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27 years of trusted experience
Emergency Services Offered
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Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
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Reviews
3.713 Reviews
Showing 1-13 of 13 reviews
Stephen L.
06/2018
home security systems
+ -1 moreHad an existing alarm system already installed in my house. I used ConnectOne for monitoring. Their service was fine...nothing great or bad about it. It was on the expensive side though - $45/month is considerably more than competitors. The worst part was that after my 3 year initial contract expired, they renewed the contract annually...unbeknownst to me. So when I moved, I was on the hook for another 6 months of service until the contract expired. Extremely poor way to treat a customer. They were unwilling to discuss the contract and actually tried to blame their payment service. Extremely poor customer service regarding this matter. I would not recommend this company at all. Stay away and look for one of the many many better options for home security.
Description of Work: alarm monitoring
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Christopher O.
09/2015
home security systems
+ -1 moreThey're fine. There's nothing particularly good or bad about them. It costs $39.99 monthly. I have a three year contract with them. It has been going good. Everybody so far has been pretty good and pretty respectful. I haven't had any issues.
Description of Work: I use ConnectOne for alarm.
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Yes, I recommend this pro
$39.99
Lisa M.
02/2015
home security systems
+ -1 moreThe provider did a great job, very knowledgable, efficient and great price. ADT also came out but were higher, less informed personnel and poor management.
Description of Work: Fix and engage alarm system in new home
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Yes, I recommend this pro
$99
ALVIN P.
08/2014
home security systems
+ -1 moreOur home has a DSC security system that was installed by Ranger American when the home was built some 13 years ago. We are the second owner. The system has never been used by us or the original owners and was in need of repair and start up. We contacted Connect One the company who has taken over Ranger American to send a service technician to repair the existing system and get it working again. We schedule an appointment. The day of the appointment we were contacted by email that technician could come that day and the appointment was rescheduled for two days later. Unfortunately the paperwork was not correct and the technician came on the original schedule day and time, but we were not home. On the rescheduled day the technician called and asked if he could come early because he had a cancellation and was available. He came and quickly repaired and got our system operating again. The Technician, a Mr. Mastroianni, was very profession, courteous and patience.
Description of Work: Repaired existing home security system.
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Yes, I recommend this pro
$135
John Y.
04/2014
home security systems
+ -1 moreunknown
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Yes, I recommend this pro
Charles P.
08/2013
home security systems
+ -1 moreThe tv install went long on time but was performed correctly. The camera installs went fine and the system is controlled by the Control 4 system. The cameras are available for viewing with an iphone/ipad application. The next week the power went out and the router went down. When everything came back up, the cameras did not. Connect one sent someone by to look at the system and brought them back online. The same thing happened again three weeks later, and they did send someone by to fix it again, but the phone application does not see the cameras so they are basically useless. This has been going on for 2 1/2 months, meanwhile they want me to pay for the service in full. I am going to tell them to come and retrieve their equipment as they just do not seem to know what they are doing. I strongly recommend finding another alarm, security provider. PS my closet with all of the wiring was left in a complete mess.
Description of Work: Installed flat screen TV above the mantle. Installed two outdoor cameras, one each at the front and back doors.
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$2,500
Response from ConnectOne Security
Kathi L.
07/2013
home security systems
+ -1 moreButI have been trying for WEEKS to get some information regarding adding cameras to my system. I cannot get anyone to call me back after repeated calls. In the mean time my car was broken into in my driveway. Will have to use this service because I signed a contract but would not recommend and will change as soon as possible.
Description of Work: I signed up for the service because they are who our home builder used. Basic installation went fine and was pleased with the actual gentleman that did the installation.
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$500
midge L.
07/2013
home security systems
+ -1 moreSales rep was on time and very knowledgeable about security systems and provided an estimate that met my needs - both from a security standpoint, and cost standpoint. My house had been recently burglarized and I was anxious to get a system installed. She did not try to sell me all the bells and whistles but offered reasonable suggestions that would secure my home and be economical. Installation was scheduled within a week. My only complaint was with the installer - he did not seem interested in doing all the work that needed to be done without me pushing him and was not as professional as I would have expected. He left some of his equipment behind and never called to collect it. But, the system works as promised and gives me the sense of security I was looking for in a monitored alarm system.
Description of Work: Installed security system for my home
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Yes, I recommend this pro
$400
Cathy R.
04/2013
home security systems
+ -1 moreMet with sales person who went over everything in detail. Worked around my schedule and did a quick and efficient job.
Description of Work: Installed/setup alarm system in new home.
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Yes, I recommend this pro
$700
Brenda M.
