Dirt Free Carpet & Upholstery Cleaning

The first tech that came out was really nice but the beige carpet and furniture turned yellow. the company sent out two big burly guys to assess the problem. They pulled up the carpet in the corner of the living room and said it was cheap carpet and that's why it turned yellow. They didn't put the carpet back down and over the years it has frayed. That was 12 years ago. I would never recommend them.

I paid them to clean the grout in a house I am putting up for sale. They basically use a very loud van mounted pressure washing/vacuum system that smells like a giant lavatory to accomplish this. The short version of the story is that my floor and cabinets were covered in residue after their "residue free" service unsuccessfully cleaned my home, and they damaged my walls by dragging their hoses around corners in the process of cleaning down of of the hallways. Their technician, named Peter, is apparently related to one of the managers and he made such a mess in my home I asked them to send someone different to come back again and fix the mess he made. They sent someone else to come clean the mess up and try my floors again. He was much more careful and did a more thorough job. That being said my grout is still very unevenly cleaned and their pressure washing system began putting holes in my grout, so I will not be asking them to come back a third time. I called to ask them how they wanted to address this and they keep telling me that I have to call at 7am or 5 pm to try to catch their chief technician. I called at 430pm and he had already left for the day. He is not willing to call me back to address the issue, so my next step is to file for a refund with my credit card company because I will have to pay someone else to come clean up after the company I paid to clean my floors. See the photos to see what my home looked like AFTER they cleaned it.

Not well. Had to have them out again to re-do, plus price was way over what was advertised on tv. Technician was extremely arrogant.

The technician was prompt and did the three rooms as requested. Some of the stains came out but not as well as I expected. Overall, they did as good a job as previous cleaner,s but not noticeably better.

They charged me $425 and did a horrible job. I should mention that I'm in high rise loft which means they had to use a portable unit. Rather than using that though they used a foam and then just dry rubbed the carpet. Besides not getting the dirt out, it left the carpet very stiff (it's a shag).

I have been pleased and will only let Paul do my carpets!

I really enjoyed the carpet cleaning. They did a nice job.

This provider came to the house and had us sign paperwork and pay up front before work was done. This provider did not get the grout clean. He sealed the grout before he even cleaned it. He splattered white stuff all over kitchen. The manager came out and looked at what had happened and stated that he would remove the seal and re-clean the tile. They did remove the white splatter in the kitchen. After cleaning the grout, the seal takes over four hours to dry so we could not see that it wasn't clean until after he was gone. Also, our house is only a year old and his truck left a big stain on our driveway. I would like to warn people not to sign the agreement before the work is done. I asked for my money back and they have refused.

This is the second time we used the service. No complaints from the first visit. The tech presented well and went straight to work. He found some issues which required treatment to clean (we have animals). The problems began when we asked how much. Long story short, the company believes in ?flexible pricing? structures. A more cynical person might believe they are trying to get everything the market will bear. You get charged what can be negotiated on the spot. It is not unlike some car purchases I have made. I prefer not to deal with such tactics. A repeat customer should be treated well, not as a onetime source of income to be charged whatever can be had. Such tactics always leave me feeling a bit slimy and wondering just how much I was taken. It?s a shame really, they did a good job. If their pricing was more straightforward we would likely use them regularly. My suggested tactic would be to allow the tech to arrive then begin negotiations. Cut their asking price in half and do not budge. If a deal cannot be made ask them to leave. They are the ones who are losing time and material. The game can be played both ways.

