CRYSTAL CLEAR WINDOWS

This was the worst experience I have had with a service provider. The crew used rags and metal scrapers to clean my windows which left the glass scratched, streaked and smeared. I called the company and complained and was told that a new crew would come out and reclean the windows the next week. The next week no one showed up. I called the company again and was told that the owner had a heart attack and that the son would research the schedule and get back with me. I heard nothing back and called again. I was told that there was no record of the company promising to come back out and clean the windows. I was totally disgusted with the lack of responsiveness and quality service. Their work is terrible and their customer service is terrible. DO NOT USE THIS COMPANY!!

This was a terrible experience where an apparently ill-trained and poorly supervised crew damaged dozens of windows throughout my home. Instead of simply washing the windows with cloths or squeegees or other glass-friendly materials, as I had expected, the crew used metal scrapers that left scratches on the glass, nicked the window frames, and gouged the molding around the windows. The owner of Crystal Clear Windows promised to pay for damages but then reneged, so I was left with a $780 repair bill and had to wash the windows again after the repairs were completed.