CLERC COMPUTER CONSULTING

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We had to completely re do the wireless system, and the Dell laptop never functioned properly - we replaced it not long ago. And, the notebook came in the wrong color with the wrong battery type, not those we specified. When a junior team member was having problems with the wireless printer setup, he called his boss (the owner of the company) for advice. To our surprise, a 'consulting fee' for this phone call appeared on our invoice. A true disappointment that had lasting repercussions and added cost. I wish I had Angie's List at the time to avoid this type of mistake!

Ease of setting up appoinment, timely and experienced tech. Ease of communication was a plus.

The clerc Co advertises a 50% off for first itme customer. The people at clerc apparently did not tell the tech that we should get a 50% off. He was surprised but went along with it and we paid him $67 for the hour he was here. I got a call 5 days later to ask if I was satestfied. I did not have time to really use the PC enough to check out eveything, but said it looked OK so far. He put a patch of some sort on the windows live photo so I could send photos out of the windows live photos. But I still couldn't download my photo to my PC where I could find them. So I called for a re-do. He came, noodled around in my PC. An alert for a update popped up and he asked me if I wanted to download it., asked me first and then installed a lengthy update.(I did not know how long it was going to take but he should have known) I could have done that after he left. He took a long time to search through a the files and clicked on some stuff. He never told me what he was doing or why and what I should do it it happens again..(Side bar: I mention the last statement to the Clearc lady (Glenda Clerc) and she said with an attitude, "No we don't have to tell our client what we do or how." While we were waiting for the updates, I asked him if my designs from PM 12 and 16 would still be in my files if I had ininstalled them becasue I was using PM18.3. He should have known but had to test PM which was not on my needs but we were still wainting for install updates to finish. Then while we were still waiting, I asked hime about my IPOD and he helped me get a new password because it failed while he was here(but not his fault) I coulds have done that after he left. So the updates still haven't finished and I told him he didnt' have to stay. but he said he wanted to make sure they were done correctly. After he left, I had a blinking pop up ad that appeared over my upper left corner of my att e-mail page. I didn't call them to complain about that problem becauswe I had realized that this tech didn't really know what he was doing. (by the way I fixed it by reading and digging through suggestions that this as a common occurance after a windows update). Even the SAP tech didn't know how to get rid of that problem. JCH of Clerc left after the re-do, I called glenda to complain and she didn't answer because she was probably getting getting his side of the story. Then she called back and had an unpleasant attitude and tone defending him. I told her I asked for a re-do....not all the stuff he did. He never explained anything and was happy to run his clock up. I also told her that I could get a years contract with McAffee for $167/year and I had already spent $190 with Clerc. I let her know that I was over charged. I used to be in a very difficult customer service job and I know that glenda would have been fired for treating a client the way she treated me. but then I think she is marriedy to Don clerc I told her that I was going to call Angies's list and file a compalint. She siid, "Oh, just go ahead and file and we'll deal with Angie's list(insinuating that they really didn't need you and it didn't matter.) Then on 5/30/11 I had a SAP tech look at my PC. In one hour he checked my files and could see that I had 4 "my picture" files that were dupilcatied..hence I couldn't find anything or down load photos to a place that I could find them. So with my OK he deleted three of the my pict files. And just in case he made a new file called"my pictures 2" to protect from accidently deleting all my photos. Then he asked me how I wanted to view "my pictures" and showed me several choices and I choose the one I was used to. Then he showed me how to take my individual photos that were mis-labels and in a recent download of a geneogly photos and showed me how to move them to a appropiiate file and then delete the incorrectly labed file.

Overall, we were very satisfied. They came to our home and took care of the issues. They were a bit pricey.

Glenda Clerc worked with my husband several times to get exactly what he wanted at a price he was happy with. Don brought it over, got everything set up, and then worked on my computer which had been giving me problems. We were very happy with the experience.

They were able to respond to my request within a reasonable time. After they left, I thought I still had one remaining problem. They returned to my house before I could figure out that I did not really have a problem.

My email had crashed on my computer so I called Clerc Computers. They were fabulous, and they are very prompt in getting my email back up and running. I have used them in the past, and they are very reliable, knowledgeable, and good to make suggestions to make things easier for me. The technicians are very knowledgeable, and I am pleased with the hourly rate.