DO NOT USE DIRT FREE UNTIL YOU HAVE READ THIS AND OTHER REVIEWS-- BAD!!! We hired Dirt Free to clean the carpets in a home we had just purchased prior to move in. WISH WE HAD CHECKED THE ANGIE'S LIST REVIEWS FIRST. 1. Paid Premium carpet cleaning price-- lots of marketing hype over their special processes that provide a very clean carpet. 2. When the Dirt Free techs showed up for carpet cleaning they wrote an unsolicited additional proposal for non-requested services totaling over $4,000 for carpet stretching $675, grout cleaning $2500, spot pet treatment, an additional full house pet treatment, etc. No mention in the quote of and quot;filtrationand quot; or a price for cleaning it. 3. We said no to all upcharges except for treating a few pet spots. 4. Approximately 2000 sqft of carpeting including steps were cleaned by a man operating one cleaning wand in about 45 minutes. They were out quickly after I said NO to the extra $4000 quote. We were confused how the work could be done so quickly. 5. After taking a very close look a the work we understood why he was so fast. He ONLY cleaned the middle of the rooms never fully clean the steps. He did not clean to the trim boards as ALL the other carpet companies we used prior to and since have done and done well. Dirt Free stopped cleaning approximately an 1and quot; to 2and quot; from the trim board leaving a layer of dust, pet hair, etc untouched. WHAT? That was the purpose of cleaning before moving in to remove all that prior to moving in furniture. 6. Called to complain and they sent a tech who said it was and quot;filtrationand quot; at the trim boards all through the house due to the previous owners not changing air filters frequently enough. The tech said he would have to give a special quote charged by the linear foot to clean to the trim and a fee for an enzyme to remove the and quot;filtrationand quot;. I pointed out the dust, pet hair and that I would not pay the additional charge (never mentioned or included in the extra $4000 quote the day of service) until they completed the initial cleaning ALL THE WAY TO THE TRIM BOARDS THROUGHOUT THE HOUSE and we could see if in fact it was and quot;filtrationand quot; as they now claimed. 7. The tech said WE DO NOT CLEAN TO THE TRIM BOARDS. What? I was getting no where so I thanked him and told him I would call the owner and he was gone without cleaning around the trim boards. 8. Talked with the company owner who was quite rude and insistent that the edges of all the carpets would not be cleaned. He sent another tech who said it had to be hand scrubbed as they do not clean to the trim. The tech and gave me quote for approximately $500 to hand clean carpeting only in a few spots. The one spot he finally cleaned to the trim is clean and looks fine-- no dust or pet hair and the dark line at the trim board said to be and quot;filtrationand quot; did not reappear as the tech said it would. 9. I burst out laughing when the second tech said the since I was unhappy with the service owner authorized him to give me 50% off the grout cleaning so it would be $1250 vs. $2500. What? The few areas I need cleaned could be completed by another Angie's List provider for about $300 total. They did not perform a premium priced carpet cleaning service correctly but wanted to charge me $500 more to clean to the walls in just a few spots and then had the nerve to offer another overpriced so-called and quot;discountedand quot; expensive service-- a total of another $1750 pre-tax. 10. Spoke with the owner again. Again he was very rude and told me they do not clean to the trim boards and raised his voice about the cost of sending 2 additional service techs out after the initial job saying he was making no money on this job. I realized I was wasting my breath as he would not do the work completely or properly. There would be no refund so I could pay another company to come in and complete the unfinished work. 11. We then vacuumed and cleaned around all the trim boards ourselves. Lesson learned DO NOT USE DIRT FREE AND CHECK ANGIE'S LIST FIRST! Bottom line, we will never use this company again, when asked we tell others NOT TO USE THIS COMPANY. For the house we moved from we hired another carpet cleaning company highly rated on Angie's List and they did an amazing job-- all the way to the trim boards for a fraction of what we paid Dirt Free. We also cautioned our realtors about this company as well.

Was quoted $120 at a home show for carpet cleaning 3 rooms of ANY SIZE and stairs. I know how these things go, so I made sure they new the size of the rooms and made them confirm that the was the price valid. I am not exaggerating when I say I triple confirmed. They said yes...we scheduled. I called the day before to move our appointment time and they did not even have us scheduled! I rescheduled and again validated (triple confirmed again) the price and rooms we all included, no exceptions. She confirmed. The guys show up and BOOM - they wanted over $200 and acted like they were doing me a favor to bring it down to $170. I asked them to leave and they decided to and quot;matchand quot;. Here's the issue - they are trained to do this. I could tell from the responses I was getting that they were very rehearsed It almost sounded like they were reading. I would say the entire experience reminded me of dealing with a used car salesman, but that wouldn't be fair to the used car salesman. It was the worst experience I have had with any vendor in years. Will never call them again...obviously.

