Crown Overhead Doors

The work was done well but was overpriced.

unknown

I called Crown to get an estimate on a couple of garage door openers and a gate operator, and they sent someone (Mat) out the same afternoon. I appreciate the fact that Mat didn't try to upsell me on any of the equipment. I pretty much knew what I wanted (LiftMaster 8065 openers), and Mat offered the 8165's (a better model) at a price comparable to what at least two other companies quoted for the 8065's. The quote was $300 per opener for equipment and installation and $50 in taxes. After thinking about it for day, I called Mat back to schedule the installation, and he gave me an appointment for the next day. Jonathan was scheduled to show up for the installation at 9am. He actually showed up about 20 minutes early (which is fine). He was very quick and efficient, and worked with me to program the two remotes per my preference. The new openers work great and look great. I'm very happy with the installation. Jonathan also pointed out a few future points of failure with my rollers, so I'll be thinking about getting those replaced later. Overall, I was quite pleased with the experience. In the end, I decided to go with another provider that specializes in gates for the gate opener.

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unknown

I called Crown Overhead Doors thinking they were The Overhead Door company. They are not. My garage door spring broke and I could not get my car out of the garage. Crown sent out what turned out to be an independent contractor to repair my garage door. He told me I needed a broken spring replaced and it would cost $325. To replace both springs would be $510. I gave the go ahead because it was 6PM and I needed to get my car out in the morning. While the man was doing the work, I had some time to research the company and the price. They were not listed on Angie's List, but I reviewed other companies that did the same repair. I discovered that, although their website says they offer competitive prices, the price that they were charging me was more than twice as high as it should have been. I pointed this out to the repair man and he admitted that they were high on their prices and parts. He ended up discounting the price to $460 but that was still twice as high as it should have been. The repair was fine but I was ripped off on the price. I would not use them again.

The door was not shutting properly. I called for an appointment for the next day and Albertino was right on time. He adjusted the timing on the door and showed me how to do it myself if it needed adjusting again. We have used this company since we've been in our house (1991) for the various garage door repairs and installed a new opener 2 years ago after the old one finally bit the dust.