COMFORT SQUAD HEATING & COOLING

They showed up with a large crew and completed all demolition and new installation within 6 hours. They were very organized and clean, took care of inside my house. System completed, they tested and explained how new Nest thermostats worked along with new air filter system. I was very pleased, they did everything as was originally promised. Would definitely recommend them to a friend. I did get 3 other bids and they were very competitive price wise and more transparent than some of the other bidders as far as scope of work and components to be supplied.

Brought temporary units until instillation could happen. Would definitely recommend.

Comfort squad is freaking amazing, they put in our new trane AC unit and new duct work for what I consider is the best price I've ever seen, shout out to Carlos for coming out and explaining how our new unit and thermostat work, he really took the time to stay answer all of our questions. We've already recommended comfort squad to a neighbor just the other day, and to be honest I'd recommend comfort squad to everyone, they'd got the best pricing you've ever seen and customer service I've ever seen.

They were supposed to install two AC and never showed up to size my house. They didn’t even call.

Great. It took longer than I would like to have to make the appointment. They showed up on time as scheduled and worked until the job was done.

They did a good job and I would recommend them.

The replacement for my 13yr old HVAC system went well. The inside unit to the system was even older and looked to be original to my home of twenty years. I began by collecting 4 quotes from local companies I had found on Angie's List as well as local ads. I made an appointment with Comfort Squad and Emmanuel was even 15 minutes early of our initial appointment. He took his time to listen to my needs and then inspected my unit as well as the Master Bedroom where I wanted the installation of a additional return to compensate for the massive area to be cooled that has vaulted ceilings. There was no pressure to commit, nor sales pitches or overwhelming documents and pricing was straight foward for a quality brand "Carrier". As an active duty service member I was also offered an equipment upgrade. Comfort Squad's quote came in at the medium price range. So, after carefully looking over each of my 4 quotes and comparing the costs to the equipment offered it was clear choice, "Comfort Squad" had the best deal. I called Emmanuel back and arranged for an installation date within a week and half. Emmanuel and I met again the Friday before install to go over last minute details, answer any of my questions, and sign the agreement. On the install day a team of 3 installation technicians came out at about 10:20AM in the morning. A little late then I had originally expected but I had good communication with both the main office and Emmanuel. All the men introduced themselves and did a quick walk through of the job. They laid out some cloth covering to protect my rugs and flooring and went right to work. All the work and cleanup was completed by 4PM which made up for the tardiness. I was also able to arrange with Emmanuel for the technicians to install a WIFI themostat that I had purchased from Lowes instead of the basic unit that came with the new HVAC unit at no extra cost. To say the least I am very pleased with my purchase, the work done and should have a pleasant cool summer.

VERY WELL INDEED!! They came here in good time, were very courteous and respectful of our home, they got the replacement of the entire system done in very good time!! We expected that they would be working into the evening and they were done well before mid afternoon!! They replaced absolutely everything in about 5-6 hours!! 😊 They cleaned everything up after and did not leave any mess, we're very pleased!!

Emmanuel came out to our house the week before to discuss our options for replacing both our systems which are over 15 years old. One system was out completely at the time. Emmanuel explained everything that would be installed and gave us a very fair price for the new systems. We went with Trane units which carry a 10 year warranty on all parts and Comfort Squad provides 3 years of warranty on labor which is more then any of the other contractors that gave us quotes. Emmanuel was extremely professional and didn't try to up sell us for anything we didn't need. We then set up a date and time for the install. Comfort Squad's crew of four men showed up at the house right on time. The first thing they did was to put drop cloths down in all work areas inside our home. To make a long story shorter, both systems were completed the same day. Our home looked as it did before the crew got started. They were all very professional and I don't think we have ever had as good of an experience with any contractor as we did with Emmanuel and the crew. Cudos to Comfort Squad for exceeding all our expectations. They are now our go to company for A/C and Heat problems. We will highly recommend Comfort Squad to our family and friends. Thanks again. Jeff and Tori

I found this provider on Angie's list. I'm a single mom and was terrified to call an A/C provider when I discovered the light on the downstairs wall unit was not operating. I called Comfort Squad and scheduled an appointment for same day service. Actually within 2.5 hours of placing my call Emmanuel phoned me to say he was 14 minutes away. He assessed the situation and discovered that a fuse was burned out. When I asked him the cost, he said no charge, as he usually replaces A/C equipment and this was a simple fix. I am writing this review, because I want the world to know about the awesome service of this company. My home is older and I will probably will have to eventually replace one of my units one day. There is no doubt that I will be giving Comfort Squad a call to perform the work. I'm also going to share my story on social media, so the wonderful word can get out on Comfort Squad. Thank you Emmanuel for making the day of a single mom on a budget. You rock!!! May God give you back tenfold through your business the gift you provided to me today. In the words of Pharrell, I'm "Happy". R. Johnson