Abel arrived on time. After a walk through of my home, he got my carpet cleaned within 30 - 45 minutes. Carpet was dry within 3 to 4 hours. Before he left my house, he gave me an estimate to have my other floors cleaned. I thought the estimates were a little high. I won't be using them again. I will use another company that I have used in the past that will beat them in price for the same work and same quality.

We scheduled Dirt Free Carpet to come out and clean our carpets on Tuesday, May 13th. When we made the appointment we were told it cost $120 to clean three rooms and each additional room would cost $39.95 and the hallways would cost $1.00 per linear foot. Once the technicians came and did a walk through they made a high sales pitch to have extra treatments done, in addition to what we were already paying they wanted an additional $200 for pet stains, an additional $375 for high traffic areas. Since we have never had any extras done with other carpet cleaning companies we opted not to get these add ons. Since we did not take these add-ons the technicians only spent about 15 minutes cleaning our carpets. Part of the carpet cleaning was supposed to include a and quot;quick-dryand quot;, when the technicians left our carpets were soaked. We had to run both ceiling fans and floor fans to dry the carpet. After 2 days the carpet was still damp. We have been reaching out to Dirt Free since the carpets were supposedly cleaned, the owner Aubrey chooses to call our home number knowing we are not home when we have given him both work and cell numbers. I would not recommend this company to anyone who needs their carpets cleaned.

When appointment set up by phone with owner, I was quoted a price of $120.00 to clean 3 rooms plus a charge ,if necessary, for pre-treatment in one room that had pet urine on carpet. Techs cleaned one room only for the $120.00 fee. I was charged $180.00 for pre-treatment and another $100.00 for unauthorized sanitizer. Total bill-$441.66 for cleaning only one room even though three rooms were offered in the quoted price of $120.00 When called into the room to ask if odor was gone, I indicated that it was not and was told it would disappear in 72 hrs. Odor never went away nor did it improve. I was stonewallled by owner after his promise that he would call me back after speaking with his tech whom he dispersed to my home to check out the room. Tech stated that room should not be re-cleaned as cleaning might make odor worse. and tech agreed to partial refund. At this time I have not heard from the owner as to a resolution even though I spoke with him subsequent to the tech's visit. I did go to my local pet store and purchased a cleaner for under $20.00 that took out all odor.

They tried to quote me a price over the phone but when they got here it was a different price. When they got here, the guy seemed like he didn't know what he was doing. The condensation got in different places and he dirtied the carpet when he took the equipment through the house. They didn't move out my dryer to clean behind there and I had asked them to clean in my pantry and they said they didn't do that either. It wasn't good service at all.

This was the most ridiculously crazy and awful customer service experience I have ever had. We called them to remove a couple spots in the carpet of a home we just bought. My wife and I have owned multiple rentals and we've dealt with carpet cleaning before - we didn't expect like new carpet - but we did expect an improvement. After 15-20 minutes of cleaning, and 5 minutes of trying to up sell us on a grout cleaning we neither wanted nor needed, the spots remained. My wife indicated she was unhappy with the service and wanted them to fix it. They said they would - for another $139. At which point my wife said she would call the owner. Meanwhile, the employee wouldn't leave and finally waited in the driveway. The owner yelled at my wife, refused to make things right and threatened to come to our house and call the police. At which point my wife called me. She was home with two small children in a new city with two men she didn't know refusing to leave the property. I called the business and told the owner he could send us a bill, but that a billing dispute wasn't typically a criminal issue, and that he was to leave my wife alone or I would call the police for trespassing. Long story short, the owner called the police who gave my wife a hard time until she invited them to come inside and look at the carpet. At which point the owner of the company and quot;suddenlyand quot; agreed to re-do the work with no additional charge. The police waited at the house until the job was done and asked the owner, at my request, not to return to my house. The owner was belligerent, did poor quality work and attempted to bully us into paying anyway. I don't think he understands what it means to be in a service business. He kept screaming (literally) on the phone with me about theft of service and how he was going to my house where my wife was alone with two small children to and quot;show meand quot; that you can't refuse to pay for services in Texas - after I told him to leave us alone and send me a bill. What he missed was, that if you fail to perform the service you are contracted for - say by dropping me off in Cypress when I paid to go to the airport - you shouldn't expect immediate payment in full. This was hands down the worst customer service experience I have ever had.

