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22 years of trusted experience
Services we offer
Amenities
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YesReviews
3.56 Reviews
Showing 1-6 of 6 reviews
Billy N.
12/2011
pool cleaners
+ -1 moreI would definitely not call this company again. I am short the cost of a filter they took to clean and never brought back
Description of Work: Called this company to come out and repair my Hayward Heater. They came out the same day I called. Tried to fix it, removed my filter and said they were going to clean it and get back to me on the heater repair. I have probably called over ten times and they keep telling me they will get back to me , but never call back.
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Carolyn W.
09/2010
pool cleaners
+ -1 moreGood service. They change service people a lot, but I guess that goes with the territory! Each new service tech does the same good job, though.
Description of Work: I have used several pool/spa services since I purchased my home almost 4 years ago, but this company has been consistently prompt, reasonably priced and does a nice job of keepinbg my pool/spa looking great. They don't dump chemicals in when not needed, and my water always looks clear and beautiful.
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Yes, I recommend this pro
$120
Denise G.
01/2010
pool cleaners
+ -1 moreThey called and came right away. We didn?t use them because the price was too high for us. We would not use them in the future.
Description of Work: We got an estimate from Castlerock Pools & Spas for resurfacing an existing pool.
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$7,000
rosemary G.
10/2009
pool cleaners
+ -1 moreOverall experience was horrible. Do not pay your pool contractor until all of the service is complete and to your satisfaction. That was our mistake. We paid them as stated in our contract. Also they never conducted any walk thrus as stated in our contract. A faucett on our back patio was broken by the workers and Jim Burkhardt, the owner, told me that it was broken before the pool started. So I surmise that is how they do business - if anything is broken they just say it was broken before the pool started. I had to hire a plumber to fix it. Tip - it is not good to use red flagstone with a salt water pool. We have been told that now by resources. Castlerock never told us that.
Description of Work: Pool was started in June 2009. Quote contains that a salt water system would be installed. This has never been done. There is a mistake in the installation of a skimmer basket receptacle that has never been fixed. A sealant was sprayed on the flagstone after the pool was filled with water. Now there is a white film all over the flagstone and in over all the cracks for the grout between the tiles and dripping down the sides of the spa. It looks horrible. I can verify this with pictures. I have had another pool builed come and look at it and he says it is from the sealant being sprayed on the flagstone. Castlerock refuses to fix any of the above. I have had numerous call and emails in to them. They do not show up when they say they will. I do not recommend using them to build a pool. Jim Burkhardt, the owner, had the nerve to call me and say he was upset with me for turning them in to the BBB. That was the only time he ever called me back. Then he sent me an email saying he would not communicate with me again.
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$58,000
Jackie C.
08/2008
pool cleaners
+ -1 moreThey arrived on time. So far they have been doing what I asked them to do. The workers are friendly and polite and easy to work with.
Description of Work: They are coming to our home to put in a 29ft by 15ft pool.
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Yes, I recommend this pro
$4,500
MILISSA K.
12/2006
pool cleaners
+ -1 morePool building is a long hard process but overall Castlerock did a wonderful job. We are very pleased with the outcome of our pool & spa. All issues were addressed and solved in a timely manner.
Description of Work: In-ground pool, spa & waterfall built.
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Yes, I recommend this pro
$50,000
Contact information
23054 FM 1093, Houston, TX 77070
www.castlerockpools.comService hours
Monday:
10:00 AM - 3:00 PMTuesday:
10:00 AM - 3:00 PMWednesday:
10:00 AM - 3:00 PMThursday:
10:00 AM - 3:00 PMFriday:
10:00 AM - 3:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Castlerock Pools & Spas is currently rated 3.5 overall out of 5.
Monday: 10:00 AM - 3:00 PM
Tuesday: 10:00 AM - 3:00 PM
Wednesday: 10:00 AM - 3:00 PM
Thursday: 10:00 AM - 3:00 PM
Friday: 10:00 AM - 3:00 PM
Yes, Castlerock Pools & Spas offers free project estimates.
No, Castlerock Pools & Spas does not offer eco-friendly accreditations.
No, Castlerock Pools & Spas does not offer a senior discount.
No, Castlerock Pools & Spas does not offer emergency services.
No, Castlerock Pools & Spas does not offer warranties.
Castlerock Pools & Spas offers the following services: INGROUND SWIMMING POOL CONTRUCTION, REPAIR, & REMODELS.
Contact information
23054 FM 1093, Houston, TX 77070
www.castlerockpools.comService hours
Monday:
10:00 AM - 3:00 PMTuesday:
10:00 AM - 3:00 PMWednesday:
10:00 AM - 3:00 PMThursday:
10:00 AM - 3:00 PMFriday:
10:00 AM - 3:00 PM