***The Price and Quality I put a B, and I do not neccessarily mean that is Comfort Squad's fault. I am more disappointed with Trane on this area**** I tried to search around different contractors when I knew it was time to replace my two units. We have a 3000 sq ft , 1970s home. Original duct work full of dust and falling apart. Ancient heaters, mismatched condensors. Big name companies were obscenely overmarked in pricing (i had done my research on actual cost of equipment and had debated doing myself or through a AC school for their labor as a work/learn job). Some companies, huge name, said they could not even do the job because "no one could get to the ducts in my small attic). My attic is 6-8 ft headspace, not huge, but far from abnormal (and by the way Comfort Squads crew of 3 big guys got in and out just fine) Anyways after meeting with Emmanual, he first offered a 15 seer Lennox package with ducts for 10,000 to save me money. That was great. My family came through and chipped in another 6k, so I asked him for best systems to save money, cool and heat, and purify air. Air quality was a huge huge concern above all else. I have lung disease, bad. I asked him if he was confident in putting in Tranes upper level 2 stage systems and all the fine tuning it would need. I told him I wanted Green Ducts, a special duct work that resists mold, bacteria, more rigid, more insulated, etc. He said he would put in dampers, add returns, registers, and keep adjusting for free for a whole year till fine tuned as close to perfect. He said he would warranty their work for 3 years no additional charge, and Tranes stuff was 10 years. First hiccup-There was a misunderstanding about the "Green ducts" that I wanted (a type of air duct another company told me about that resists mold and bacteria, firmer and more effecient airflow-special order), but we figured out later that the supply houses call the R9 ducts, green, because energy effecient. Emmanuel and many other companies did not know about the ones I wanted because they are such a special order, not used often around here. Emmanuel and his crew are polite, hard working and fast. All of my attic equipment was old, really old, and filthy. Most of the ducts fell apart as they removed them from the home and holy cow the coils were horrifying! Even with all the mess the old stuff made, my home was kept clean during the process. First day they showed up they got the entire downstairs system replaced. This included having to cut into ceiling to make room for old units removal and new install-apparently the builders in 1972 decided to put the HVAC systems in first and build house around them!!. Comfort Squad sent a drywall crew out few days later to put in new attic doors and ceiling sheetrock. Few days later system 2 was installed, and just as before they did a great job keeping all the filth coming out of my attics, off of my house as they removed it all. Indoor air quality was a huge priority for me after all. Second hiccup- Unfortunately 2 of my ducts that feed the living room could not be replaced with new. Due to design of home, these are supplied by the upstairs unit and the ducts go down 2 outside walls, then across living room soffits on both sides. Basically the only way to replace these would be cutting huge holes througout (while hoping not to hit water, electric, plumbing) and "pull" inchworm style new ducts into place. It was a huge disappointment because I had thought after this big investment I would have all new, clean and pristine hvac works. A bunch more money into wall demo and rebuilding, plus just the fear of hitting something hidden-were risks we could not take. Both systems got a 5 inch media filter and REME air purifier, which is supposed to be the best out there for killing big bads in the air. My hope is/was this will even help the crappy 2 ducts we couldn't get to! So tear out and install, quite frankly I was surprised how quickly it was done. Again, an older home and not huge attic space, it was impressive. They stayed past quitting time on each big day to make sure the new one was up and running before heading home, AND they cleaned up behind them on the way out, including taking all those heavy old filthy pieces with them and not just setting on trash curb like I've heard of some companies doing. Third hiccup-and honestly I think Trane is alot at fault on this one. We decided to go in debt more and get the two stage system for the downstairs since where I stay most of the time. Trane says it runs on low most of the time, which means super long cycles, which in Houston means dropping the humidity alot more inside. Which for any of us here is great, for a lung disease guy who can't handle any mold in air, that is awesome...to me worth the extra money. But in reality, either Trane over states their equipment's ability or both of my two stage setups are duds. First they recommended to Emmanuel that he use a 4 ton for downstairs. Which seemed huge to me since I had a 3 ton there, old piece of blank, and it kept it cool, just ran alot and ineffecient. With new ducts and technology, for sure thought 3 would be fine. And the 4 ton was too big. It blasted temp down in 5 minutes. So would cycle 5-7 mins on, 5-7 off. Emmanuel tried all adjustments, even dialing back to lowest setting, but no effect. So he swapped everything out to the 3 ton. Furnace,coil, condensor, not just one piece. No charge, and no ill will to me the customer. It was better. Cycles longer, but still seems like the low speed cycle doesn't "sense" the temp or need, it just has a preset 5 mins or so of low speed ramping. Emmanuel adjusted back and forth coming out multiple times on hot days, humid days trying to tweak this thing. Even offsetting thermostat temp and humidity, changing thermostats, etc. One or two cycles it seemed like it would work fine, even got a 35 min cycle once, but it never seems to stay consistent that way. Even my thermostats at both locations never seem to stay accurate, even after adjusting offset, which is bizarre because before I never had this problem. And they changed thermos at both locations back and forth. They double checked thermo wiring, system wiring, tested electrical controls on systems, etc. Checked outside units, tested coolant levels under load and static. According to Trane specs all looked good. But honestly this two stage setup has never been consistent, even one month saving money, next being higher than old one. Emmanuel even called Trane support who SAY they will come out in problem cases to work with the installers and support their own equipment brand, but they never did. Its been 4 months and they never responded to him, and when I called they do not even want to talk to me because I'm not an installer. Emmanuel told me I could hire another company to come and check their work, see if they missed something and he'd take care of it. I still have confidence in Comfort Squad to fine tune this as best it can be, but definitely in my book in the future I won't ever invest in Trane products again. Besides the comfort r control not doing like they advertise or the inconsistency of it all, its weird as can be that no thermostat can be accurate with them! I'd expect that crap service if we'd went with bargain basement cheap set ups, but we didn't. I think even Emmanuel was surprised at how little Trane cared to figure out the issue. Comfort Squad may be a newer kid on the block in this huge city full of ac contractors, but their willingness to please the customer, patience, professionalism definitely give you alot of what the big companies promise, but WITH OUT the insane mark ups and nickle and diming and treating you as a number and invoice. When I had problems, I knew who'd be coming and taking care of it, and there is alot to be said about smaller businesses with a family type crew and attitude. I definitely would recommend them to anyone wanting or needing new systems, work on existing, any type of hvac work. Sometimes a little more thorough communication is better on both parties part, and we learn from that, and sometimes things are much more complex than they seemed at first look. These guys will give you a better deal than many, no not dirt cheap-but not ridiculous mark up either. But besides pricing, you'll get a crew that will keep their end of the bargain and do everything they can to make you happy and comfortable, even if some things are out of their control.