03/2013
home security systems
+ -1 moreI liked their customer service. I did not like that it would be a 2 year contract. They would need more high tech to improve.
Description of Work: I used ConnectOne for a quote.
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Yes, I recommend this pro
$500
Jon-Marc N.
11/2012
home security systems
+ -1 moreSales and install went smoothly.
Description of Work: Met with the sales person on recommendation from our builder. He was punctual as well as knowledgeable. The installation was great. The installer arrived on time and did an excellent job. I would use Connect One again if the situation arises.
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Yes, I recommend this pro
$1,600
Kati J.
08/2012
home security systems
+ -1 moreSales person was prompt and quick to come out. Told sales person to charge 1/2 of total amount due on date of sale and the balance upon istallation completion. Charged total amount before installtion.Installation could not be completed until the next day due to missing parts for the new equipment. Cameras were not hooked up to record upon installation. Called to reschedule someone else out and have not heard back as of yet. I have emailed the salesperson to see if he can get this service completed.UPDATE; Camera's were actually hooked up, it was my error in using the equipment incorrectly. They had a service man come out at 7:30 at night to look at it. Salesperson was concerned about the work not being completed but it again it was user error. All in all everything considered the company stood behind their product. Was resolved in less than a week
Description of Work: Purchased two additional security cameras to go onto system originally purchased from same vendor.
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Yes, I recommend this pro
$397
Lizette L.
05/2012
home security systems
+ -1 moreREALLY BAD SO FAR. TWO DAYS ASKING FOR TIME OFF WAITING FOR A PERSON TO INSTAL THE ALARM WHO DID NOT SHOW UP. THEN THE PERSON WHO INSTALLED THE ALARM, LEFT ME WITH A FALSE ALARM AND THE POLICE COMING TO MY PLACE.
Description of Work: This is not a serious company. The sales representative came as soon as we moved to sell the wonderful services they offer for new homes in the Woodlands.The person that would come to instal and activate the service did not call and my husband waited for them to show up last 5/7/12. So Today, 5/9/12 I stayed at home and waited long 3 hours and no one called to tell me that they would not show up within 8-12 am time frame.The sales representative called me after I left her a voice mail with a message saying that I would cancel the contract since none showed up for two days at my place. she offer the person to instal to come at 7 pm. So he came, he activated the alarm, that sounded loudly for minutes, told me the codes and left. Minutes later an officer came back knocking loudly at my door asking if I was safe. I had to show my ID, then she left. Everything fine I figured that the person who installed the alarm let the alarm went off for too long.Later I receive a call from ADT telling me that I have to go to the police by monday to tell them that this was a false alarm that I need a permit. What the h ? I have to travel and I did not activate any alarm. I am not sure what the outcome will be but I hope that the contact person from Connect One Security calls me tomorrow with A GOOD SOLUTION.THIS HAS BEEN AN STRESSFUL AND HORRIBLE EXPERIENCE I DO NOT RECOMMEND THIS COMPANY AT ALL! THEY DO NOT MAKE YOUR LIFE ANY EASIER
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$100
Contact information
10750 Hammerly Blvd Ste 100, Houston, TX 77043
www.connectonesecurity.comService hours
Sunday:
ClosedMonday:
7:30 AM - 5:30 PMTuesday:
7:30 AM - 5:30 PMWednesday:
7:30 AM - 5:30 PMThursday:
7:30 AM - 5:30 PMFriday:
7:30 AM - 5:30 PMSaturday:
ClosedLicensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Home Automation,
Stereo and Home Theater Systems
FAQ
ConnectOne Security is currently rated 3.7 overall out of 5.
Sunday: Closed
Monday: 7:30 AM - 5:30 PM
Tuesday: 7:30 AM - 5:30 PM
Wednesday: 7:30 AM - 5:30 PM
Thursday: 7:30 AM - 5:30 PM
Friday: 7:30 AM - 5:30 PM
Saturday: Closed
ConnectOne Security accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, ConnectOne Security offers free project estimates.
No, ConnectOne Security does not offer eco-friendly accreditations.
No, ConnectOne Security does not offer a senior discount.
Yes, ConnectOne Security offers emergency services.
Yes, ConnectOne Security offers warranties.
ConnectOne Security offers the following services: Home security. Home automation. Home theatre.
Commercial fire.
Contact information
10750 Hammerly Blvd Ste 100, Houston, TX 77043
www.connectonesecurity.comService hours
Sunday:
ClosedMonday:
7:30 AM - 5:30 PMTuesday:
7:30 AM - 5:30 PMWednesday:
7:30 AM - 5:30 PMThursday:
7:30 AM - 5:30 PMFriday:
7:30 AM - 5:30 PMSaturday:
Closed