric should have shown up each day to make sure his crew was on track and the quality of work was in line with his ?good reputation?. - Jobs took several days longer than initially quoted. Itemized list of sloppy work: - Work had to be redone at end of hallway as spacing between tiles was noticeably uneven. - There was damage to floor tile in one of the bedrooms (not intended for re-tile) from close proximity demolition, this forced me to expand the scope of work and re-tile additional bed rooms. Eric cut me a break on the cost of one of the rooms but recouped some of his cost by nickel and diming me on some other items. - While cutting out some tile old boarders they sliced large gaps into the each doorway, even after I brought it to Eric?s attention, no attempts were made to repair the noticeably large gashes. - Work done on bathrooms was absolute waste of money. Eric cut me a break on that cost on this item as well but at the end of the day the tile was not enhanced (darkened as I asked for) and all the caulk work had to be redone (due to lack of quality control) as the caulk color used did not match the tile. They just used white everywhere and then had to pull it all out again and use caulk to better match the bathroom tile color. To make matters worse second time around there was areas missed around the ceiling. Again had there been quality control review this never would have happened.

I had been in my new house for about 4 years when one evening entire rows of ceramic tiles buckled up with a terrible noise. It looked like an horror movie. I called Eric Herrera and he came on the day and time planned to look over the problem. I first showed him the line of tiles in the kitchen and he suggested we replace them. But then I showed him the same problem in the living room and, as I had expected, he told me the problem was too spread out and that we would have to replace everything. He gave me a quote and the names of wholesale store in which I could buy new tiles and grout at a good price. We set a week for the work to be done and his team arrived perfectly on time to begin removing the old tiles. Throughout the process I got to see the cause of the problem: the builder had not cleaned the slab from paint and other residues before placing the tiles. They also inspected the slab and found only a hairline crack. After a thorough cleaning of the slab and placing an uncoupling membrane, they installed the new tiles. Eric recommened the uncoupling membrane over the hairline crack in the slab but I decided to have it throughout the tiled area to further reduce the risk of having tiles pop-up again as the slab contracts with changes in weather. The tiles were installed in diagonal as I had requested. They started the work at the fireplace, not the most convenient location to start, but this means the tiles are symetrical when one looks at the fireplace. This was an additional touch I had not requested but that they did automatically. Eric came at least once daily to check on the progress and quality of the work. It has been more than a year and I have had no concerns. The tiles are as gorgeous as on the day Eric's team left my house. No crack, no "empty" sound when knocking on the tiles. Update after 2.5 years: everything still looks great, not a single tile has moved, and not a single tile sounds "empty" when knocking. Still extremely happy!

We finally got a tile with straight edges. They left scratches on the stainless steel stove, they cracked the toilet. They left grout all over our driveway and we can't get it off. The same thing happened on our sidewalk. I even caught one them getting in my redwood and some of them was missing. The laying of the tile was good but I could not recommend them. The main reason why we got on angie's list was to get a contractor that we feel good about. They did not strip down to correct the spot between the tile and carpet. I do not want them back again in my house. They told us that they could use filler in the grout. I went back to where they bought the grout, bought the filler and ended up filling the grout ourselves. We even paid $350 to have the grout filled. One of the main reasons we went with them was because they were rated so high on angie's list. The people they sent could not speak so I cannot communicate with them at all. Our water heater was leaking when they moved it. I kept showing them what was leaking and they were doing nothing about it. Finally, I called Eric then he came over and fixed it. I don't want them back in my house after all the things they have done. We stored our fanning room table in the garage and covered with glass. While it was in there, they were putting there drinks on it. It also left stains on the table. I can imagine them having done this to me and others before.

Eric promptly sent us his bid after his appointment to look at the scope of work. His installers showed up at the agreed upon date and time and were very courteous and professional. They got to work right away and kept me updated during the tile install with their progress and any issues they encountered. I was surprised that the work was finished in one day and both bathroom floors and redone showers look better than new!

I cleaned out the pantry (I knew there would be dust) and moved the dining tables. The crew moved the appliances. I wish that I had taped the cabinets (to prevent the inevitable dust). The crew arrived and taped off the kitchen and dining area to prevent as much dust as possible from getting all over the house (there is no way around it - you're going to have to clean up dust). They proceeded to remove the tile and backsplash and haul away the debris (yay!!) by the end of the first day they had laid most of the tile in the kitchen area. Day 2 they competed the dining area, fireplace, back door and backsplash (including replacing damaged Sheetrock). They were attentive to my concern about completing the back door ASAP since I have dogs who have to go outside. Day 3 the crew arrived and completed grouting and moving appliances back in. Be prepared to eat out for a few days (or live off trail mix) but it was so worth it!

Great. No complaints.

Due to water leaking behind the wall in our shower we needed to have the entire shower replaced, at the same time we decided to have the bathroom floor retiled. Eric was always very easy to contact, very professional. His staff arrived on time each day and worked very hard to not only provide a first rate job but to make sure everything was done as I have requested. Could not have asked for a better experience !!!

I did not contact this company

It looks clean and mildew free. And they cleaned up the mess of the prior botched job. I'm very happy!