We received a quote from Comfort Squad about two weeks ago. We had about 7 contractors come out and give us a quote. We decided to go with this company because they were the most informative. Their proposal was very detailed. We scheduled our quote between 2 and 3, Manny was here at 1:55. We must of called Manny about 10 times with questions. He was always polite and answered our calls and questions. They installed our new units yesterday. Our home feels more comfortable than before at higher temperature settings! We are extremely satisfied with their service. They cleaned after the installation very thoroughly. They left our attic cleaner than before and even vacuumed our floors with a shark vacuum. This company really cares about the customer. Their bid was not the lowest but also not the highest. Overall we felt we received our moneys worth. The units are working great.

We contacted Comfort Squad to get a second opinion and quote for replacement of our two 3.0 ton HVAC units at home. They were prompt in responding and meeting us the next day to go over their HVAC package systems. Emmanuel explained to us clearly what the system included and detailed the function of all the parts. They gave us a very good quote which was close to the competitors price for a better overall system. The work was scheduled within the next week. The work crew had 4-5 technicians who worked the entire day up until late night replacing the HVAC units , ductwork and piping. The crew was very professional, courteous and extremely helpful (despite the fact that they replaced two units in the same day and worked the entire day). They were always on time (usually a few minutes before time). They used drop cloths in the work areas, which made clean-up afterwards minimal. They explained to us the system a couple of times. The installation went smoothly and passed the city inspection easily. They follow up in a couple of weeks after installation to ensure the units are working well (I will update this review in a few weeks). We would recommend Comfort Squad to our friends and anyone who needs HVAC work done.

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Everything went well the day of the install. They did a nice job in keeping everything clean and getting the job done quickly. After they left we realized that they were supposed to do an HVAC inspection for free as part of the furnace install. This is what they advertised on craigslist. There were a few scheduling conflicts and some miscommunication but Emmanuel was very quick to resolve all issues. Emmanuel came back to our house, we talked about all the issues, and gave us peace of mind about what needed to be done. He went above and beyond to ensure we were satisfied and even provided a free tune up for the summer and winter for the inconvenience. Overall, this is a company that gets a lot of business because of the good work they do. Emmanuel is very professional and concerned about customer service. I would definitely do business with this company in the future. Thank you very much.

I did a lot of research and got a lot of quotations prior to having my new HVAC system installed over the course of several months. Comfort Squad was the last quote I got and easily the most detailed and comprehensive. Emmanuel took the time to sit down and explain every aspect of the system and was willing to work with me on the pricing. After that I emailed him over 10 times (really) asking questions and getting different equipment options, and he didn't get fed up with me. The 3 man crew came over on 11/16, early and on-time, to install a new furnace, AC and ducting. They put down drop cloths and vacuumed up after themselves. Emmanuel then came and went over an extensive checklist and did some testing of the system. It was a long (12+ hour) day for him and the crew, but they were courteous and professional the whole time. I had furnace, AC and all my ductwork all over my yard during the install, but there was nothing left when they were finished. A couple of days later the installation passed a permit inspection without issues. Emmanuel came by the next weekend free of charge to perform some slight adjustments. My experience has generally been tense and sometime contentious with contractors, but these guys were a pleasure to work with.

I called Comfort Squad and they beat the price of another AC service company by 100.00. The technician that came out was experienced in AC work and did the job to satisfaction. He also cleaned my outside unit at no cost, but I tipped him for the work. The only thing that bothers me about them is that they did not give me a receipt. So I would demand one before payment in the future. What kind of warranty do you get without a receipt? I just got a visit from Emanuel of Comfort Squad. He brought a receipt and extended my warranty on the AC Coil. I have to say that I am impressed with Comfort Systems wanting to make things right. I will use them in the future.