This is the second time I've used them. They are hassle-free and competitively priced. I just let them know what I need and they take care of it. They are professional, have great equipment and they are usually in and out in 30 minutes. It never takes long for the carpet to dry either. I'd highly recommend them.

They said the grout was going to cost as much but when he got here, there were 16 reasons why it was going to be something else but this happened a long time ago, he might not even work for him anymore. I did not have a good experience with them. He did do a decent job cleaning.

The guys showed up around 9:30 am and told me all about their product. They did a test on the vinyl floor and on the carpet before they got started. The product did GREAT initially, so I said go for it. I had more area of carpet to clean than the vinyl yet the process to clean the vinyl was more than carpets. Could have saved the $255 the product did not make a difference on the vinyl. Upon completion of the cleaning, the carpets looked real good, some but not all of my tough stains were gone. Their product could not remove the staining associated with Juice, Sodas or some coffees. They left around 11:30 am. It took what seemed like FOREVER (over 24 hours) for the carpets to completely dry. I was promised by Aubrey when I booked the appointment to get for free and quot;super dryand quot; which was valued at $100.. guess this never got communicated to the technicians, or maybe Super Dry is it will dry in 24 hours instead of 2 days, never really asked about the super dry, was just excited to get something for free?? Its been a few days and now i can see what appears to be some of the stains are resurfacing, and streaking from the cleaning. I am a bit disappointed, but that is my fault because I really had such high hopes for the product actually keeping the stains away or even getting rid of them and that my carpets would stay nice for an extended period of time. I was slightly overcharged on the invoice - (the numbers don't add up). I noticed this after the guys had left so I called the office to request when they received the copy of the invoice if they could check the math. Got a call back saying they confirmed I was over charged slightly and will issue a credit. Have not seen that credit yet at the time of this review. No I have not contacted the company about my displeasement, I honestly don't think they can do anything. I just don't see how a second time can make it any better. No I will not use this company again - nor will i refer them to any of my friends/family UPDATE- I have had dirt free come out to my home 2 more additional times and still are unable to correct the streaks caused by the 1st visit. Now they will be coming out again to and quot;take picturesand quot; of the results. I had high hopes both times that they would be successful in removing the and quot;streaksand quot; left by their equipment. No luck. Please note if you choose to use Dirt Free - The CARPET always looks great when it is wet or damp - if you have issues upon drying - CALL THEM RIGHT AWAY - as this process is LONG and DRAWN out to get the “Guaranteed Satisfaction”.

I have used Dirt-Free before and have always been very satisfied with how clean they get my carpets, despite multiple animals living in the house. This time was no different. I strongly recommend Dirt-Free's process! They truly do not use any solution or chemical that would leave any odor or residue so the areas dry quickly and they smell and feel like carpet, not like soap or teflon. And the carpet stays clean for a long time. It may seem like Dirt-Free costs more than some others, but you DEFINITELY get your money's worth!

Called and scheduled appointment for the next day. Both driver/cleaner and office called to verify arrival time. Very satisfied.

Great call. Both driver/worker called to verify arrival time. Work was done in a timely, professional manner. Joahn, the tech did a great job-

They came on time on a Friday evening as requested to clean/extract the carpet in the hallways of office building. They oversprayed the pretreat chemical onto the cove base leaving white spots. They could not get out even the stains that I could get out with "Spot Shot" spray cleaner. Had to call them back to do several spots and clean the baseboards. After their second attempt on several big stains, I did it myself with better results.

They did a good job and I will use them again.

I like the way they cleaned the carpets. It is stain clean and it is dry, dries very quick for walking on it that day. We use them every year.